Pretty good overall. I note that the photos of arrived packages have deteriorated a bit. There's no point in giving me a close-up photo of the Stackry address! I need to identify where the package ha... See more
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Review summary
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Exceptional Customer Service and Dedication, especially by Veronica. Great organisations solve customers problems and correct mistakes when they, can sometimes happen. An exemplary example here and I... See more
Company replied
After a missing parcel incident and reporting to Trust Pilot, I can happily say that Stackry have recitified my situation. They found my missing parcel and they have provided me with a credit in order... See more
Company replied
Although there was an error on the system for one my packages, which delayed the process by a week. Once I called, the Stackry rep managed to help in a quick manner. Thanks. Regards, Carlos
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Company details
Written by the company
Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
Contact info
472 Amherst Street, 03063, Nashua, United States
- 781-491-0874
- support@stackry.com
- stackry.com
4.2
Great
14K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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Superb and fast services!
April 15, 2026
Ease and speed of process
Ease and speed of process, and excellent choices of shipping options.
April 15, 2026
Paid for a repack for no reason ended…
Paid for a repack for no reason ended up costing more
April 15, 2026
Very easy to use
April 12, 2026
Excellent service and follow up.
April 14, 2026
Get ready for missing items constantly
Get ready for missing items constantly. Stole my packages all 10 of them, they reached out around when I was trying to consolidate and said I cant consolidate until I pay for Fedex 'customs fees' package that was from back in April, I always pay and have shiped out over 10 packages, which I said I did pay, they told me to check with Fedex and when I reach out to Fedex it said it was already paid, then next time I logged in all my packages where gone and theys aid because its past the disposal time, which I had reached out to about it from the get go. I DO NOT recommend, it does not matter is you have shipped out a 100 packages or 1 package, they will steal from you (what they call dispose) OF YOUR STUFF, if they like something, it will go 'missing,' also lots of my items higher end and fragrances stolen, they often say they cant ship it or 'missing' items arent covered, I gave benefit of the doubt, but they told over $5,000 items from me over $30 which again does not say in their terms that they can steal your items. I got my own forwarding box now cheaper, safer and my items are not 'missing' 'disposed of' 'held up by hidden fees' or take months to consolidate.
January 13, 2026
Unprompted review
Reply from Stackry
Hello Glow Casting.
I’m very sorry for the frustration this situation has caused, and I completely understand how disappointing it is to lose items you were expecting to receive.
I’ve reviewed your account and can see that your packages arrived between October 29, 2025 and January 6, 2026. Because they were not consolidated or shipped within our storage timeframes, they were ultimately disposed of in accordance with our Terms and Conditions. For clarity, each package includes 45 days of free storage. After that, additional storage is available for up to 60 days at a daily rate. Once that 60 day period ends, any remaining items may be disposed of.
I do want to emphasize that these items were not taken or removed improperly—they were handled in line with the storage policy. That said, we truly regret that this outcome wasn’t avoided, and we understand how upsetting it is.
Regarding the $30 duty fee on your account, this relates to import charges from a prior shipment. We reached out in January and offered to dispute the charges with FedEx with proof of payment, but didn’t receive a response. We’re still happy to assist in disputing these charges on your behalf—if you can reply to our support team with a bit more information, we’ll take it from there.
We’re genuinely sorry this happened and appreciate you taking the time to share your experience
excellent service
April 14, 2026
Reply from Stackry
Hi Miguel, Thank you for taking the time to leave us a review. We appreciate your feedback and understand that shipping costs can be a concern for our customers. We're constantly working to balance our prices with the high-quality service we strive to provide. Compared to our competitors, we have no membership fees, free 45 day storage, and 0% US sales tax on purchases shipped to our warehouse. We hope you use our services again. ❤️ Please feel free to chat, call, or email us at support@stackry.com with any additional questions or concerns.
Stackry is so easy
Stackry is so easy, simple to use and made shipping my parcels to Australia hassle free. So glad I found you!!
April 14, 2026
I honestly don’t know how I lived…
I honestly don’t know how I lived without Stackry. The platform is really easy to use, and the rates and value-added services are great.
The best part for me though is the support. Amanda was amazing. I emailed her about a package that showed as delivered but wasn’t in my locker. After a couple of days she figured out it had a different AWB to the original one, and it was quickly added to my locker. Really appreciated the effort she put in.
They also give you a lot of free storage time, which makes it easy to send multiple items to your locker and then consolidate them. This is where the service really stands out. The consolidation is simple, cost-effective, and honestly unmatched.
Would definitely recommend.
April 13, 2026
Unprompted review
Reply from Stackry
Hi Luigi!
Thank you so much for taking the time to share this—it's genuinely appreciated. We’re really glad to hear that the platform, rates, and consolidation services have been working well for you. That flexibility with storage and combining packages is something we’ve put a lot of thought into, so it’s great to know it’s making a difference.
I’ll be sure to pass your kind words along to Amanda as well. She’ll be happy to hear that her persistence in tracking down your package made an impact—that’s exactly the level of support we aim to provide.
Thanks again for your recommendation and for being part of Stackry!
Never had any issue with my forwarded…
Never had any issue with my forwarded parcels and had many forwarded over the years, Thankyou to all at Stackry!
April 13, 2026
Reply from Stackry
Hi Asif! Thank you for taking the time to leave Stackry a review and for your long term business. We appreciate your feedback and are glad to hear that you had positive experiences with our service!
Saeed Mansour needs a promotion!
Saeed Mansour From the Stackry help desk was fantastic! Had a issue with a parcel and they sorted it without delay!
April 12, 2026
Unprompted review
Reply from Stackry
Hi Winston. Thank you for taking the time to leave us a review. We really appreciate your feedback and are thrilled to hear that you've had a positive experience with our service. Our team is always here to help, and we're glad you found Saeed to be helpful when you needed assistance. We're looking forward to serving you again in the future!
The Stackry end of things was flawless, but DHL . . .
The Stackry end of things was flawless, but the experience with DHL was hell. Stackry should stop recommending DHL. Their low price hides all the charges they stack on top once your package is in country. And if you don't pay, they add on daily storage charges after three days, even though their web site says 30 days. So I paid more than double the original shipping quote. Then the next day DHL sent me another email that the fees were unpaid, so now I'm freaking out trying to get ahold of someone there (nearly impossible) but finally I got a call from a nice person saying the message was just an automated email and to ignore it and my package would arrive the next day, Monday. Long story short, finally a delivery attempt was made on Thursday.
Also note that DHL messages might default to a previous address/email/phone #, despite the ones you may have provided Stackry, just a bit disconcerting, but I'll spare you the details on getting that resolved.
April 6, 2026
Unprompted review
Reply from Stackry
Hi Delavan. I’m really glad to hear everything on the Stackry side went smoothly, but I’m sorry the experience with DHL turned into something so frustrating. Unexpected fees and conflicting information around storage timelines would leave anyone feeling misled.
To add a bit of context (not as an excuse), international carriers like DHL can apply import duties, taxes, and handling fees once a shipment arrives in the destination country, and those charges aren’t always fully visible upfront in the initial rate. That said, we understand that doesn’t make the experience any better when it catches you off guard.
Your feedback about both the additional charges and the storage terms is important, and we’ll be sharing this internally as we continue reviewing which carriers we offer and how we present this information more clearly during checkout.
We appreciate you calling this out—it helps us see where expectations and reality aren’t lining up, and that’s something we want to keep tightening up.
Thank you again for your honest feedback.
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