Everyone was super friendly and helpful. 4 stars instead of five because it's taking so long to receive the other half of my order. But even so I'll be back!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Everyone was super friendly and helpful. 4 stars instead of five because it's taking so long to receive the other half of my order. But even so I'll be back!
Company replied
The guys running the store were very professional and kind. Anywhere else I've been for an eye exam and to pick out frames, I was rushed and people were rude. But here, was definitely the opposite. I... See more
Staff was very kind and very efficient. I couldn't have asked for a better experience from Brittney and Chase. They went out of their way to make my daughter feel comfortable. They were knowledgeabl... See more
Company replied
The woman that worked there Britney was so helpful and friendly. She made it such a pleasant experience. I highly recommend her to anyone. The price was also great and the main reason i went here.
Company replied
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
Written by the company
2637 E Stone Dr, Suite A, 37660, Kingsport, TN, United States

Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly staff and was very happy with the quality of my glasses

Reply from Stanton Optical - Kingsport
Everyone was super friendly and helpful. 4 stars instead of five because it's taking so long to receive the other half of my order. But even so I'll be back!

Reply from Stanton Optical - Kingsport
Definitely recommend ! Customer service is the Best. Great prices, and great selection of frames .

Reply from Stanton Optical - Kingsport
The guys working there are great. Awesome customer service! Will definitely will be back.

Reply from Stanton Optical - Kingsport
Friendly and knowledgeable staff. Quick and accurate service and turn around time.

Reply from Stanton Optical - Kingsport
The woman that worked there Britney was so helpful and friendly. She made it such a pleasant experience. I highly recommend her to anyone. The price was also great and the main reason i went here.

Reply from Stanton Optical - Kingsport
The customer service always makes you feel welcome never makes you feel silly for asking simple questions and makes you feel like you're welcome wanted and they bend over backwards to please you with your glasses and not only that the glasses are better than any I have ever gotten anywhere else.

Reply from Stanton Optical - Kingsport
Stanton optical in Kingsport is excellent. The staff is so nice and great prices!! Our family won't go anywhere else!!

Reply from Stanton Optical - Kingsport

Reply from Stanton Optical - Kingsport
Great service! Glasses came in quickly. The staff at the Kingsport, TN store could not be more helpful. A great experience

Reply from Stanton Optical - Kingsport
Staff was very kind and very efficient.
I couldn't have asked for a better experience from Brittney and Chase.
They went out of their way to make my daughter feel comfortable. They were knowledgeable and finished as quickly as possible. I will be recommending them to everyone.

Reply from Stanton Optical - Kingsport

Reply from Stanton Optical - Kingsport

Reply from Stanton Optical - Kingsport
Went in for 2 pair for $79 and added a pair of safety glasses. I added transition on one pair of glasses and the safety glasses. The first quote was $790 !! So I took off the transition and it only went down $150. They charge $199 for transition. Long story short i still paid $490 for 2 pair @ $79 and a pair of safety glasses. So if you add $199 transition and you take it off it only takes off $150.???? What kind of math is that?

Reply from Stanton Optical - Kingsport
The guys running the store were very professional and kind. Anywhere else I've been for an eye exam and to pick out frames, I was rushed and people were rude. But here, was definitely the opposite. I'd recommend Stanton Optical to anyone needing great glasses at fantastic prices and they most likely get your glasses ready for you in store in 30 minutes! Thank you guys again!
Personal eye exam - it helps so much having a person to talk to. The staff that helps with the selection of my frames - input helps a lot. And the prices are excellent.
Price was to high especially for the quality of the frames. Have had mine for a week and already loose on the parts. Staff was amazing.
My experience has been great! Everyone did everything they could to make sure I received excellent service!
The staff is super friendly and the whole experience went by very quickly!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.