Great customer service and the staff was very helpful and polite and being honest with me about my eye condition instead of just trying to sell me some glasses my wife and myself was very impressed. K... See more
Company replied
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Great customer service and the staff was very helpful and polite and being honest with me about my eye condition instead of just trying to sell me some glasses my wife and myself was very impressed. K... See more
Company replied
Stanton Optical in DeSoto off I-35 was a professional, seamless experience! The receptionist saved me time by confirming my current prescription worked. The manager was incredibly kind, fast-tracked... See more
The system went down several times. I prefer a doctor in person instead of virtual doctor. My eye glasses prescription was wrong. And took them back still waiting on my refund.
Company replied
They are very professional, polite, and caring. I had glasses made from a competitor and they confirmed the same problem I had been having , got me a new pair of glasses and I see so much better now.... See more
Company replied
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
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1309 E Pleasant Run Rd, 75115, Desoto, TX, United States

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The system went down several times. I prefer a doctor in person instead of virtual doctor. My eye glasses prescription was wrong. And took them back still waiting on my refund.

Reply from Stanton Optical - DeSoto
I went to the desoto Texas one and the service is amazing ❤️the assistant manager is the best person in the world, I have no doubt that I will return all the way to desoto from Fort Worth Texas just for the type of service I receive there thank you guys nice job 👍

Reply from Stanton Optical - DeSoto
Great customer service and the staff was very helpful and polite and being honest with me about my eye condition instead of just trying to sell me some glasses my wife and myself was very impressed. Keep up the good work.

Reply from Stanton Optical - DeSoto

Reply from Stanton Optical - DeSoto
So far I’ve had to go to this location 5 times to get two pairs of glasses prescription right, and still only received 1 pair. The team working there are really friendly and helpful but seem to be very unorganized and lack of communication with each other.
Also for the quality of the frames are very overpriced. The prices of frames online are priced less than in store.

Reply from Stanton Optical - DeSoto
When I walked in that they were very polite greeted me with a great face happy and the lady that did the eye exam was pretty awesome she set me up made me feel really comfortable and then when my glasses came in the guy that he gave it to me but sure they said make sure I was comfortable in them before I left the store and that made me feel very good
I called before I went up there to confirm If they accepted my VA healthcare. They told me yes on the phone but when I got there, they told me it would only be a discount. They are very pushy with buying frames, if you don’t buy one there then you’ll have to pay $130+ for just the eye exam. I just wish they were up front with me about pricing and coverage.

Reply from Stanton Optical - DeSoto
Friendly staff offered excellent customer service and knowledge during my visit.
I pade full price for prescription and did not get it, me nor my kids will I be back, yall don't honor yall customers. I was spending around a thousand dollars a year there, I will take my money somewhere else. It's not even about the four hundred I spent for nothing, it's the lack of care for the customers, I notice this start from the top down.

Reply from Stanton Optical - DeSoto
Customer service was great, from the exam to picking up glasses.
Customer Service was rude, not good. Facility was not clean. Carpet on floors need cleaning and repairs.
They didn't do my classes right, They didn't put the reading prescription in my glasses.I'll leave the bifocal steps.That's what it will be called
Hector made my entire experience smooth, comfortable, and genuinely enjoyable.
The patience that your staff portrays when working with youth customers' is greatly appreciated.
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