After trying to resolve my email problem for 4 days, and only getting typed messages on the Stablepoint site which I just couldn't follow myself, I eventually got a call back from John R at Stablepoi... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Had a domain renewal problem: domains were showing as renewed in Stablepoint's system, but had been neither renewed nor invoiced for. Raised support ticket and got no response in fourteen hours.... See more
Company replied
Alif was extremely helpful and professional in assisting me with moving my email hosting to Zoho. He quickly added the required DNS TXT record for verification and configured the MX records perfect... See more
Company replied
Needed support from Stablepoint today as my emails weren't working correctly. I'm not the most technical person when it comes to computers, websites and emails but the support from Krasimira was brill... See more
Company replied
Company details
Written by the company
Stablepoint provides fully managed cPanel™ web hosting, in a choice of 80+ global locations using cloud infrastructure from Amazon Web Services, Google Compute & others. Our aim is to focus on what makes hosting great: reliable servers, easy to use systems and fantastic customer support.
Looking to move Host?
Written by the company
- Quick Setup and Free Migrations by Super Tech Experts
- With years of experience in the industry our aim is to focus on what makes hosting simple and easy to manage. Our team will help you every step of the way with a free migration and domain transfer included with every package, and a choice of 80+ global locations so you can give the best possible performance to your users!
- Powerful Reseller Hosting Options
- Reseller Hosting & Premium Reseller Hosting options with Stablepoint. Enterprise SSD / CloudLinux / 24/7 Support / Free SSL Licenses / Free 2X Daily backups & Domain registration or transfer backed by a fully white-labelled platform - Join today and host with Stablepoint.
Contact info
London, United Kingdom
- 020 8191 9755
- support@stablepoint.com
- stablepoint.com
4.5
Excellent
983 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Yuga was really fast in resolving my…
Yuga was really fast in resolving my problem, excellent service. I have always had great experiences with Stablepoint, and I have been working with them for nearly 10 years!
January 16, 2026
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Vanessa,
Thank you so much for the wonderful feedback! We’re really glad to hear that Yuga was able to resolve your issue quickly and 10 years with Stablepoint means a lot to us. We truly appreciate the trust and loyalty you’ve shown over the years.
-Dyane, Customer Advocacy
Great service
Great service. John is Amazing to help me out! I would love to continue using Stablepoint in future for all my hosting needs if they take care of loyal customers. Using since 2022 and satisfied.
January 15, 2026
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Sufiyan,
Thank you for your long standing support and mentioning John! Being taken care of is what we like to see, Please contact us again anytime if you ever have questions that need answers.
-Sam, Customer Advocacy
Great support!
The support is quick, super helpful and focused. When the AI version can't help (it often can) you're transferred to a real person who takes ownership and helps super fast. Very impressive. Thank you Halif Fachrizal for solving my problem in minutes
January 9, 2026
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Adrian,
Thank you for the great feedback! We’re really happy to hear that you had such a smooth and efficient support experience. If you ever need assistance again, our team is always here to help.
-Dyane, Customer Advocacy
Unannounced 100% price increase
Unannounced 100% price increase. Stablepoint doubled the hosting price without any prior notice and simply sent a new invoice. In 20+ years of working with hosting providers, I’ve never seen such a move. Bad pricing policy, poor communication, and zero respect for customers. I’m moving all my projects away from Stablepoint.
January 8, 2026
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Osman,
Thank you for taking the time to share your feedback and for being part of Stablepoint over the years.
We take transparency seriously, especially with price changes. Any updates are shared ahead of time on our pricing update page located at https://stablepoint.com/eu/pricing-update so customers can review them and decide what works best for them. That said, we recognize how important clear communication is, and your feedback has been noted.
We’ve located your ticket and will continue assisting you directly from there to ensure you’re fully supported. Our aim is to help you move forward smoothly with a hosting plan that better aligns with your current needs and budget.
We truly value the relationship we’ve built and remain committed to supporting your business in the way that best serves you.
-Dyane, Customer Advocacy
Support is Unmatched
Stablepoint is a clear improvement over Hostinger, offering transparent pricing and the best support I've experienced with any hosting provider.
I run a small WordPress site and I'm still learning the platform, so responsive support matters. Stablepoint's team consistently solves problems I can't figure out myself, making the service especially valuable for non-technical users.
The migration from Hostinger proved challenging. Because I'd used Hostinger's proprietary site builder, and Stablepoint only provides cPanel-to-cPanel migrations, I had to handle most of the transfer independently with minimal assistance. That was the low point of my experience.
Once my site was running, though, support became excellent. One lesson learned: use their live chat feature instead of the ticket system—it's significantly more effective.
Overall, Stablepoint delivers on pricing and support where it counts. The migration limitation is worth noting if you're coming from a proprietary platform, but post-setup performance justifies the switch. Rating: 4/5
January 5, 2026
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Ayyub,
Thanks for this kind review! It is great to know we are able to answer your questions and have the performance to match our claims! We appreciate the feedback and welcome you to reach out to us anytime there is anything else we can help with when it comes to your services or account.
All the best for 2026!
-Sam, Customer Advocacy
I definitely do not recommend limiting your account when you start to grow.
I definitely do not recommend limiting your account when you start to grow.
"I have 13 users, and I refuse to stay with you because of the restrictions on my account! I have canceled the service in my account several times, but you keep restoring it. You have taken away my ability to create packages through WHM or upgrade my customers' packages. You are not providing the functionality you promised and for which I paid. I have attached a screenshot in support ticket SP-HIE-717-81902. I now firmly request that you cancel the service and refund my money! I submitted my refund request last month, but it was dismissed. I will share this with my community and write a review on Trustpilot."
January 4, 2026
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Heya Orgován! Thank you for letting us know as well as providing the ticket number for me to pull up your account. I will look unto this further and I will give you an update thru the ticket. I look forward to your reply!
James,
Customer Advocacy
I’ve been with Stable Point for years,
I’ve been with Stable Point for years, after I been with many other hosting company which their service and staff make me sick, honestly Stable Point is a best hosting company in the world, excellent service and staff are polite and knowledgeable.
Saheetha S. was incredibly friendly, knowledgeable, and went above and beyond to help me
Thanks a million Saheetha S.
December 29, 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Markony,
Thank you so much for your kind words and being with us for so long! We appreciate the shoutout for Saheetha, we agree they are quite wonderful. We are here whenever you need us, please reach out anytime and I hope you have a great holiday period!
-Sam, Customer Advocacy
Best hosting service
I manage several websites and have changed providers many times due to poor support or infrastructure limitations. I found what I was looking for here, and most importantly, the support is ALWAYS there to solve problems. I've been with them for a few years now and I won't change.
December 17, 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hello Bernazzi,
It is incredibly rewarding to hear that we have finally ended your search for the right hosting partner. We understand how critical reliable infrastructure and consistent support are when managing multiple websites, so knowing that we are meeting your standards is fantastic. Thank you for your continued loyalty over the years; we are committed to being there for you whenever you need us.
Hernan, Customer Advocacy.
Stablepoint is a great provider
Stablepoint is a great provider. Support has been great today (Rossy C.) Fast and accurate. Rossy made sure that what I was asking for (some changes in cpanel accounts) were understood and then completed the work without any delay.
December 16, 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Richard,
Thank you so much for the great feedback! We’re happy to hear that Rossy provided fast, accurate support and made sure everything was clearly understood. We’ll be sure to share your kind words with her, it means a lot to our team. Thanks for choosing Stablepoint!
-Dyane, Customer Advocacy
Great support
Website migration went as smoothly as possible, it all completed quickly with no errors, overall great experience and support.
December 9, 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hello, MD,
Thank you so much for your feedback! We’re always here to make things as seamless as possible for you!
Mimi, Customer Advocacy
Akmal was very knowledgeable and…
Akmal was very knowledgeable and patient with helping me resolve a technical issue. He walked me through the process with clarity and confidence. I felt heard and understood. Thank you for excellent customer service!!
December 5, 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
We are happy to know about your positive experience, Thomas. Our support are always on a "customer first" mentality so we are thrilled to know that Akmal made you felt heard and understood. Thank you for your support and reach out anytime!
James,
Customer Advocacy
Excellent service!
November 3, 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hello! We appreciate you sharing your experience with our services. If you need assistance or if you have questions, please reach out anytime! We are here to help.
James,
Customer Advocacy
Super-fast support
Super-fast support when my website had a critical error (it was a broken plugin). Very quickly sorted and great communication.
Panic over!
Thanks Stablepoint.
December 1, 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi, Nicki,
Thank you so much for your feedback! We’re happy to hear that we could resolve the issue quickly and keep you informed throughout the process.
It’s great to know your panic is over and we’re always here to help whenever you need us!
Mimi, Customer Advocacy
24/7 100% support and True Speed and True Bandwidth 100%…
True Speed and True Bandwidth 100% support 100% 24/7 Thank you Irfan
November 24, 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Barack,
Thank you for the wonderful review! We're delighted to hear that our support team and services have wowed you! It's our goal to make every interaction as smooth and supportive as possible. We appreciate your feedback.
-Sam, Customer Advocacy
Problem? resolved!
Martin resolved my problem with fast, kind, helping approach. excellent :-D
November 22, 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Stefano! It is nice to see that Martin provided a quick and kind assistance to you! We appreciate you sharing your experience. If you have other questions, please reach out anytime!
James,
Customer Advocacy
Rebound from our mistakes!
I am going with 5 star because todays experiance was great. The issue was actually that my account needed to be verified via a link sent to my email (sitting in spam). I did contact customer service yesterday, and they claimed it was my DNS settings. After waiting 24 hours (after I reset everything on my end), the dns was still not resolving.
I opened a new support session and within 5 minutes, the operator was able to see that it was waiting on me to verify my info.
I found the email and clicked the links and boom, my stuff was back online. So all good.
November 14, 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Grant,
Thank you for sharing your experience! We’re happy everything got back online so quickly once the verification step was discovered. We really appreciate your patience while working through this and if you ever run into anything else or just have a question, please know we're always here to help.
Jameson, Customer Advocacy
Mahendra great tech service.
Xerxes transferred me to tech support quickly when he realized what my issue was.
Mahendra from tech support was able to quickly resolve my issue. I had set up a new database for my new domain tracktokeep.com but had an issue with my access to the new database. Mahendra was able to add my database user to my Privileged Users which I did not have set. Thanks Mahendra !
November 13, 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Bill!
Thank you so much for your kind words! We’re truly happy to hear you had such a great experience with our X and Mahendra. Nice to see that things are resolved. We really appreciate you taking the time to share this feedback, please don't hesitate to contact us anytime.
-Sam, Customer Advocacy
Excellent
Excellent, reliable, understandable and best service provider i know … they are exceptionally understanding and cooperative, always go beyond expectations to help and resolve issues in timely and professional way.
November 11, 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Heya Ali! Excellent, reliable and understanding - we couldn't ask for more. We really appreciate your kind feedback for our team. Thank you for your support and we're here whenever you need us!
James,
Customer Advocacy
I had a major update problem
I had a major update problem that I was not sure how to fix. I raised a Support Ticket via the website and within an hour the update was fixed for me. On a Sunday. Many thanks Tech Support.
November 9, 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Trefor,
This is the feedback we love to see! Thank you for this review for our team and we certainly welcome you to contact us anytime of the week if you need any further assistance with your services.
-Sam, Customer Advocacy
I had an issue with my website
I had an issue with my website. Stablepoint techs were quick to respond to my ticket, followed up with emails and solved the problem (which was fixed with a PHP update to my WordPress site). They were fast, responsive and professional.
November 7, 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Stephen,
Thank you for the lovely feedback! We're glad to hear our tech team jumped in quickly and got your site running again with the PHP update. Your satisfaction is our top priority and we’re always here if you need a hand with anything else.
-Dyane, Customer Advocacy
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