Stanton Optical - Orange City Reviews 33

Yes the ppl are very nice and caring

Great service and they got us right in as a walk-in. The staff was helpful.

Clear pricing. Prompt delivery of service.

Both of the people that helped my sister and I were amazing. The girl that helped sort through the insurance has amazing customer service skills. The gentleman that took us to the back to do the exam was great as well. They both explained every step with detail and had a very welcoming attitude. The eye dr's were very kind and helpful. It was my first time doing a hybrid exam so that was a bit strange to me but it went well.

Everyone was so nice and knowledgeable

Oh my goodness...I absolutely love ❤️ this place! They are super compassionate, excellent customer service representatives and always have a great attitude!! I felt like I was right at home as soon as I walked in the door! I have disorders that cause me to be anxious periodically BUT I'm happy to say that your employees accommodation in my experience was fantastic 👌! Thank you so much, Stanton Optical for all you do fore and my vision ❤️

There is a strong disconnect between Scheduling and the actual office staff. When I called Scheduling, I made it know what my insurance was. I was told that insurance wasn’t accepted. I was given the prices that I agreed upon and then came for the appointment. At the appointment, I was told that oh no, we can use that insurance. However, that information was not relayed to the front desk from the back office staff and we had to keep revisiting this over and over again with one of the staff members saying “we are not Customer Service,” stating there are often miscommunication by the Customer Service team. My contact lens prescription was incorrect again due to information not being correctly passed on from one person to the other person. It was corrected however, the person I was working with tried to tell me that the lenses I was looking for were not made by Acuvue, someone else working there overheard and told her she just needed to look on the bottom shelf. Also, I don’t know if it’s because the examination is a virtual, but it was not a small exam at all. There is one part of the exam where it flips back-and-forth to find out what visual is clearer. That went on probably about seven times as long as any eye exam I’ve ever had in my life, with us having to take a break to “rest” my eyes. Also, at the end the doctor did not explain to me any changes being made to my prescription and the person helping me order my glasses did not really know how to answer my questions. I tried to choose from the best quality frames available at the store. However, after wearing them for three weeks they are in fact cheaply made. The lenses are popping out during cleaning. They’re starting to warp a little bit. It’s just really a lot less than what I expected.

The staff were very nice. However, I went in with the expectation that I would see an actual doctor. I was surprised that everything was virtual and very impersonal. I was not impressed with the selection of glasses and prefer to go somewhere else in the future.

Fast, easy, and great prices!

the prescription is very accurate, my eyes feel comfortable. service was very professional. it was an easy and enjoyable experience.

5-year customer purchased 10 pair of glasses two pair per year all rimless .the pair I just received warranty replacement. right hand frame was never securely attached to the lens .they left it loose . when I picked up the glasses the tech made the comment he wouldn't use those because they were so flimsy, they were flimsy because the arm was never securely attached to the lens .quality control should be at the forefront of the manufacturing process of Stanton optical ,obviously they do not have a quality control program. $500 for glasses I should not have to check them .always check the distance in between your frame and your lens to make sure Stanton optical properly assembled them

Everyone there was nice and professional and I got a new pair of glasses the same day as the eye exam.

My girlfriend and I came in to get contact prescription and glasses for my girlfriend but she had to return her glasses and different glasses but we haven't received them yet and my contacts or not clearer than my last pair. Harder to read.

Staff was very professional, nice, and helpful!

Patient and very helpful

We were able to make an appointment the day of. The special of two glasses and exam for $79 was affordable. The perfect glasses were available. Everyone was kind and professional. It was a 20/20 visit!

Everybody was really nice