The product was really good but the returns are not great. I phoned to get a returns label etc and they don't provide one and it seems like a difficult process to return and in the end not worth retur... See more
Company replied
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Great range, prices reasonable. Having bought Stanno football socks over the last 7yrs I have noticed the quality of the knitted material has dropped a degree or two. A weakness round the heal area we... See more
£10 delivery, got my son's grassroots kit in but sizes are bigger than anticipated. Stanno used to undersize but these seem to be very oversized. Doesn't seem like a here is an option for a swift retu... See more
Company replied
My son wanted a coaching coat, as he is a PE teacher and is outside in the cold a lot, his last coat was tatty and old, so I found Stanno, it was a lot more expensive than is last coat, but I feel it... See more
Company details
Information provided by various external sources
Stanno is a dedicated all-round sports brand with a focus on team sports. On Stanno.com we offer a wide range of high-quality sportswear, both for teams and individual sports, as well as all sorts of sports accessories. With its two key pillars, ‘Product is king’ and ‘Sport is our passion’, Stanno quickly gathered fame within the (team) sports sector.
Contact info
17 Mallard Way, DE24 8GX, Derby, United Kingdom
- support.uk@stanno.com
- stanno.com/uk
3.6
Average
119 reviews
Replied to 57% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Stanno.com
Dear Customer,
Thank you for your great review! We are happy to read that you are satisfied with the quality of our products and our pricing. That is exactly what we aim for: reliable sportswear at a fair price.
Hopefully we see you again soon and enjoy your sports!
Kind regards,
Niels – team Stanno UK
Reply from Stanno.com
Dear Customer,
Thank you for your review.
We are sorry to read that your order has not arrived yet. We understand that this is frustrating, especially when you are waiting for your products.
We are contacting you directly to look into this and resolve the issue as quickly as possible. We want to make sure you receive your order or find a suitable solution right away.
We hope to resolve this for you quickly!
Kind regards,
Niels – team Stanno UK
The product was really good but the…
The product was really good but the returns are not great. I phoned to get a returns label etc and they don't provide one and it seems like a difficult process to return and in the end not worth returning as it was only one pair of shorts that didn't fit. Bit disappointing as everything else was good.
January 27, 2026
Reply from Stanno.com
Dear Heather,
Thank you for your review and for sharing your experience.
Great to hear that you are happy with the product itself. At the same time, we understand your disappointment about the returns process.
As noted in our terms and conditions for Stanno UK, customers are responsible for returning items and the associated costs. We understand this can feel disappointing when an item does not fit quite right.
Your feedback is important to us. We take this seriously and share it with the relevant teams to improve our service and communication.
We hope to welcome you again soon.
Kind regards,
Niels – team Stanno UK
Reply from Stanno.com
Dear Luke,
Thank you for your purchase and your kind review! Great to hear that you’re happy with both our products and our service.
We hope to welcome you back to our webshop again soon.
Kind regards,
Rick – team Stanno UK
I ordered a pair of goalie gloves on…
I ordered a pair of goalie gloves on line. These were for my grandson. They never turned up so contacted yourselves, the response being that there was an issue with the ordering and the gloves were actually out of stock.
I was offered a pair of gloves a full size smaller than requested or a refund which I am still waiting for. The customer service dealing with this was below standard and no real apology was forthcoming.
Nick Silk
October 1, 2025
Reply from Stanno.com
Dear Nick,
Thank you for sharing your feedback. We’re very sorry that the gloves you ordered were out of stock and that your experience with our service didn’t meet expectations. That’s not the level of service we aim to provide.
We understand your disappointment about the situation and appreciate your patience. I hope you’ve received your refund by now.
Thank you for your honesty, we hope you’ll give us another chance in the future to offer you the smooth and reliable service you deserve.
Kind regards,
Rick - team Stanno UK
I'm still waiting for my order
I'm still waiting for my order. It's been a week and I got told there had been a delay.
September 28, 2025
Reply from Stanno.com
Dear JD Odeyale,
Thank you for your message and for your patience. We understand it’s frustrating that your order has been delayed. According to our information, your parcel is currently with UPS in the UK. You should have received a track & trace link to follow the delivery status.
We hope your order will arrive soon. If you have any further questions, please don’t hesitate to contact our customer service team.
Kind regards,
Rick – team Stanno UK
Ordered GK gloves and paid £10 p&p
Ordered GK gloves and paid £10 p&p. 2 weeks later they still haven't been sent, blaming UPS. No refund or discount provided. Don't order with Stanno!!
September 4, 2025
Unprompted review
Reply from Stanno.com
Dear DG Hodges,
Thank you for sharing your feedback. We are very sorry to hear about your disappointing experience and fully understand your frustration.
Unfortunately, due to unforeseen issues with UPS, all UK shipments from August 21st were delayed. This affected not only your order but several others as well. The parcels have now been released and are on their way. We kept our customers informed during this process, and we also offered you the option of a refund. Since you preferred to wait for your order, we are closely monitoring your shipment to ensure it reaches you as soon as possible.
We truly regret the inconvenience this situation has caused and appreciate your patience and understanding. We will continue to follow up until your package is safely delivered.
Best regards,
Rick – team Stanno UK
Good items arrived promptly
Good items arrived promptly. No fuss. Would highly reccomend.
August 28, 2025
Reply from Stanno.com
Dear Darren,
Thank you for your positive review and the 5-star rating. We’re happy to hear that your order arrived promptly and without any issues. We truly appreciate your recommendation, it means a lot to us!
We hope you enjoy your purchase and we’d love to welcome you back to our webshop again soon.
Best regards,
Rick - team Stanno UK
£10 delivery
£10 delivery, got my son's grassroots kit in but sizes are bigger than anticipated. Stanno used to undersize but these seem to be very oversized. Doesn't seem like a here is an option for a swift return and exchange for more suitable sizes so will have to make do. Appreciate these come from Holland but there must be an easier way.
August 26, 2025
Reply from Stanno.com
Dear Walid,
Thank you for your honest review and for sharing your experience with us. We’re glad to hear that your son’s grassroots kit arrived safely, though we’re sorry to learn that the sizing didn’t meet expectations. We understand how inconvenient that can be.
You also mentioned the delivery costs. Unfortunately, these are indeed higher due to the import and shipping fees involved in sending products from the Netherlands to the UK. We always strive to keep these costs as fair and transparent as possible, and we truly appreciate your understanding.
You noted that “there must be an easier way” when ordering from Holland. Could you tell us a bit more about what you mean by that? This would help us better understand your experience and hopefully improve this in the future.
Thank you again for your feedback. We hope your son enjoys wearing his grassroots kit, and we look forward to welcoming you back to our webshop in the future.
Best regards,
Rick - team Stanno UK
Very good customer service
Very good customer service
Delivered within 4 full working days when every other supplier struggling for stock
Bit over priced but I was desperate
August 4, 2025
Reply from Stanno.com
Dear M Wilkinson,
Thank you for your honest review and the 4-star rating. We really appreciate your kind words about our customer service, and we’re glad to hear your order arrived promptly.
We’re sorry to hear that you found the product a bit overpriced. Unfortunately, the higher costs are partly due to import fees when shipping from the Netherlands to the UK. We always strive to keep our prices as fair and transparent as possible, and we truly value your understanding.
It’s great to see that you’re happy overall with your purchase, and we hope to welcome you back to our webshop in the future.
Best regards,
Rick
Team Stanno UK
Discrimination against people from…
Discrimination against people from Northern Ireland. We are a part of the UK, not Ireland.
July 31, 2025
Repeat purchase
I searched for these Stanno gloves as I have had them before and they had lasted well. So ordered a new pair, they were heavily discounted and arrived promptly. Very pleased.
July 26, 2025
Reply from Stanno.com
Dear Clive,
Thank you for your positive review and the 5-star rating. Great to hear that you’ve had such a good experience with our Stanno gloves before and that your new pair arrived promptly. We’re glad the discount made it even better!
We wish you lots of enjoyment with your new gloves and look forward to welcoming you back to our webshop in the future.
Best regards,
Rick - team Stanno UK
Over a month and still not received the…
Over a month and still not received the order it says been stuck in a warehouse in Dartford. Going to give it another week and will then insist on a refund
July 13, 2025
Very good quality items and easy order…
Very good quality items and easy order process .
July 8, 2025
Very good products all personalised.
Very good products all personalised.
I will use again!
June 9, 2025
Best range
Great range, prices reasonable. Having bought Stanno football socks over the last 7yrs I have noticed the quality of the knitted material has dropped a degree or two. A weakness round the heal area wears out somewhat sooner than the original product. A great shame as original quality was very high with its reinforced susceptible wear areas.
May 25, 2025
Definitely use them again better than…
Definitely use them again better than competitors.. especially THG
Great quality and service
Ordered the keeper pants for son and
The Ultras for myself as being goal keeper coach still gets in between sticks
May 14, 2025
Unprompted review
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