Standard Bank SA Reviews 

All i needed was a business bank confirmation letter, it doesn't allow you to get it online and so i had to phone in. The personal who deal with their admin are uneducated individuals, waited 40 mins on the phone and they still could not help me.

The simple task of picking a card up from a branch turned into an hour long exercise of patience while the staff did very little except build the queue. Used to be able to go to enquiries, maybe wait 10-15 minutes if busy, then get service..
Now you have your name taken and sit somewhere while the staff wander aimlessly around with seemingly not much to do, but very little attempt to do anything....
Very poor service. Very poor work ethic and very poor client servicing.
They really do not want you there.

Probably some of the worst human beings work at Standard Bank and Old Mutual. Their world view and reality is what they are indoctrinated through HR. Working with people from these companies and the bad corporate values they foster, their toxic politics and disdain for people whether customers or fellow colleagues reflects in the poor regard for people and services they render. Everything takes forever and barring a few that really want to help, most will sit on their work for days doing nothing about your problem. Slow, slow service and action. Their policy and processes cement it.

I tried to make an online payment for plane tickets with Standard Bank online payments. What a struggle?! I called their customer service, went through a whole verification process, to no avail. Eventually transferred my money to my Capitec account. Voila! Instant payment! Achieved my goal in 5 minutes while I have been struggling with Standard bank for hours. Shame on you Standard Bank! Very porr customer service!

I am qualified since last year as a nonresclient of Standard bank. I had to undergo a painful procedure in my branch in Montagu- with wonderful help of Mrs. Ellis. Without her I would not have survived a six hours torture partly via zoom to ‚authenticate‘ that I am really Prof. Holdenried. Next day another 4 hours of wasted time. After this experience I decided to change for another bank. For a very simple procedure- to close an account takes 5 minutes in Germany- I had to go again to the branch sitting another 3 hours! For UpDATING !!! my profile before I even could get the closure forms!! Yep!
Standard now wants - after WEEKS I got the forms,handed them in immediately- to phone me again!! What for??? To prove that I am really willing to quit this absolutely worst bank ever ?? Of course they do not phone in due time. And of course I will complain on hellopeter and other platforms. How can such a Bank survive?

Standard Bank is the worst bank in the history of banking. It has become a shadow of its former self. For two years I have been struggling to use my card abroad even though the bank is well aware of my employment abroad. Standard Bank has sold me a lie, they said with their bank I can transact internationally but this has proven to be a huge lie. At the beggining I was required to take an online interview through Teams or Zoom in order to activate my card. A year later I was again required to do the same interview to continue to enjoy banking services from this once prestigious institution. I have been a client of Standard Bank for more than 20 years and I was recently humiliated when I applied for car financing for my daughter who is based in South Africa. The bank pulled out an article dating back to 2008 and asked me to respond to the article. Firstly, the article was not even true, it had many inconsistencies that Standard Bank could have clarified even without talking to me because everything on that article is public knowledge. The reason for the article was to showcase my risk levels but here is the funny thing, I have multiple huge portfolios with the bank and they have financed all my portfolios before. After clarifying matters in the article and answering questions on my transactions, I was informed that my application was approved with a condition that I should have another online interview. At this point, I had already approached one of its competitors and my application was approved in 24 hours and the car delivered in two days. I did this to prove to Standard Bank that banking is not a privilege but a business service provided to clients at a cost. It is also not charity, cliets pay for the service. I have given it one star on this review for the effort, at least they have a Google review capacity. Other than that they are as useless as useless can be.

I was assisting by a lady from Standard Bank media, her name is Phuti, after struggling with juggling the issue I had with my account for months she came to the rescue within one call. I never write reviews, but I had to extend my gratitude for this lovely lady who has just made my year! Living abroad and being stuck with your accounts is the worst feeling ever and she has removed that burden from me!

The only bank in SA where pay and clear now actually means pay and wait 6 hours. Why do we get charged an extra R50 for pay and clear now if you guys still treat it like a normal transaction? Institutionalised scam if you ask me.

Last year around July I signed up for debt review with Debtbusters. For the first few months everything was fine. Around October last year, I started to receive phone calls from Lawyers acting on behalf of Standard bank. When I called Debtbusters they said Standard bank pulled out of the debt review arrangements, but they promised me that they are still negotiating. On the 5th of February this year, I received an email from Debtbusters informing me that negotiations have been concluded with Standard Bank. In March I started to receive phone calls from lawyers again. I told them that I am under debt review. I subsequently received the email from Standard bank saying that the debt review agreement was canceled because of default payment. I pointed out to them that an agreement was completed in February how can there be a default payment between February and March? After initially claiming that default payment occurred this year, they changed their story, they are now talking about what happened last year before the second round of negotiations were concluded. Meanwhile Debtbusters is not doing anything to help me. My opinion is that they are working together to scam clients. I have been with this bank more than 30 years, and this is unacceptable.

Worse service at fourways branch. The staff at the front are rude and un-operative. I have had three terrible experiences at the bank. I had to wait for an hour to get a new pin. There are no staff available. Yet this could have been done at the front. Numerous people are saying don’t go to Fourways Branch. The issue was raised with the Manager who is quite a pleasant person. It is hoped she will train her staff on how to be polite and co-operative.

My card was ordered 2 weeks ago and no call or any mail. If I call the call centre they send you to another this sucks this bank sucks

Burst pipe house flooded 21 days - no assessor no contractor. Multiple emails and phone calls . Lots of promises of call backs - absolutely no action
Pulling my hair out with this shocking shocking service
claim number 24/021962

Submitted my claim last week Wednesday today is Wednesday again nothing yet worst thing I called yesterday trying to find out what's the hold up they promised I will get my money before the sun goes down cos I Submitted all the necessary documents in my surprise today when I call nr 1 and of BI is not there tjoo I am soo disappointed

More than R100 000 was ****** from my credit card in Feb 2023. I pay insurance against Fruad and still there has nothing been done about this. The policy states that it will be paid back in at the longest 3 months. It is 3 months and there is no money after contacting them on Friday last week it will not get escalated to the investigation team. Why only 3 months? The ***** started after I used my credit card at House and Home Nelspruit. I would start there if I was them, somebody cloned my card and started buying Gussi and all expensive online products from France.

Why a 5 Star….

This is more a 5 star to a specific person (Agnes Kgosiemang)

After 3 horrible calls that each lasted almost 2 hours and calls been dropped due to international calls.

I had the amazing lady Agnes on the line. Within 20 min she was able to assist me and kept me informed the whole time that she is still with me on the call she is just processing steps ect.

Thank you to the incredible friendly lady
Agnes Kgosiemang you are a true star to Standandbank ⭐️

Double card fees on my Credit Card! I am amazed at how much we all spend on banking fees, and since opening a Zero Bank account, I am using that almost exclusively. Now with a double credit card fee from Standard, I am going to close my accounts with them!

The worst bank in the world. We are attempting to report fraud and no one answers the phone. We have been on "ignore " for an hour. This is the worst banking system. Customer service is horrific. IMF should close them down yesterday.

Opened a bank account 17 years ago (E-Plan). Exorbant charges for an empty account and the recent consultants cannot even give a reasonable explanation.

Yesterday, I wanted to pay an overseas supplier with my Standard Bank creditcard, but the transaction failed, so I tried it again, but again it failed.

Four hours later (!) I receive an SMS from Standard Bank fraud desk telling me I should approve this payment answering with either a N or Y. And they also stated my card may become blocked.

If I answer with Y then they will execute both transactions (instead of only one).

The reason for this delayed approval step remains completely unclear.

Why o why Standard Bank must you prevent a business paying a supplier?

Also, your staff is completely unreachable. Telephone lines ringing for hours trying to reach an employee, with that simple waiting tune playing on the speaker. A very common experience for anyone visiting a Standard Bank office.

I am very very disappointed for unprofessional service in Standard bank. I wasn't expecting too much. But, at list, the employees should know the requirements and helping clients how to apply for non residence forms.
May be luck of training or i don't know why, I was 6 days in the Standard Bank branch and 3 times re-writing the forms.
Yet, did not received text, email or call from who is handling the case.
It will be nice if the Bank read the complain of his clients and resolve the problems.
thanks