I've placed several orders with them and all we're perfect. I needed to return an item, no fault of there's, I misread the description. They allowed me to return it with no problem and gave the optio... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have had nothing but great customer service, and great products from this company. If an item broke or didn't meet with my satisfaction, they always promptly gave me a refund or send out a new it... See more
Doing biz with Ssmokeshop has been great. They’ve taken care of me for a couple of years now and I’ve had nothing but good experiences with them. Twice they accidentally shipped the wrong item, but wh... See more
I have ordered many times and received prompt and accurate service. The products have been of good quality. My latest order however has been delayed for an unknown reason. My biggest complaint is that... See more
Company details
Written by the company
Onestop smoking accessories, glass pipe, water bong, bubbler, oil burner, grinder.
Contact info
P.O. Box 4452, 91765, Diamond Bar, United States
- SSmokeshoponline@gmail.com
- ssmokeshop.com
Smooth shopping experience with…
Smooth shopping experience with SSmokeShop. The ordering process was easy, products arrived on time, and the quality was as expected. Customer service was also helpful when needed. Overall, a reliable place to shop.
January 26, 2026
Unprompted review
I had a problem with a defective…
I had a problem with a defective product. No fault of ssmokeshop as it was a manufacturer defect. But Grace at ssmokeshop took care of the problem right away. With customer service like this, how can you go wrong. Kudos to Grace.
February 6, 2025
Unprompted review
One happy hippie!
I live about a 1000 miles away from this company, but they have quickly become my new favorite place to shop!
I was mistakenly sent an item that I had not ordered, I contacted them and they apologized for any inconvenience and immediately sent me the correct item with absolutely no issues whatsoever! It is scary sometimes ordering online because you take a chance on getting scammed. I took that chance and am glad I did, they have made me a very happy hippie!!!
October 17, 2024
Unprompted review
Ssmokeshop.com made sure that I am happy!
Ssmokeshop.com made sure that I am Happy. I ordered a glass product to be shipped here to Phoenix, Az. My glass product arrived broken but I didn't have to worry. All I had to do was contact Ssmokeshop.com and let them know. I got a response right away and the product was replaced immediately without any questions. The customer service is impecable and they did everything to make me happy and feel like a valued customer. Go to Ssmokeshop.com and you'll be happy too!
June 10, 2024
Unprompted review
After the comparison
After the comparison, I decided to make the purchase at this store. The communication with their representative is smooth. Their shipping is fast and professional. I can tell they did a lot on the packaging. Thanks for the service. I won’t hesitate to recommend Tim his store to others.
June 16, 2023
Unprompted review
Impressive
I won't lie, I was skeptical at first. I read ALOT of reviews & a big majority mention how great the shipping is. Im from Texas, so ordering anything glass from Cali is automatically sketchy if you know what I mean. NO SIR! they had my item in a bag, bubble wrapped(&rolled like silverware), rubber band, and extra plastic type sheeting placed on top of all that. I ordered on a Thursday morning it was at my mailbox that following Tuesday. Not to shabby. Great job Guys! I know where my online business just went.
March 22, 2022
Unprompted review
No phone number
I have ordered many times and received prompt and accurate service. The products have been of good quality. My latest order however has been delayed for an unknown reason. My biggest complaint is that I am unable to locate a phone number for this place. I don't understand why they make it difficult if not impossible to receive immediate customer service via phone. I called the number listed on this site and got a voice mailbox which did not identify whom I was calling. I left a detailed message and asked for a return call but did not receive one. Not yet anyway. It's a shame.
July 30, 2020
Unprompted review
Excellent customer service
Excellent customer service. Fast shipping and handling during this stressful pandemic.
May 19, 2020
Unprompted review
Very good service and fast shipping
Very good service and fast shipping. The quality of the products are very satisfied. Highly recommended
May 19, 2020
Unprompted review
Poor quality products & Crap Service
Very poor quality products and no customer service. I bought a quarts nail from them and the second a waved a flame across it a piece fell off. I immediately sent them an email and they never responded.
They really deserve minus stars.
May 19, 2020
Unprompted review
Reply from SSmokeShop
We usually supply good quality products but maybe some of them has defectives. We did Not got your contact yet. We have contact form on our website. Or you could contact us by email. Ssmokeshoponline@gmail.com or info@ssmokeshop.com. Our website is double S As SSMOKESHOP.com. Thank you.
Fake quick fix
Bought some of the quick fix urine, batch number never verified. So I’m going to assume it’s fake. Order #76091.
3/28/20 fake product. Never passed. Don’t buy from here. Waste of money. Just buy directly from the company. I’ve never had a problem with them. But they’re definitely selling knocks offs
March 17, 2020
Unprompted review
Reply from SSmokeShop
We have many orders and most of them said it’s good , if you have some items defective please contact us. We could give you return and refund. Contact us at info@ssmokeshop.com
Always on point!
Best around! The website has a huge variety of great quality items and they ship out quickly. Packaging is perfect, I have never had anything break. Love this website, and will continue to give them my business.
January 6, 2020
Unprompted review
“Original Monkey Pipe”
I Purchased the “Original Monkey Pipe” from your company and couldn’t be more satisfied with the product and customer service! I even needed a new “O” ring gasket after many uses and cleanings and was promptly sent the item. Keep up the good work, it’s nice to have a company with 5 star standards!
L.C.
December 30, 2018
Unprompted review
Ship out same day
Ship out same day, good quality glass items, thank you.
December 20, 2018
Unprompted review
very good quality and customer…
very good quality and customer service!! will purchase again
December 18, 2018
Unprompted review
Still haven't receive them
Still haven't receive them, Customer Services is Joke !
December 18, 2018
Unprompted review
Reply from SSmokeShop
very sorry about the delay of holiday busy, did you have contact our customer service? SSmokeShoponline@gmail.com or CS@SSmokeShop.com.
We can send you refund or re-ship your package, please contact us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.