StandUpPouches.net Reviews 

278
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Used these guys for about a year now, and they are just fantastic. They provide caring and considerate help when you need it and when you don't have a superfast and efficient ordering process. We or... See more

Rated 5 out of 5 stars

Great quality and good looking packaging enhances the product and provides an amazing first impression. Tammi and her team worked hard to provide this first impression, and made the whole process qu... See more

Rated 5 out of 5 stars

StandUpPouches.net went above and beyond to make sure that I was 100% happy with the final product. They worked with me to get the exact shade of red, a tricky color, for my packaging. The owner David... See more

Rated 5 out of 5 stars

Jennifer is simply amazing! Professional, helpful and reliable, we always get quick responses and we know that if there is an issue it will be solved quickly in the best possible way. Love working w... See more

Company replied

Company details

  1. Packaging Supply Store
  2. also in
  3. Business to Business Service

Information provided by various external sources

We are the #1 Provider of Stock and Custom Stand Up Pouches. Small business roots. Big business results.


Contact info

4.9

Excellent

TrustScore 5 out of 5

278 reviews

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4.9

All reviews

(278)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Above and beyond

I was impressed with this company. Called for bags and samples and was then sent info about building your business through packaging. Has really sent me on a journey to reevaluate many things in today's world.

February 14, 2017
Unprompted review
Rated 5 out of 5 stars

Perfect Customer Service

Being new at this I reached out to StandUpPouches.net regarding my product. after a few confusing emails on my part, I received a call. I was guided through the process and all the fear and confusion melted away. I am still working on my project, but I am confident that StandUpPouches,net will be the vendor in which I partner with.

February 7, 2017
Unprompted review
Rated 5 out of 5 stars

Awesome

It was a pleasure working with Ms. Gardner she was informative and went above and beyond to help me. I appreciate the time she took to follow up so as to get me going on the right path.

Thank you

February 6, 2017
Unprompted review
Rated 3 out of 5 stars

I never received

I keep getting asked to review the product, but I never received it. Will let you know if/when it arrives.

February 2, 2017
Unprompted review
StandUpPouches.net logo

Reply from StandUpPouches.net

Hi Elise,

I noticed you requested samples on 12/11 and they were sent the same day. Since you are in Canada, it may not have made it yet since it has to go through customs. I will have my sample pack manager follow up with you to ensure your address provided is correct.

Thanks and have a great day!

Rated 5 out of 5 stars

OUTSTANDINGLY ABOVE AND BEYOND

In our very first contact with the company, Marilyn went above and beyond to make sure our needs were met in the timeline we needed.
Where others would have said, "sorry we can't help you " Marilyn found a way.

Thanks
JOHN
Royal Cravings

February 1, 2017
Unprompted review
StandUpPouches.net logo

Reply from StandUpPouches.net

John,

Thanks for your review! We're glad we could be of help. Marilyn is a shining star!

Rated 5 out of 5 stars

Great packaging -- great team to work with!

We're a food startup, and came to StandUpPouches.net after a lot of research. We crossed our fingers and hoped for the best. From start to finish, the process was great. We now have packaging that meets and even exceeds our expectations. Deadlines were met and the price was right. Thanks for your excellent work!

February 1, 2017
Unprompted review
StandUpPouches.net logo

Reply from StandUpPouches.net

Leslie,

We are SO happy that you're happy with your packaging! We look forward to doing another project with you and if we can be of any help in the meantime, let us know :)

StandUpPouches.net

Rated 5 out of 5 stars

Price drop?

The bags are as indicated. The price was dropped days later and I received an immediate response and price difference. This shows loyalty to customer's over profit! Great company.

January 31, 2017
Unprompted review
StandUpPouches.net logo

Reply from StandUpPouches.net

Aaron,

Sorry for this. I'd be ticked too if this happened to me. I've instructed our staff to immediately credit you back with the sale price as well as provide a 25% discount on your next case. Please keep in mind, we have sales and promos all the time, and this wasn't intentional. Please reach out to us 866-440-2123 if you ever feel you've been slighted or you just missed a sale or offer and we'll make it right (before you are prompted to send us a review).

David Marinac
President and CEO
ABC Packaging Direct
Home of StandUpPouches.net

Rated 5 out of 5 stars

speedy, high quality

Very happy with my purchase, best deal and quality out there! Excited to do business with you again.

January 30, 2017
Unprompted review
StandUpPouches.net logo

Reply from StandUpPouches.net

Sara, we're so glad you're happy with your purchase! We are very excited as well.

Rated 5 out of 5 stars

lovely pouches

i love your pouches. i am glad i pick this company. I fill these pouches with roasted peanuts and some other Indian snacks and sell it to wedding people for favors. I had few peoples visited me last week and they show that on counter and i got some orders from them. i will be ordering them all the time.

Thank You

Hansa

January 29, 2017
Unprompted review
StandUpPouches.net logo

Reply from StandUpPouches.net

That is great news, Hansa! We look forward to your continued business.

Rated 4 out of 5 stars

Fast delivery

Fast and easy process and product.

January 27, 2017
Unprompted review
StandUpPouches.net logo

Reply from StandUpPouches.net

We're glad you're happy with our fast service, Nohn!

Rated 1 out of 5 stars

you have your product name printed on my pouch

you have your product name printed on my pouch
I'm supposed to advertise for my product not for your website

January 27, 2017
Unprompted review
StandUpPouches.net logo

Reply from StandUpPouches.net

Hello Mokhtar,

That is because you purchased our printed bottom pouches. We thoroughly describe this in the description of the bag you are purchasing: https://store.standuppouches.net/stand-up-pouches-printed-bottom-5-x-8-x-3-silver/

If you'd like, you are welcome to return the item and purchase a case of our unprinted 5 x 8 x 3 all silver foil, here: https://store.standuppouches.net/stand-up-pouches-5-x-8-x-3-all-silver-foil-1-000-case/

Thanks, and have a great day!

Rated 5 out of 5 stars

Quick turnaround, excellent quality.

My client is extremely satisfied with both custom-printed pouches and off-the-shelf foil bags. Delivery was quick and the custom print job was of superb quality!

January 26, 2017
Unprompted review
StandUpPouches.net logo

Reply from StandUpPouches.net

We are so glad you're happy with our pouches, both custom print and off-the-shelf! We look forward to our continued partnership.

Rated 5 out of 5 stars

Good product

Excellent follow up and customer service. Will be placing an order soon.

January 26, 2017
Unprompted review
StandUpPouches.net logo

Reply from StandUpPouches.net

Excited to earn your business!

Rated 1 out of 5 stars

Never received requested samples

Well, I requested samples and never received them, so I can't speak to the quality of the product, but it is pretty terrible customer service.

1/27/17 Update
Shannon reached out on 1/26 about my samples within hours of me writing this review, stating they have been shipped on 12/20 and did they have my address right. (No proof of shipment provided). Address is correct, but despite their claim that the sent samples, samples were never received. Also, I never received an order fulfillment notification the first time.

We will see if they follow through this time, but unfortunately this sort have start has me questioning whether I can trust them with my business.

January 26, 2017
Unprompted review
StandUpPouches.net logo

Reply from StandUpPouches.net

Hello,

We checked our records and see we sent samples 12/20/16. We will be in touch to verify your shipping address.

Thanks!

Rated 5 out of 5 stars

StandUp Zip Bags

Marilyn was very helpful, answered every single question I had and was very prompt. They gave me a selection of samples which was a huge help on deciding as quickly as possible. Good quality bags and excellent service!

January 26, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent

This product keeps our product fresh for our customers!

January 17, 2017
Unprompted review
StandUpPouches.net logo

Reply from StandUpPouches.net

That is great to hear, Christine!

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