Item required was available and sold at a fair price in comparison with corporate services. All was packed and posted within hours of the order being made - complete with courier and tracking. (Often... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In recent weeks I have twice ordered Denby mugs from Staines and Bright. On both occasions my order has been competitively priced, well packaged and quickly dispatched. Very happy with my purchase, I... See more
Company replied
I wanted an organiser for my screws etc and the one I found at Stains & Brights was perfect for the job (and cheaper than the B&M equivalent!). The item was well packaged and came exactly as promised.... See more
Company replied
I will be looking into what this company offer very soon. I only had a small order but was so impressed . The whole experience was so professional. I was kept informed and updated. I thought, if they... See more
Company replied
Company details
Written by the company
A family run business for over 60 years. Hardware - gifts - petfood - garden tools - hand tools - small electrical appliances - cards - key cutting
Contact info
81 Church Rd, CO5 0HB, Colchester, United Kingdom
- 01621 815450
- sales@stainesandbrights.co.uk
- stainesandbrights.co.uk
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The bathroom pull I ordered was perfect…
The bathroom pull I ordered was perfect for my seaside theme. It was a very good price. It arrived really quickly and in good order and looks great. I am very pleased.
May 26, 2026
Reply from Staines & Brights Ltd
Thanks for your great review!
Well packaged and arrived in good time.
May 19, 2026
Reply from Staines & Brights Ltd
Thanks for your positive review.
Good product, good service, good Company
I wanted an organiser for my screws etc and the one I found at Stains & Brights was perfect for the job (and cheaper than the B&M equivalent!). The item was well packaged and came exactly as promised. Really good experience, would recommend.
May 19, 2026
Reply from Staines & Brights Ltd
Thank you for taking the time to leave a great review. Glad you like the product!
How dare one of your female staff be…
How dare one of your female staff be rude to my husband, whilst asking for a part similar to hose lock she replied if you use an independent shop you may get something not made in China, we have used your shop for 35 years, you was rude and have no place behind a counter, shame on you. We won't use you again and as a business ourselves have brought thousands of pounds worth of goods from you. You need to be given the boot lady..
May 26, 2026
Unprompted review
Reply from Staines & Brights Ltd
Dear Mrs Yull,
I am sorry you feel that i spoke out of hand. As a small independent shop, trading for 100 years in the village, we have seen many products over the years. Unfortunately what your husband presented me with was not something i recognised. We stock over 20,000 product lines in a relatively small area. Retail is tough - especially on the hottest day of the year. I do hope that you manage to source the part you are looking for.
As for giving me the boot ...
Reply from Staines & Brights Ltd
Thanks for your positive review.
Quality Service
Fast service and kept me fully informed of my orders process and delivery.
Also excellent quality of the product.
April 21, 2026
Reply from Staines & Brights Ltd
Thanks for your great review
Exactly what I wanted and it works
Your website was easy to use and I found exactly what I was looking for, as it saved me from buying a new teapot.
March 20, 2026
Reply from Staines & Brights Ltd
Great - thanks for your reveiw
Reply from Staines & Brights Ltd
Great - thanks for your reveiw
dinner service
Fragile dinner service, delivered promptly with tracking details and well packaged to protect all the delicate items
March 19, 2026
Reply from Staines & Brights Ltd
Great - glad to hear this arrived safely.
Reply from Staines & Brights Ltd
Thanks for your positive review
Really pleased with coffee mugs
Really pleased with coffee mugs. Would like saucers now.
February 25, 2026
Reply from Staines & Brights Ltd
Thanks for your positive review
Outstanding Service
The items I purchased were exactly as described, and the service was outstanding. I will definitely use Staines and Brights for future orders. Thank you very much!
February 24, 2026
Reply from Staines & Brights Ltd
Thanks for your positive review
Weighing scales
Easy to order, kept well informed regarding delivery. Prompt and we'll packaged. Would order from you again.
February 23, 2026
Reply from Staines & Brights Ltd
Thanks for your positive review
Item arrived well packaged and in good…
Item arrived well packaged and in good time. A great price too
February 17, 2026
Reply from Staines & Brights Ltd
Thanks for your positive review
Reply from Staines & Brights Ltd
Great - Thanks for your positive review
Excellent service- quick delivery and…
Excellent service- quick delivery and packed well. Definitely recommend.
January 29, 2026
Reply from Staines & Brights Ltd
Thank you for your positive reveiw.
Reply from Staines & Brights Ltd
Thank you for your great reveiw!
The item was delivered promptly and…
The item was delivered promptly and securely wrapped. It perfectly met our expectations.
January 16, 2026
Unprompted review
Reply from Staines & Brights Ltd
Thank you for your positive review.
Reply from Staines & Brights Ltd
Thanks for your positive review.
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