Standert Bicycles Reviews 415

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I’ve had a truly great experience! The bike is of excellent quality, and you can really tell that attention has been paid to both details and materials. The design is unique and really stands out, whi... See more

Company replied

Rated 4 out of 5 stars

Didn't realise that Standert sold Scope wheels till I upgraded my Pfadfinder alloy wheels. The price was right and I live in Berlin so great: I went to the shop and ordered them and was promised they... See more

Company replied

Rated 5 out of 5 stars

I've purchased a steal road bike frame set “Pfadfinder" from Standert bike. Sales, product tech., logistics team were customer-friendly and showed quick response to my requests. This purchase made... See more

Company replied

Rated 5 out of 5 stars

The frame came with high quality bearings n fittings, and a beautiful finish thats holding up well so far to all day rain/mud rides. The geo is comfy for me so far, no problem spending 6+ hrs in da sa... See more

Company replied

Company details

  1. Bicycle Store
  2. Road Cycling

Written by the company

Standert Bicycles is a rider owned performance and urban bike brand from Berlin that is filling the gap between bespoke bicycles and mass production.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

415 reviews

5-star
4-star
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1-star

Replied to 75% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

You need more attention to send…

You need more attention to send packages for another countries

December 12, 2022
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Reply from Standert Bicycles

Hi Jônatas,

We are very sorry that you experienced issues with ordering your frame. We are always careful to make sure the right documentation is provided, but despite that there is often extra delays or requests for more paperwork. Thank you though for your feedback, we are always looking for ways to improve our service to international customers.

Kind regards,

Tom

Rated 5 out of 5 stars

Great

Very easy to contact. Frame came exactly as ordered.

November 30, 2022
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Reply from Standert Bicycles

Hello Tim!
We're happy to see your positive feedback.
Enjoy your ride!

Rated 5 out of 5 stars

Nice one!

The Umlaufbahn is stiff, fast, agile and has a holographic color scheme, which you have to see in real!
Arrived with no issues and everything you need.
Nice one, thank you!

December 4, 2022
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Reply from Standert Bicycles

Hi Adrian!
We're glad to see your positive feedback.
Enjoy your ride!

Rated 5 out of 5 stars

Bought a larger frame thanks to the…

Bought a larger frame thanks to the help of Alex and Scott.
Always there if you need them.

Now it fits wel.

Thank you.

December 1, 2022
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Reply from Standert Bicycles

Hi Wouter!
We're happy to assist anytime you need.
Thanks for the feedback.

Rated 5 out of 5 stars

Great product and the customer service…

Great product and the customer service experience with the team
in Berlin was excellent.

November 1, 2022
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Reply from Standert Bicycles

Hi Daniel!
We're glad to see that you're happy about our product and service.
Thanks for the review!

Rated 5 out of 5 stars

Amazing to work with

The communication with the team was amazing. I live in the USA so I had questions about shipping, import duty, etc, and the team was there with prompt responses through the buying process.

September 24, 2022
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Reply from Standert Bicycles

Hello James!
Thanks a lot for the feedback.
Enjoy your ride!

Rated 3 out of 5 stars

Poor sales team experience with a lack in communication

Unfortunately just three stars since there has been a couple miss communications regarding the real pick up date and I showed up in the showroom 3 times and was sent back since the bike was not ready. I would really like to see some more proactivity from the sales team in store since the finance, logistic team rescued the entire experience.

August 9, 2022
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Reply from Standert Bicycles

Hey Pierre!

Many thanks for your review. We are well aware of your case and are taking active steps to really improve in this area. Again, sincerest apologies for taking up more of your time than was necessary and many thanks for your patience. Your feedback is very helpful so thank you for taking the time.

Kind regards,

Tom

Rated 5 out of 5 stars

It was a wonderful experience

It was a wonderful experience! The bike arrived earlier than expected. Now getting my buddy to keep a lookout for the restock KREISSAGE RS! 😇

October 27, 2022
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Reply from Standert Bicycles

Hello Al-Amin!
We’re happy to hear that!
Enjoy your ride.

Rated 5 out of 5 stars

Couldn't ask for a better experience.

The superb frame and great customer service, shipping wait time was expected, so I can't be upset at it. The frame shipped earlier than expected, so it all evens out.
My next frame will be a Standert, and my girlfriends frame/bike will be a Standert.

The handling is incredibly nimble and responsive.
Thank you for your business.

October 17, 2022
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Reply from Standert Bicycles

Hello Jim!
It’s such a pleasure reading this review.
Thanks a lot!
Enjoy your ride.

Rated 5 out of 5 stars

Generally a good experience

Good communication about shipping, and happy with the product that I bought

August 30, 2022
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Reply from Standert Bicycles

Hi Romke!
Thanks for the review.
Enjoy!

Rated 5 out of 5 stars

Road Bike Frame

The best sales support on the earth. They are very kind and quick. I had some technical problem at payment. They confirmed my pre-order. I paid at store. They make my delivery faster. I started to use my bike 2 weeks before planned delivery time.

October 20, 2022
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Reply from Standert Bicycles

Hi Mehmet!
Thanks a lot for your lovely feedback.
Enjoy your ride!

Rated 5 out of 5 stars

Kreissäge Rim rides like a dream

Kreissäge Rim rides like a dream. superb service! waiting time for the complete bike was around 6 weeks (2 weeks faster than expected ;) )

October 4, 2022
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Reply from Standert Bicycles

Hello Mathias!
Thanks for the review.
Enjoy your ride!

Rated 2 out of 5 stars

Good customer service and responsive…

Good customer service and responsive reply, tracking were sent and updated immediately. I had a problem with my handlebar sizing as it is a bit confusing, some manufacturer uses C-C & some Outer-Outer measurement.

October 1, 2022
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Reply from Standert Bicycles

Hi Lee Ken!
Thanks for the feedback.
We're sorry for the inconvenience.

Rated 5 out of 5 stars

Superb bike and customer care

Awesome customer care and product. Slight delay in production / delivery, but the delay was communicated perfectly + provided with options to switch components to not wait so long etc..

The Kreissage RS itself is splendid, outperformed all my expectations and for me personally it’s even more comfortable than my previous Canyon Ultimate CF SL 8 RSVP, which I wasn’t expecting based on the stiffer frame. Also somehow doesn’t feel heavier (even when it is), probably due to awesome ride feel which compensates the added weight.

All in all, I’m in love with Standert and am already looking out for some gravel model to add to the collection.

Thanks!

October 13, 2022
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Reply from Standert Bicycles

Hey Branislav!
We're glad to see such a nice and well considered review.
Thanks a lot and enjoy your ride!

Rated 5 out of 5 stars

True all-arounder

Pfadfinder is a true all-arounder! Swift on the tarmac and stable off road with the very same tires (I use 35mm).
And, admit it, Champagne color is just gorgeous!

September 17, 2022
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Reply from Standert Bicycles

Hi Nick!
Thanks for the great feedback.
Enjoy your ride.

Rated 5 out of 5 stars

Beautiful Kreissage RS

Purchased the Kreissage this summer and had it shipped from Berlin to Vancouver. The Standert team were outstanding throughout and knowledgeable and accomodating to a couple of specific set-up requests. Bike arrived this week and I could not be more satisfied with the ride, the look and overall quality of the bike. Not enough stars available to express my delight!

September 16, 2022
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Reply from Standert Bicycles

Hi Rob!
We're glad to read such a review.
Thanks a lot and enjoy your ride!

Rated 4 out of 5 stars

Standert Premium Jersey

Great jersey and love the blue color, but unfortunately after one ride the stitching on the back pocket came unthreaded. Gonna take it to my local tailor to repair it. Standerts customer service was quick and helpful to solve the issue.

September 2, 2022
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Reply from Standert Bicycles

Hey Nabil!
Thanks for your constructive feedback and letting us know about the issue.

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