The process of buying and installing the Stannah Stairlift was pleasant and effortless. I was contacted very quickly after I made an inital inquiry, was able to set up a date a fair amount in the fut... See more
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Review summary
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Joe Walters was our go-to person, and he was a ten in our books! He was not only well versed and knowledgeable about the product, but helpful in guiding us in just what was the best option for our nee... See more
From start to finish the project went very well. Paul, the sales rep was very knowledgeable, detailed and honest. Greg, the technician who installed the chairlift was very professional and paid atte... See more
Your sales associate, Paul was very knowledgeable & professional about the Stannah company. He answered all our questions about the chair-lift system & was very helpful. The installer, Carl was also... See more
Company details
Written by the company
Stannah Stairlifts is a trusted name in home accessibility, providing high-quality stairlift solutions that help people stay safe, independent, and comfortable in the homes they love. As part of a global, family-owned company with over 150 years of engineering experience, Stannah recently celebrated 50 years in stairlift manufacturing—a milestone that reflects its deep commitment to innovation and reliability. To date, Stannah has produced over 1 million stairlifts worldwide. Operating in the U.S. for over two decades, Stannah offers a full range of stairlifts for straight, curved, and outdoor staircases, all designed with comfort, safety, and usability in mind. Customers can choose from new, rental, or reconditioned models, along with financing options to fit a variety of budgets. Every stairlift is installed by trained professionals and backed by local service and support. With regional offices and a strong network of certified dealers, Stannah provides personalized, local service across the country. The company has earned widespread recognition, including thousands of positive reviews on Trustpilot and the Consumer Affairs Buyer’s Choice Award for customer service. By combining decades of experience with a customer-first approach, Stannah Stairlifts continues to be a leading choice for families seeking reliable stairlift solutions in North America.
Helping you stay in the home you love
Written by the company
- Achieve total independence at home with Stannah
- With craftsmanship backed by generations of experience, 1 million happy stairlift owners worldwide, and award winning customer service, Stannah is a name you can trust to maintain freedom and independence at home.
7-day Money Back Guarantee
Your satisfaction is guaranteed. Up to 100% money back guarantee within seven days of installation.
Within seven days of installation, if you are not completely satisfied with your stairlift, we will arrange to remove
it and, depending on the model, you may receive up to 100% refund of your payment.
Contact info
4.8
Excellent
1K reviews
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Such a relief to have help climbing…
Such a relief to have help climbing stars. We both use it. Great to move laundry!
February 24, 2026
Superb Stannah Stairlift Solution
Excellent team from sales to installation.
The set up is perfect. We are very happy.
February 20, 2026
Everyone at the company is kind
Everyone at the company is kind, friendly and professional.
February 20, 2026
On time and pleasant to work with
On time and pleasant to work with. Both Jamie and Jeff made my installation go smoothly. Love the freedom of being able to move between the floors of my home.
February 19, 2026
It was nice that we had a knowledgeable…
It was nice that we had a knowledgeable rep to sit and explain the features. Did not rush the process. The installer very polite, clean and organized. Kept the area picked up.
February 19, 2026
The installer did a very professional…
The installer did a very professional job and very quick. When finished he discribed how to use and store and the mantinence . My wife and I are very pleased.
February 10, 2026
We have been very pleased with our…
We have been very pleased with our experience with Stannah, from their first visit to the install. Kind and professional service
February 17, 2026
I was in retail customer service for…
I was in retail customer service for over 37 years James your installer was outstanding he knows his product and how to communicate with the customer
We are very happy with the installation
February 12, 2026
Great Experience Overall
Salesperson was down to earth, not pushy, answered all our questions clearly. Installer, Jacob, was awesome! Friendly, great work ethic, a pleasure to have when someone is working in your home. The starlight itself is wonderful for my Dad, even helps get heavy groceries up the stairs lol.
February 10, 2026
prompt and courteous representatives
prompt and courteous representatives. detailed assessment of our needs and recommendations based on that. expert installation and instructions for use.
January 29, 2026
Quality of product
Quality of product, especially when compared to others; professionalism of staff; delivery/Installation when promised
February 9, 2026
The installer!
February 6, 2026
The gentlemen were professional and did…
The gentlemen were professional and did an excellent job
February 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
the chair is not suitable for tall people
They should have a larger chair for tall people. I am unable to get into the chair myself
December 8, 2025
Reply from Stannah Stairlifts USA
We appreciate you taking the time to share your experience. We're sorry the chair size did not meet your needs and that it was difficult to use. We have sent this over to our customer service team and they should be reaching out soon. In the meantime if you would like to speak to our team that can be reached at 1-888-680-4073.
Sincerely,
The Stannah Team
Nice chair!
The chair itself functions fine, however, there was a communication problem and after week it is still not hooked up properly.
February 5, 2026
Reply from Stannah Stairlifts USA
We appreciate your feedback. We regret to hear that the chair isn't properly set up. We have sent this over to the customer service team and someone should be reaching out. In the meantime if you would like to speak to our team that can be reached at 1-888-680-4073.
Sincerely,
The Stannah Team
Professional attitude and installation.
Your service person arrived on time and worked until the job was done. He took time to be sure to explain how the stairlift worked. He was scheduled as part of a two person crew and when the other tech failed to show chose to do the installation himself rather than cancel and reschedule. I appreciated that.
February 3, 2026
The sales person was very knowledgeable…
The sales person was very knowledgeable and upfront about the costs. The installers were on time, finished within their estimated time period and protected and cleaned up the areas of the home they were working in. They also provided a quick review of operating instructions that wer very easy to understand.
The stairlift is very easy to use and has been functioning very well in the time we have had it- about one month.
January 23, 2026
Installation was fast and efficient
Installation was fast and efficient. Jeff was very patient in explaining how the product works. We have been pleased with how easy it is to operate.
February 2, 2026
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