Used Stairparts USA to purchase for a job I was doing for a customer. After much time making sure I had all the items needed, I purchased round Iron balusters, Contemporary handrail, plain box newel,... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I happened upon Stair Parts USA while searching for stainless stair rail components. I called Stair Parts and spoke with Rich who was cordial and seemingly understood what I was seeking. The reasona... See more
Excellent customer service. Helped me to order correct parts while we were on the phone. Everything arrived just in few days by UPS Ground. Quality of the stainless steel stair parts great, absolute... See more
I have ordered several stair parts items in the past. On one of my orders I needed customized stair tread lengths and widths. The sales staff helped me through the process and the order I received wa... See more
Company details
Written by the company
Our Mission: Beautiful Homes Inc. was founded to provide our customers with superior quality, selection and value in home improvement products. It is our belief that by treating our customers honestly and fairly, quoting realistic lead times, and giving outstanding customer service, we will stand apart from the rest of the industry
Contact info
PO Box 11251, 34610, Spring Hill, United States
- 800-403-1480
- customerservice@stairpartsusa.com
- stairpartsusa.com
3.8
Great
171 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Truly amazing!
The quality of the product, the service and the on time delivery are simply amazing. From the moment I asked my first question I was impressed. I sent pictures of the old stairway and Rich helped me assemble the list of items I would need to create the beautiful stairs I got. Everything arrived as promised and the finished product is breathtaking.
Did I mention they also saved me more than $700 from the price quoted by the local supplier and I was going to wait for the parts to arrive at their shop and have to get them delivered to by home.
October 28, 2014
Unprompted review
Great service and professional staff
I was extremely happy with my purchase. The quality of materials were just as beautiful as the photos and I received constant updates as to when the parts would arrive. They came before the contractor was prepared to do the work! On another note, the staff was very helpful in helping me order all the parts which can be very complicated for a woman who has great decorating taste but no construction knowledge. Would definitely recommend them. I already did.
October 27, 2014
Unprompted review
baluster love
Ordered from this site because I saw more options than the standard ball and basket design. I had some questions so I called the 800 number. First of all they answered the phone, no automation. Second they were so friendly and helpful.
So I ordered. The only problem was I could not track my order. But it got here. :)
My family and I installed the balusters and I could not be more pleased. The dramatic change was even more than I hoped for.
October 27, 2014
Unprompted review
they have it together!
These guy's know what they we taking about! They made my order quick and easy.
Thanks
October 6, 2014
Unprompted review
I received my order in good shape.
The balusters are what I expected and the quality is very good. I have enjoyed using them.
October 3, 2014
Unprompted review
Stair Parts is an excellent company
Everything was right . Top quality materials and millwork.
October 3, 2014
Unprompted review
split stair
good price but I have issues with some of the product. I have 2 split stairs and a split rail seems the glue is not holding up well.
October 3, 2014
Unprompted review
Reply from Stair Parts USA
We have contacted the customer trying to get more info about his issue. He has yet to call into the office to complain or seeking help. We are not sure what else to do to help him.
Customer Service
Excellent Service, fast shipping, prices competitive
This company was very helpful, good service via phone, they did everything they said they would do. I would do business with them again.
October 3, 2014
Unprompted review
Best Service and Great Componets at an afordable price.
You need to use this site. Easy stair design tool with ability to change rails and general look in a few clicks.
October 2, 2014
Unprompted review
Great and very speedy sevice with good quality.
I was very pleased with the spindles I ordered. I needed missing parts to my staircase and couldn't find them anywhere. I was able to modify the ones I ordered and no one can see any difference!
Thank you.
October 2, 2014
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.