staleks.com Reviews 4

TrustScore 3 out of 5

3.0

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3.0

Average

TrustScore 3 out of 5

4 reviews

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Rated 1 out of 5 stars

Great products but TERRIBLE customer…

Great products but TERRIBLE customer service. Part of my order was missing (out of a 70 Eur order, one item of 3 Eur was missing and one of 13, so not much). These are tiny drill bits than can easily go missing so I figured that’s what happened and contacted customer service. I also informed them that I had not received the promotional product kit (free). Paid about 8 Eur for shipping (free on Amazon) but thought I would pay for shipping since I could try the products.
Received reply from customer service they would look into it and review video of the packing of my order. Good, I thought.
No follow up. I reach out to them again and am informed: tough luck. We shipped a complete order. As for the free kit, you should have put it in your basket (it was added automatically btw).
Zero help to the customer. Careless attitude of « customer service manager”. Too bad because products are good but buy from Amazon. Free delivery and great customer service too.
Avoid buying from Staleks directly.

October 2, 2025
Unprompted review
Show reviews in all languages. (4 reviews)

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