Stainless Direct UK Reviews 66

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that items are well-made, robust, and often exceed expectations compared to standard store offerings. Many appreciate the precision of custom orders, with products arriving exactly to specification and fitting perfectly. The delivery service is frequently highlighted for its speed and efficiency, often arriving sooner than anticipated, even for bespoke items. The service provided is also highly regarded, with many consumers commending the helpful and friendly communication from the staff, who offer advice and ensure a smooth ordering process. Reviewers often mention the excellent packaging, which ensures products arrive undamaged. However, some people were dissatisfied with the quoting process, mentioning that promised quotes did not materialize. Additionally, a few customers noted minor inaccuracies in dimensions, such as items being slightly off-square by a millimeter.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the high quality, perfect... See more

Service

Customers consistently report positive experiences with the service. Many reviewers highlight the fast and... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent quality and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering, fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stainless Direct UK were incredibly helpful. For weeks I'd been unable to find a certain shape of stainless steel shelf brackets. I sent them what I was looking for and they fabricated it with no fuss... See more

Company replied

Rated 5 out of 5 stars

We are returning customers, having originally purchased a cooker splashback and upstands 13 years ago. We have just replaced our worktops with stone, which is 5mm thinner than the old wooden ones. Sta... See more

Company replied

Rated 5 out of 5 stars

I simply cannot rate this company highly enough. Their helpfulness, care, and friendliness has been over and above any normal expectations, and has made dealing with them an absolute pleasure. Their... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish having our tired old wooden worktops replaced. Really fast & helpful responses and cracking service from Paul the fitter. Looks great, refreshed the whole kitchen... See more

Company replied


Company details

Information provided by various external sources

We are manufacturers of stainless steel products primarily for kitchens as well as other areas of the home and garden, for both domestic and trade customers. Products include worktops, splashbacks, upstand, plinth, curtain pole, utensil rails, polis...


Contact info

4.8

Excellent

TrustScore 5 out of 5

66 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

My kitchen implement rail arrived well packaged and fitted perfectly in the space I wanted it to.
It looks good and I’m very pleased with it.

November 17, 2025
Stainless Direct UK logo

Reply from Stainless Direct UK

Thanks so much! Glad everything arrived on time and you’re happy with your order. We really appreciate the review and look forward to helping you again in the future. 😊

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Very propt!

January 19, 2026
Stainless Direct UK logo

Reply from Stainless Direct UK

Thanks so much! Glad everything arrived on time. We really appreciate the review and look forward to helping you again in the future. 😊

Rated 5 out of 5 stars

Made to Measure - Perfect fit

Ordered specific size, was delivered within a few days, exact fit. Perfect.

January 5, 2026
Stainless Direct UK logo

Reply from Stainless Direct UK

Thanks so much! Glad everything arrived on time and you’re happy with your order. We really appreciate the review and look forward to helping you again in the future. 😊

Rated 5 out of 5 stars

Black Aluminium Infill Panel

Ordered the black aluminium panel to cover a gap from ordering a new oven. Product is finished well, very accurate in sizing.

January 5, 2026
Stainless Direct UK logo

Reply from Stainless Direct UK

Thanks so much! Glad you’re happy with your order. We really appreciate the review and look forward to helping you again in the future. 😊

Rated 5 out of 5 stars

Very pleased - a recommended business

Excellent price, super quick delivery and packaged perfectly, and high quality item. Will have no hesitation about ordering again from Stainless Direct UK

January 5, 2026
Stainless Direct UK logo

Reply from Stainless Direct UK

Thanks so much! Glad everything arrived on time and you’re happy with your order. We really appreciate the review and look forward to helping you again in the future. 😊

Rated 5 out of 5 stars

Quality product

Extremely happy with the product and delivery. Would have no problem in recommending Stainless Direct UK to my friends and family.

December 15, 2025
Stainless Direct UK logo

Reply from Stainless Direct UK

Thanks so much! Glad everything arrived on time and you’re happy with your order. We really appreciate the review and look forward to helping you again in the future. 😊

Rated 5 out of 5 stars

Very prompt with order

December 16, 2025
Stainless Direct UK logo

Reply from Stainless Direct UK

Thanks so much! Glad everything arrived on time and you’re happy with your order. We really appreciate the review and look forward to helping you again in the future. 😊

Rated 5 out of 5 stars

excellent service

ordered on Friday, out for delivery on Tuesday, superb service, I ordered over the phone as I wanted a bespoke size and they were so helpful. I would not hesitate to recommend. My order arrived perfectly packaged and is great quality, all this with a week to go until Christmas, thank you.

December 17, 2025
Unprompted review
Stainless Direct UK logo

Reply from Stainless Direct UK

Thanks so much! Glad everything arrived on time and you’re happy with your order. We really appreciate the review and look forward to helping you again in the future. 😊

Rated 5 out of 5 stars

Flexible and helpful around order which…

Flexible and helpful around order which was made to measure. Quick delivery. Great customer service. Good quality.

December 9, 2025
Stainless Direct UK logo

Reply from Stainless Direct UK

Thanks so much for your great review! We’re really pleased to hear you’ve had such good experiences with us. We really appreciate the review and look forward to helping you again in the future. 😊

Rated 5 out of 5 stars

Have used Stainless Direct several…

Have used Stainless Direct several times and have found them to be very quick and efficient. The plinths, splash backs and shelves have worked really well. Would highly recommend.

December 11, 2025
Unprompted review
Stainless Direct UK logo

Reply from Stainless Direct UK

Thanks so much for your great review! We’re really pleased to hear you’ve had such good experiences with us. We really appreciate the review and look forward to helping you again in the future. 😊

Rated 5 out of 5 stars

Excellent customer service

When my order was checked, an error was noted, I was contacted, the order amended and a refund made.
The parcel was well packed and arrived in a timely manner.
Thank you

December 3, 2025
Stainless Direct UK logo

Reply from Stainless Direct UK

We are glad you are happy with your product and the service we offer. We really appreciate you taking the time to share your experience on Trustpilot, Thank you

Rated 5 out of 5 stars

Filler panel

Well made and fits perfectly.

December 1, 2025
Stainless Direct UK logo

Reply from Stainless Direct UK

Great to see a returning customer! We really appreciate you taking the time to share your experience on Trustpilot, Thank you

Rated 4 out of 5 stars

Stainless steel hob backboard - well made, well packaged.

A well made stainless steel hob back board. MDF backed for solidity and rigidity.
Additionally, the item was very well packaged.
Very slightly off square by about a millimetre, which means I had to lose a half mill top and bottom when fitting. This was a minor detail in the scheme of things, but could be an issue to others.

November 30, 2025
Stainless Direct UK logo

Reply from Stainless Direct UK

We are glad you are happy with your product and the service we offer. We really appreciate you taking the time to share your experience on Trustpilot, Thank you

Rated 5 out of 5 stars

A very helpful and professional…

A very helpful and professional telephone call was followed by the fast delivery of my black stainless steel infill panel, which was perfect to fill the gap between the new microwave combi and lower oven.
Excellent service and goods, highly recommend.

November 21, 2025
Unprompted review
Stainless Direct UK logo

Reply from Stainless Direct UK

We are glad you are happy with your product and the service we offer. We really appreciate you taking the time to share your experience on Trustpilot, Thank you

Rated 5 out of 5 stars

Excellent service,great quality product…

Excellent service,great quality product and very quick despatch, did exactly what we needed, filling a gap between a built in oven and microwave

November 17, 2025
Stainless Direct UK logo

Reply from Stainless Direct UK

We are glad you are happy with your product and the service we offer. We really appreciate you taking the time to share your experience on Trustpilot, Thank you

Rated 5 out of 5 stars

We are returning customers

We are returning customers, having originally purchased a cooker splashback and upstands 13 years ago. We have just replaced our worktops with stone, which is 5mm thinner than the old wooden ones. Stainless Direct have provided us with bespoke new upstands to attach over the top of the old ones. They were delivered really quickly, and the dimensions we totally accurate for our requirements. It now looks like we have a completely new kitchen. The whole team at Stainless Direct are a credit to their company. I thoroughly recommend them to anyone seeking stainless products for their kitchen

November 14, 2025
Unprompted review
Stainless Direct UK logo

Reply from Stainless Direct UK

Great to welcome back a previous customer. We are glad you are happy with your product and the service we offer. We really appreciate you taking the time to share your experience on Trustpilot, Thank you

Rated 5 out of 5 stars

Lovely company to deal with and very good pricing

I needed a stainless steel surround to support an induction hob in cut-out space in my worktop. I emailed them a simple drawing with the dimensions. 5 days later the surround arrived. The surround was very well packed to ensure it stayed flat and not distorted during transit
They also provided advice on fitting the surround and phoned me the day before delivery to let me know that the product would be with me the following day. Great service, would highly recommend Stainless Steel Direct

November 7, 2025
Unprompted review
Stainless Direct UK logo

Reply from Stainless Direct UK

We really appreciate your lovely words! It’s great to know you’re happy with our service — thank you for taking the time to share your experience on Trustpilot.

Rated 3 out of 5 stars

Extremely slow response – still no quotation after 9 weeks

Update: I have since been provided with a comprehensive quotation. Thank you.

--
I first contacted Stainless Direct UK on 6th September with full details and drawings for two custom stainless steel worktops. Despite chasing several times by email (including on 25th September, 7th October, and 28th October), I’ve still not received a quotation - over nine weeks later.

Each time I was told the quote would be prioritised, but nothing has ever materialised. I completely understand that custom fabrication can take time, but waiting this long just for a quote - with no follow-up or clarity - has been really disappointing.

Based on my experience so far, I’d advise others to manage expectations on response times or consider alternative suppliers if you need a timely quotation.

September 6, 2025
Unprompted review
Stainless Direct UK logo

Reply from Stainless Direct UK

Hi Kingsley
Thank you for taking the time to share your feedback, we are genuinely sorry for the delay in providing your quotation. We completely understand your frustration — waiting this long for a response isn’t acceptable, and we apologise for not keeping you better informed along the way.
As a small, specialist business, we handle every custom enquiry individually to ensure accuracy and quality. At busy times, this can unfortunately mean our response times are longer than we’d like, especially for bespoke fabrication requests that require detailed review. Getting the balance right with quotes and managing the current orders is a delicate process.
That said, we fully appreciate that communication should have been better in your case.
We’re pleased to share that we’ve recently welcomed a new member to our team, which will help us reduce waiting times and improve the speed and consistency of our quotations going forward.
Thank you for your patience and we will make sure your quotation is sent over to you very soon.
Kind regards
Stainless Direct UK

Rated 5 out of 5 stars

Excellent quality item.

I ordered a stainless steel worktop protector for my new kitchen. There were many companies to choose from but I am so glad I chose Stainlessdirectuk.com
This company have provided me with a high- quality product - nothing flimsy about this item! I was given the option to have the corners rounded off - nice touch!
Arrived so well packaged -no chance of damage in transit.
Very impressed and would highly recommend.

October 22, 2025
Unprompted review
Stainless Direct UK logo

Reply from Stainless Direct UK

Thank you for your kind review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look