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Review summary

Created with AI, based on recent reviews

Looking at 112 reviews, reviewers had a great experience with this company. Customers are consistently delighted with the quality of the products, often describing them as beautiful, well-made, and luxurious, with many appreciating the craftsmanship and thoughtful design. The ordering process is frequently noted as easy, and the delivery service is praised for its speed, promptness, and secure, beautiful packaging, ensuring items arrive in perfect condition. Many find the products, especially the jewelry boxes, to be highly functional, providing excellent organization and storage solutions for their collections. However, some customers also noted issues with the delivery service, specifically with DHL, experiencing delays, cancellations, and rude drivers. A few other people also felt that some products, like certain bags, were unexpectedly heavy even when empty, or had quality concerns such as frayed stitching, ink marks, or peeling materials.

What people talk about most

Product

Consumers generally express satisfaction with the product, often highlighting the beautiful design, high... See more

Quality

Customers consistently note positive experiences with quality, praising the beautiful craftsmanship,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the promptness and... See more

Order

Customers had positive experiences with order, praising the ease of online ordering, good communication, and... See more

User experience

Users describe positive interactions with user experience, often finding it smooth and reassuring, with many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love Stackers & ordered an extra layer. DHL handled the delivery but inexplicably cancelled it on the day saying my address was incomplete. This was at 6pm. I had to rebook the delivery to the exact... See more

Rated 4 out of 5 stars

I bought two stacking jewellery boxes for my granddaughter for Christmas. I’m sure she’ll be delighted with them. My only issue was the actual delivery from DHL. The driver was rather rude and woul... See more

Rated 5 out of 5 stars

Ordered the small travel jewellery case as a going away gift for my daughter. Unfortunately when it arrived it was faulty. Took a photo and contacted Stackers, my email was dealt with promptly and a r... See more

Rated 5 out of 5 stars

The item is beautiful and just as pictured, definitely does what I need by neatly organising all jewellery. Item arrived quickly and packaged nicely so no damage, which today can be rare. Will defin... See more


Company details

  1. Shopping & Fashion

Written by the company

Stackers reinvented the jewellery box allowing you to create your own. Both beautiful and flexible, as your collection grows so can your jewellery box, simply add another layer.


Contact info

4.2

Great

TrustScore 4 out of 5

579 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 64% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Jewellery travel wallet …

Ordered the travel jewellery wallet which was just as described. Also a ring box .
I had trouble with fitting in my earrings but have spoken to Stackers about this.
Ordering & delivery was all ok

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

It has to be 5 stars it arrived

It has to be 5 stars it arrived when you said it would it was well packaged I checked it over when it arrived
I was a bit worried because it’s a birthday present & she won’t get to use or see it till may
But fingers crossed it’s what she wanted as it will be outside the return date
Would I buy from this company yes 👍🏻
Thank you 🙏

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Stackers never disappoints

Stackers never disappoints. Over the past year I have bought a set of stackers for myself, my sister and my mum. Cannot fault any of them. Always well packed and quick delivery. I recommend stackers to anyone looking for reliable, good quality and aesthetic jewellery storage. Will always return to stackers. ❤️

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Love it!!!

I absolutely love this jewellery box!! Great quality, stores so much and easily accessible with the stacking design. I opted for the Metallic Pearl which is a lovely colour and I got a little gold paw print embossed on the lid. The item was in the best quality packaging I've ever seen and my order was delivered in good time. This was my first purchase and I will definitely be ordering from here again for myself and gifts for friends and family. Best item I've bought in a while and I'm delighted with it 😍

January 1, 2025
Unprompted review
Rated 5 out of 5 stars

Notified, ordered, delivered 😀

Having left my email address for notification of when my product was in stock, I was duly notified. I immediately ordered two and they arrived 3 days later. Beautifully packaged, protected and as expected. Now for the joy of setting it up.

February 4, 2025
Unprompted review
Rated 5 out of 5 stars

A very satisfied customer who would be happy to recommend

I have wanted to replace my previous jewellery box for a long time as it had suffered water damage however I could never find one that suited my requirements. I was therefore extremely happy when I stumbled upon Stackers. As close to a bespoke jewellery box as you could find. Easy to order the various elements using the drop down menus and arrived promptly (especially considering this was around Christmas time). The necklace and earring accessories mean that my jewellery is easy to see whilst at the same time is kept securely in place and tidy. The only negative (and this is very small) is that I have a couple of pairs of hooped earrings that I can not fit onto the earing accessory. As previously stated this was a purchase for myself however the way the pieces arrived, individually wrapped and sealed in tissue paper, it would be lovely to present as a gift. I shall definitely be spreading the word.

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

Carry on zipper bag

I ordered this bag for an upcoming trip. I did a lot of research with other companies that sell a very similar product. I ultimately chose the more expensive option, which was stacker. Because I feel the quality would be better. I receive my bag and I was right it came packaged like a very expensive handbag would come. The leather material the bag is made out out of very good quality. I'm not worried. My bag is gonna rip will be destroyed anytime soon. With that being said, the top zipper of my bag was missing the zip part. I reached out via email and within 12 hours. I had a response they asked for some pictures of the damage which I thought was fantastic. I sent the pictures and they are sending me a new bag with a fixed zip. Thank you Maddie. The customer service was fantastic. I highly recommend spending the extra money to purchase this quality item.

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely delighted with my new jewellery box

Absolutely delighted with my new jewellery box- have been looking for options for ages but couldn`t find anything that met my needs until i stumbled upon this company.
Am now the proud owner of a muti layered bespoke jewellery box. I purchased the navy - quality is good and the colour looks v expensive. Finally all my different pieces are displayed and organised to perfection. Thank you

January 28, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely avoid this company !

Absolutely avoid this company !!

I have ordered one of their jewellery products - I then decided to return it as it did not arrive on time - 2 months later I’m still waiting on refund. Got a message saying they will check with accounts team - 3 weeks later and 10 emails no response ! Avoid what a scam

November 12, 2024
Unprompted review
Stackers logo

Reply from Stackers

Good morning,

I'm very sorry to hear this. Please contact our team at Hello@stackers.com and we'll be more that happy to assist.

Kind regards
Stackers team

Rated 1 out of 5 stars

Order placed December and still not resolved

Placed a large order in December, parcel still not arrived. Contacted customer service multiple times with no resolution to the matter. Had to purchase through John Lewis. Still not got a refund or any response to my emails. Worst customer service I have had in as long as I can remember. Extremely disheartening after hearing so many good things for the brand.

December 29, 2024
Unprompted review
Rated 5 out of 5 stars

Sassy1

My necklace holder arrived really quickly it’s a good weight I would have liked it a bit taller so my necklaces didn’t hang down so much in the bottom but very satisfied with my purchase.

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

Really useful AND fantastic-looking jewellery storage

I was given a Stackers online gift voucher for Christmas and decided to purchase 3 large layers - the bracelet display drawer, trinket layer and the ring & accessory layer. Was very happy with how they were packaged and sent to me and they look fantastic on my dressing table top. I love that my bracelets can be on display when I'm not wearing them and to have my earrings separated into pairs in the trinket layer means I can see them so much easier. My necklaces no longer get tangled together and overall I'm really happy with my experience shopping from Stackers.

January 26, 2025
Unprompted review
Rated 5 out of 5 stars

8 piece watch box

I ordered an 8 piece watch box having ordered from stackers before. The box arrived as expected well packaged and with one of the better couriers. The materials used and the feel of the box were very good. watches fit perfectly and look good through the clear panel. All in all a very good product and I would buy again. My only negative is the price which I do feel is slightly too much but you make a choice when deciding to purchase. Everything on the web site us very clear. Overall very happy with my box

January 8, 2025
Unprompted review
Rated 1 out of 5 stars

I received my jewel boxes damaged and I…

I received my jewel boxes damaged and I was told to send them back for replacement. I received automated email that stackers have received damaged goods and will presses refund - £4.00
Not great experience or product.

January 25, 2025
Unprompted review
Stackers logo

Reply from Stackers

Good morning,
Thanks for leaving your review!

I apologies that you have received damaged goods! Please can you contact our team at hello@stackers.com so we can get this rectified for you as soon as possible. Please note that we never charge the £4 returns fee, if the item is damaged. If you have been mistakenly charged please let us know when you get in touch so we can fix this as well for you.

Kind regards
Stackers Team

Rated 5 out of 5 stars

Stunning products

Stunning products. I have a travel jewellery case and a jewellery box. Such amazing quality. Practical but very attractive design with great attention to detail. Always delivered in such nice packaging feels like a real indulgence but for a really reasonable price.

January 18, 2025
Unprompted review

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