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Staircrazy Reviews 

55
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 20 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and materials, noting the excellent standard of items like banisters and oak rails. The ordering process is frequently described as easy and efficient, with many appreciating its simplicity even for custom-made items. Reviewers frequently highlight the fast and on-time delivery of their purchases, with some orders even arriving ahead of schedule. Products consistently arrive well-packaged and protected, ensuring they are in excellent condition upon receipt. People appreciate the great service and quality, leading many to recommend the company and plan future orders.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Quality

Consumers find quality to be positive, with many reviewers expressing satisfaction with the high standard of... See more

Product

People report positive experiences with the product, consistently praising its quality and appearance.... See more

Order

Clients share positive opinions on the ordering process, with many finding it simple and easy, even for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to order, arrived within the time that was clearly stated. Product was rapped well and of good quality, and the actual delivery was seamless. Very happy and would definitely recommend 🤩

Rated 4 out of 5 stars

Great materials but lacked communication on when the delivery would arrive. Other than that easy to order and very happy with the quality of the banisters. Thank you Would definitely use again.

Rated 4 out of 5 stars

Excellent product. Carpenter was really happy with the quality. Delivery took a bit longer than stated on the website.

Rated 4 out of 5 stars

Excellent product but delivery charge was a killer. I was short of one stairs cap and had to pay £20 odd again just for the delivery.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

55 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(55)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Great experience

Easy to order, arrived within the time that was clearly stated. Product was rapped well and of good quality, and the actual delivery was seamless. Very happy and would definitely recommend 🤩

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! I urgently required the order and every effort was made to deliver by the deadline. Very happy with the quality. Highly recommend and will use again.

September 26, 2025
Unprompted review
Rated 4 out of 5 stars

Great materials but lacked…

Great materials but lacked communication on when the delivery would arrive. Other than that easy to order and very happy with the quality of the banisters. Thank you
Would definitely use again.

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product, the oak used is high quality, nice grain. And the customer service was exemplary - there was an issue with the courier and Simon handled it superbly, keeping me updated with progress. Highly recommended.

July 11, 2025
Unprompted review

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