Abandoned by the Platform Mid-Journey
I had genuinely high hopes for Stables.money. The concept is solid - bridging crypto and real-world spending - and the onboarding was smooth enough to get me interested.
But then came the disconnection.
The Visa card was abruptly deactivated for all users without any prior notice. No email warning, no in-app announcement, no grace period. You just woke up one day and your card didn't work. That's not a minor bug - that's a failure of basic customer respect. Any legitimate fintech platform gives users time to plan around such a significant change.
And that's when the app's real limitations became obvious. Without the card, what's left? You're stuck at Level 1 - receiving and converting crypto - because moving beyond that requires additional identity verification. Fine, I understand compliance. But here's where it gets truly unacceptable: the verification process itself is broken. It throws an error every single time. Every. Single. Time.
I contacted support. They acknowledged the issue. And then… nothing. This has been going on for 3 months. Three months of open tickets, follow-ups, and zero resolution. The support team is either powerless to fix it or simply doesn't care enough to escalate it. Either way, the result is the same: users are locked out of core functionality indefinitely, with no ETA, no workaround, and no accountability.
So I decided to escalate further and reached out directly to the founder via WhatsApp.
He blocked me.
Not a "sorry, we're working on it." Not a redirect to support. A block. That single action tells you everything you need to know about how this company views its users - as a problem to be silenced, not a customer to be served.
Let's be clear about what this means in practice: you cannot transfer funds, you cannot open a bank account, you cannot get the bug fixed, and if you complain loudly enough - you get blocked by the founder himself.
Any basic crypto wallet does more than Stables currently offers - and without the broken promises and the gaslighting.
Avoid. This is not a functioning product and it is not run by people who respect their users.
