The office was understaffed (not the people who were working's fault), but having the salesperson do the diagnostic exam was less than desirable. I also paid an extra $60 for an appointment with an ac... See more
Company replied
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The office was understaffed (not the people who were working's fault), but having the salesperson do the diagnostic exam was less than desirable. I also paid an extra $60 for an appointment with an ac... See more
Company replied
Five stars goes to the staff at the Atrisco location. This location’s staff Maria, Ashley, the eye technicians, are the most professional and polite staff I have seen. These amazing women do their j... See more
While my experience didn’t start perfectly, the way this company resolved the issue completely turned it around. Their team was attentive, respectful, and committed to making things right. It’s clear... See more
All the staff there were so helpful and understanding! As many times i asked for my glasses to be fixed they were really patient doing their job even though i had to exchange the model at the end. Eve... See more
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
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4208 Central Ave SW, Suite D, 87105, Albuquerque, NM, United States

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The office was understaffed (not the people who were working's fault), but having the salesperson do the diagnostic exam was less than desirable. I also paid an extra $60 for an appointment with an actual doctor that has not been set. So, out of money, my eye issue has not been addressed but someone who sales frames took a look at it.

Reply from Stanton Optical - Albuquerque (Atrisco)

Reply from Stanton Optical - Albuquerque (Atrisco)
Very nice staff, very clean environment, but my prescription is wrong. I will be returning the glasses I purchased as they don’t help me see far at all.

Reply from Stanton Optical - Albuquerque (Atrisco)
Customer service Excellent the ladies at the location I purchased my glasses were all professional during my visit wait was perfect timing second time purchased glasses Thank You! I would recommend my family and friends to this location.

Reply from Stanton Optical - Albuquerque (Atrisco)

Reply from Stanton Optical - Albuquerque (Atrisco)
Everything is great at this location . Even the waiting time they ensure i was ok. They care for cuatomers. Ana is always good take care of all the details and question i maybe have. Well all the employees

Reply from Stanton Optical - Albuquerque (Atrisco)

Reply from Stanton Optical - Albuquerque (Atrisco)
The staff was amazing and super friendly and were very helpful.

Reply from Stanton Optical - Albuquerque (Atrisco)
My glasses are not correct. They make me dizzy never even wear them. I just keep wearing my old glasses
Its been some time.. probably a few months. Was just so stressed out that I could not deal with it at the time.

Reply from Stanton Optical - Albuquerque (Atrisco)
My Glasses can't be found ! They were supposed to be deliverd within 4 days its now 12 days!

Reply from Stanton Optical - Albuquerque (Atrisco)
Very impersonal. Staff not friendly. Felt like a number. Doctor never talked to me about my preferences. Just filled my prescription without talking to me. Never even saw him/her.

Reply from Stanton Optical - Albuquerque (Atrisco)
When I called and made the appointment I was told 79.99 and glasses the same day. 79.99 buy one get one free special. There was none of that. I paid 270.00 for a single pair and didn’t get them for two weeks

Reply from Stanton Optical - Albuquerque (Atrisco)

Reply from Stanton Optical - Albuquerque (Atrisco)

Reply from Stanton Optical - Albuquerque (Atrisco)
Anai was super helpful super welcoming inn helped me find the perfect frames for me and just did an amazing job explaining the sizes of the frames I got do to the frames I bought are tight but Anai lead me to the right direction with the perfect frames to fit my face !👍🏽🙏🏽
I wasn't seen until almost 2 hours after set appointment. They said they "double booked" me. Contacts are almost double the price anywhere else.

Reply from Stanton Optical - Albuquerque (Atrisco)
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