I must say that Brooklyn at the Lexington office and Dr. Waldrop at the Harbison office have earned you this 5-star rating. There were some slip-ups as a result of my initial virtual visit in December... See more
Company replied
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I must say that Brooklyn at the Lexington office and Dr. Waldrop at the Harbison office have earned you this 5-star rating. There were some slip-ups as a result of my initial virtual visit in December... See more
Company replied
It was one of the smoothest eye appointments ive ever had. It was same day and The doctor even did my exam virtually, which was pretty cool. And everyone was extremely nice, i 100% recommend
Everyone was kind, helpful and very professional. Every question was answered thoroughly. Couldn’t have asked for better service.
I didn't like the fact that a doctor was NOT in the office. All providers are virtual and I felt that took away the personal connections. I also didn't like the fact that the DMV report had to be emai... See more
Company replied
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
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5580 Sunset Blvd, Suite C-1, 29072, Lexington, SC, United States

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Terrible customer service. I was yelled at by an employee when I was trying to ask questions. Charged 30% tax. Massive scam! We will never recommend or come back to this horrible business.
I didn't like the fact that a doctor was NOT in the office. All providers are virtual and I felt that took away the personal connections. I also didn't like the fact that the DMV report had to be emailed to me 5-7 business days later! By the way, I never received the email for it. Instead, the day I went to pick up my sons glasses they wrote the reference number on a sticky note instead of printing it out for me.

Reply from Stanton Optical - Lexington
Staff were all very kind and helpful! I didn’t know much about glasses but they were very knowledgeable and helped me pick a pair.
Everyone was kind, helpful and very professional. Every question was answered thoroughly. Couldn’t have asked for better service.
Customer service on the initial visit was great, 5 stars. The next two times I came in to try to pick up my prescription I was met with hostility and attitude. This does not apply to all employees but just one in particular.
They know what they are doing, they are fast, and they are nice.
The team was pleasant helpful and knowledgeable. They were able to get me in next day and quickly supply me with my contacts.
It was one of the smoothest eye appointments ive ever had. It was same day and The doctor even did my exam virtually, which was pretty cool. And everyone was extremely nice, i 100% recommend
I was not expecting to do exam over a tv need to let customers know. But doctor and lady doing office exam were very nice. Very pleased with glasses
The whole process was amazing! Leighann and Brooke were very knowledgeable and professional.
The exam was okay. However, when I went to pick up the 2 pair of glasses, the clerk was not focused on me. The clerk while assisting me was talking to whoever asked a question. One pair of glasses was tight. When the clerk went to fix them, the clerk was moving my glasses in the machine without looking while having an eye to eye conversation with a customer that just walked in. Now the glasses are concave and unwearable. Horrible experience to say the least.

Reply from Stanton Optical - Lexington
I was talking to my husband and the manager decided to comment on our conversation

Reply from Stanton Optical - Lexington
Staff pulled the wrong insurance and would not make corrections. They did not tell us until after the eye exam (if you would even call it that) Ended up having to pay for the whole thing when insurance would have covered all but $10.00. Not a good experience. Do not recommend this place, definitely not with insurance.

Reply from Stanton Optical - Lexington
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