Stanton Optical - Charlotte (Woodlawn) Reviews 

Well I received my glasses after I lost my original pair with transition lenses. They are not getting dark when I go outside in the sunshine like my original pair and I did order the same as the first pair. Really disappointed.

5/29/2026 I ordered BOGO. Sales Manager, Alisha was very helpful & friendly in helping me select my frames.
Antoinette assisted with the check out process. On this day Antoinette was very friendly and provided excellent customer service.

I picked up my glasses, I think it was 6/9/2026. On 6/10/2026 I noticed one pair of frames did not sit right on my face. Thinking it was a loose screw, but the frame was popping in and out of place.
6/12/2026 I returned to the location to have the defected frames looked at.
Antoinette provided service, at first thinking it was a loose screw as well, but that did not fix the issue. They offered to replace the frames, I said sure, thinking I would receive NEW frames. They, however, went to the display wall and was going to swap out the defected frames with display/used frames. I communicated very calmly that I did not want used frames. Antoinette’s demeanor changed immediately, very rudely put their hands together and started speaking to me in a very condescending manner. “ma’am this is a courtesy, what exactly do you want to happen”. I communicated that I paid for new frames, that I want new frames to replace the defected ones. They became extremely standoffish saying again this is just a courtesy and they could disinfect the display frames, not send out for new frames and quickly handed me off to Alisha.
Alisha remembered me from my prior visit, understood that I had only just picked up the new frames, indicated that one of the spring loads was defected & that would only happen after lengthy wear and proceeded to process the replacement order.
Good customer service doesn’t end when a sale is complete. I should not have been treated in that manner.
At the end of the day, even with BOGO I paid +$300 for each pair of glasses. I paid for NEW glasses. Display/used frames are never a substitute when paying +$300 (retail +$500 for one pair of glasses).
I want to make note that Alisha was always very professional and friendly.
Antoinette's behavior was not only unkind, but the main reason why people would rather buy frames online as opposed to going into a location and be subject to that type of customer service.

I was a easy was to have a good experience on the app

Excellent service. Nettie was very accurate in know her job

Everything about this spot is fire🔥

Customer service is OUTSTANDING....I've never felt more seen or appreciated!!!

Friendly service and great prices

Alisha from the store where I went was friendly and very helpful and she made it a fun satisfying experience! 5 stars!

Don’t make sure glasses fit. Don’t notify you glasses arrive. Just tell you your wrong and move on

They are very accommodating. Professional as well

A notice read that the glasses were ready for pickup. Unfortunatley, only one pair of two was found 3/31.
They promise to call when the other is located. This customer is not a happy camper.

She very helpful. She took her time to make sure that I was happy with what I picked.

The techs (Kiara and Deja ) at SO-Charlotte, was able to schedule an appointment at the last minute and I was able to order a six month supply of contacts before my HSA funds expired. Thank you!

Arrived at store after 5pm on a Monday and was able to get a walk-in appointment for the eye exam then had no difficulties finding 2 pairs of frames in my price point. The measurements and ordering was quick and the sales associate used a promotion code to the purchase for a nice discount. Picking up the order was fast and overall the experience was first rate

The staff was very helpful in helping me to make the right choice of frame and lenses. Only thing I did not like, was not being alerted that my order was ready ahead of schedule.

I’m very dissatisfied with Stanton Optical so far. The first pair of glasses I received was out of focus. Deven ordered me a replacement and gave me a tracking number.But the tracking number info only shows that the label was printed- the glasses haven’t actually been shipped. I called about it and another assistant, Alesha said, “ she would look into it.” but that was the last I heard from them. It’s been over a month since I got my eyes examined for a new pair of glasses and I still waiting to see if the adjustments you’ve made in the glasses will work.

I absolutely love my glasses and all the help

Very good customer service.

The entire staff was amazing! The team worked together and assisted us through our appointment seamlessly. The manager Crystal was very knowledgeable and assistive to her team and gave them insight on exactly what I was inquiring about. Liz was professional and becoming comfortable in her new role and Alicia provided the best service during my exam