Fantastic customer service. They kept two orders for me, for months in their showroom without charge. Always very responsive and helpful on email too. The products are in perfect condition.
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Excellent from start to finish. We went on a Saturday to buy a washing machine. The gent was very helpful and friendly, as well as being able to offer the right advice. We purchased one and they b... See more
The graded fridge freezer we bought was delivered on time, and we were kept informed of its progress at all times. Delivery is kerbside only, but we were aware of that. The website had photographs... See more
The whole experience was excellent from going in they were really helpful, good prices and good quality goods. The delivery was smooth. Would use again and would recommend them to family and friends... See more
Company details
Written by the company
Welcome to Staffs Appliance Centre – Staffordshire’s No.1 Graded Appliance Retailer Proudly independent and established in 2016, we’re based in the heart of the Midlands and offer unbeatable value on top-brand appliances. ✨ Why shop with us? Huge choice of trusted brands including Bosch, Neff, Siemens, Beko, Hotpoint, Candy, Hoover and more Over 400 freestanding & built-in appliances on display and ready to take away today Expert advice and friendly service from our experienced team Free local delivery on selected items & convenient Click & Collect service Flexible finance options available with Snap Finance & Klarna 📍 Find us just 15 minutes from Junction 16 of the M6: 40 The Boulevard, Tunstall, Stoke-on-Trent, ST6 6DP 📞 Call us on 01782 943387 or pop in and explore our warehouse showroom. See why so many of our customers recommend us and keep coming back time after time. 👉 Your one-stop shop for quality graded appliances at unbeatable prices.
Contact info
40 The Boulevard, ST6 6DW, Stoke-on-Trent, United Kingdom
- 01782943387
- staffsappliancecentre@gmail.com
- staffsappliancecentre.co.uk
4.9
Excellent
2K reviews
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Excellent service from ringing for…
Excellent service from ringing for advice though to delivery.
November 28, 2024
New oven purchase
There was a problem with the original oven we ordered and, prior to delivery, we were given the opportunity to choose another, which we did. The refund was effectively processed and delivery was quick and easy.
Great service overall and competitive pricing.
November 27, 2024
Super Helpful!!!!
November 30, 2024
Exactly what we need to replace the hob…
Exactly what we need to replace the hob in a house we are moving into soon.
November 27, 2024
Fantastic staff
Fantastic staff
Would definitely recommend
Delivery was on time driver very helpful 👍
November 27, 2024
Good service helpful in store without…
Good service helpful in store without been pushy , great price. Delivery was excellent kept informed every step of the way, highly recommend ✔️
December 3, 2024
Unprompted review
Great customer service
Great customer service. Flexibility on delivery, which arrived within the 2 hour window given. Delivery driver was great.
Thank you very much
November 26, 2024
Excellent service and great quality and…
Excellent service and great quality and affordable prices.
November 25, 2024
Negative experience for me
Encouraged by the positive reviews, and after discussions on the chat, i made them an offer. This company charged my account in the middle of the night automatically after they accepted my offer, without me checking out, immediately shipped out the item to prevent me from cancelling the transaction. I requested to pay via credit card or a payment plan, all requests were declined. They had a hard time understand the cost was a full monthly salary and i just cant afford it. Ultimate returning the item costed me £150 with a pallet service even if they had listed Royal mail as an automated returning option for 4£. It seems this is not the general experience but if you have an issue it does look like a worst case scenario. STAY AWAY from them!!
November 13, 2024
Unprompted review
Reply from Staffs Appliance Centre
Hi Sophia,
Thank you for sharing your perspective on the situation. I'd like to clarify the series of events to ensure everyone understands what happened.
You submitted a best offer on eBay early on the 4th of November, which we accepted at 8:14 AM. eBay processed the payment automatically at that time. We promptly dispatched your order, and it was collected by the transport company around noon. Later that afternoon, at 3:09 PM, you messaged us requesting to cancel the order because you wanted to pay in installments. Unfortunately, the item had already left our facility, making it impossible to cancel the shipment at that stage, and we communicated this to you.
You placed another offer on eBay at 11:44 PM the same day, hoping to pay in installments and cancel the first order. However, eBay again took full payment instead of the installment option you anticipated. As a result, we canceled this second order on the morning of the 5th of November. When you tried to make a third offer, we had to reject it based on eBay's advice, as eBay automatically processes the payment in full when an offer is accepted, without an option for installments.
Regarding the return of the item, we informed you that carriers like DPD and UPS do not ship appliances of such size and weight, and recommended using a pallet network similar to the service we used to dispatch your item. When you suggested that we support you in placing another order and applying an eBay voucher of £75, we explained that eBay confirmed the voucher is not applicable to "best offers."
Considering the attempts to place multiple orders, we were uncertain why this was pursued if affordability was a concern, as placing three orders totaling £4605 indicates significant available funds.
Upon receiving the returned item, we issued you a full refund, despite incurring a cost of £59.37 for the initial shipment. Your claim of paying £150 for return shipment does seem a little excessive so i would take it up with the courier you used (Pallet2Ship) as on their website they quote £89.63 inc VAT from RM3 to ST6 postcode.
As the saying goes, "You can please some of the people all of the time, you can please all of the people some of the time, but you can't please all of the people all of the time." We take pride in our service, as evidenced by our 4.9-star rating on Trustpilot and our ranking of 15th out of 132 appliance shops. Your feedback was removed by eBay due to your attempt to influence our actions, which is why you have resorted to leaving a review on Trustpilot.
We always strive for customer satisfaction and regret any inconvenience caused.
Best regards,
Staffs Appliance Centre
What a fab store with great customer…
What a fab store with great customer service! the salesman was very helpful and knowledgeable , he spent time explaining and there was no push to buy, fast delivery and the delivery men were respectful when entering the property using overshoes to protect the flooring, will recommend and use again !
November 25, 2024
Unprompted review
Pleasant delivery people
Pleasant delivery people, but left oven outside unfortunately
November 4, 2024
Reply from Staffs Appliance Centre
Evening Karen
Unfortunately we only offer a kerbside delivery which is stated on the website and on the checkout, We apologise for any inconvenience caused
Assistant was very helpful no pressure…
Assistant was very helpful no pressure to buy just what we were looking for I would recommend you go there first very good prices
November 2, 2024
Exceptional service at a very…
Exceptional service at a very competitive price.
Thank you
November 5, 2024
Excellent service
Excellent service from Darren and Robert. Both were knowledgeable and informative about the product I purchased. Excellent service all around. Made a great saving too which is a bonus.
November 8, 2024
Unprompted review
Very quick
Very quick, efficient service
Straightforward fast delivery
Very friendly customer service
November 7, 2024
Unprompted review
Excellent customer service
Excellent customer service. Great prices and prompt delivery. Will definitely use this company again.
November 1, 2024
Helpful staff
November 1, 2024
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