Stanton Optical - Tucson (Williams Centre) Reviews 

56
TrustScore 3.5 out of 5

3.5

5480 E Broadway Blvd, #190, 85711 Tucson, AZ, US


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Rated 5 out of 5 stars

I was a little apprehensive when I realized it was a virtual exam, but after dealing with Marco and his staff I was very comfortable. I bought 2 new pairs of glasses n had new lense put in my pool gla... See more

Company replied

Rated 4 out of 5 stars

Still getting used to my glasses...bifocals are great, distance foggy. Staff friendly but needed help from his "boss". Will probably use Stanton next year

Company replied

Rated 5 out of 5 stars

Always have a good experience when I go to my appointments or walk in to get something taken care of . Marcos is very educated and always willing to address my concerns or any questions I have . Thank... See more

Company replied

Rated 4 out of 5 stars

The exam and ordering process was very nice. The attendants were friendly and the examiner was patient. However, the people who were available when we went to pick up our glasses and contacts were no... See more


Company details

  1. Optometrist
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Glasses Store
  5. Optician

Written by the company

Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.

Affordable Eye Care for Everyone

Written by the company

Quality Vision Care That Fits Your Budget
At Stanton Optical, we believe cost should never stand between you and they eye care you need. We offer affordable eye exams, prescriptions eyeglasses, and contact lenses.
Same-Day Glasses, Made Onsite
Every Stanton Optical location features an onsite lens-finishing lab, which means single-vision lenses can be cut and fitted in as little as 30 minutes. We also offer same-day appointments, walk-ins, and buy online, pick up in-store - because getting glasses should work around your schedule, not the other way around.
Your Eye Health Is In Expert Hands
Eye exams at Stanton Optical are performed by independent, licensed optometrists and ophthalmologists who are dedicated to your eye health. From comprehensive eye exams to prescription updates, our eye care professionals use advanced diagnostic technology to ensure accurate results and personalized care for every patient.
Eye Care for the Whole Family
Stanton Optical is designed with families in mind. Our welcoming, kid-friendly locations make it easy to schedule eye exams for the whole household in a single trip. From children's frames to progressive lenses for adults, we carry options for every age and every need - all backed by the same fast, affordable service our patients know us for.
Most Major Vision Insurance Plans Accepted
Stanton Optical accepts most major vision insurance plans, including EyeMed, VSP, Medicaid, and many more. Our team will help you understand your coverage and maximize your benefits so you get the most value from plan. No insurance? No problem - we offer competitive self-pay pricing and flexible payment options to make sure quality eye care stays within reach for everyone. Visit stantonoptical.com to verify insurance plans accepted at your nearby store.

Contact info

  • 5480 E Broadway Blvd, #190, 85711, Tucson, AZ, United States

  • 5202016717
Promotion box for Stanton Optical - Tucson (Williams Centre)

Two Pairs for $79 + Free Eye Exam

Get two same day single-vision glasses for $79 + Free Eye Exam

3.5

Average

TrustScore 3.5 out of 5

56 reviews

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3.5

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(56)

14,555 reviews in the last 12 months

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Rated 4 out of 5 stars

Still getting used to my…

Still getting used to my glasses...bifocals are great, distance foggy. Staff friendly but needed help from his "boss". Will probably use Stanton next year

July 20, 2026
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Reply from Stanton Optical - Tucson (Williams Centre)

Hello Norma, Thank you for sharing your feedback. We're glad to hear our team provided a friendly experience and that you’re enjoying your bifocals. We understand that adjusting to new lenses can sometimes take time, and we appreciate you sharing your concerns about the distance clarity. We’re happy our team was able to provide assistance during your visit, and we appreciate your consideration of using us again in the future. We look forward to the opportunity to continue supporting your vision needs.

Rated 5 out of 5 stars

Every one was so friendly and helpful.

Every one was so friendly and helpful.

July 2, 2026
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Reply from Stanton Optical - Tucson (Williams Centre)

Hi Elizabeth. Thank you for your review! We're so glad to hear that everyone was friendly and helpful during your visit. Providing a welcoming and supportive experience is what we strive for every day. We appreciate your support and look forward to seeing you again soon! 😊👓

Rated 5 out of 5 stars

Cris and Marcos were absolutely…

Cris and Marcos were absolutely fantastic!

July 15, 2026
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Reply from Stanton Optical - Tucson (Williams Centre)

Hello Jennifer, Thank you for your kind review! We're so glad to hear Cris and Marcos provided a fantastic experience during your visit. We'll be sure to share your kind words with them. We truly appreciate your support and look forward to assisting you again in the future!

Rated 5 out of 5 stars

The customer service soon as I walk in…

The customer service soon as I walk in and my glasses came in

July 15, 2026
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Reply from Stanton Optical - Tucson (Williams Centre)

Hello Theodore! We're glad you had a positive experience with our customer service from the moment you walked in and that your glasses arrived as expected. We appreciate your feedback and look forward to assisting you again!

Rated 1 out of 5 stars

Not open

Arrived on a Sunday where they advertised open but was closed drove over 40 mins for nothing

July 13, 2026
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Reply from Stanton Optical - Tucson (Williams Centre)

Hello Nehemiah. We're sorry to hear about your experience, and we regret that you traveled more than 40 minutes to our location only to find the store closed despite it being advertised as open. This is not the level of communication or service we strive to provide. We’ve escalated your concerns internally so they can be thoroughly reviewed. We appreciate your feedback.

Rated 5 out of 5 stars

Staff was very courteous and helpful to…

Staff was very courteous and helpful to our needs

July 10, 2026
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Reply from Stanton Optical - Tucson (Williams Centre)

Hello Robert, Thank you for your kind review! We're so glad to hear our team was courteous and helpful in meeting your needs. We truly appreciate your support and look forward to seeing you again!

Rated 5 out of 5 stars

Great Experience

I was a little apprehensive when I realized it was a virtual exam, but after dealing with Marco and his staff I was very comfortable. I bought 2 new pairs of glasses n had new lense put in my pool glasses. I needed the pool glasses Monday night n Marco made it happen. Couldn't ask for better service or friendlier people to deal with. Thanks!

July 11, 2026
Unprompted review
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Reply from Stanton Optical - Tucson (Williams Centre)

Hello Abby, Thank you for your wonderful review! We're so glad Marco and the team made you feel comfortable and turned your initial apprehension into a positive experience. It's great to hear Marco was able to make sure your pool glasses were ready when you needed them. We'll be sure to share your kind words with him and the team. We truly appreciate your support and look forward to seeing you again!

Rated 5 out of 5 stars

lenses turned yellow

Had an issue with my lenses turning yellow. Lenses were replaced; it cost me 92$ but I have new glasses. Also went from progressives to line bifocal glad I did.

July 9, 2026
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Reply from Stanton Optical - Tucson (Williams Centre)

Hi Tom. Thank you for sharing your feedback! We're glad to hear our team was able to help replace your lenses and find a solution that worked better for your vision needs. We're happy you're enjoying your new glasses and appreciate your continued support!

Rated 5 out of 5 stars

Great staff

Great staff, kind and considerate to my needs!!

July 1, 2026
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Reply from Stanton Optical - Tucson (Williams Centre)

Hello Ruben! We're glad our team provided kind and considerate service while taking care of your needs. We appreciate your feedback and look forward to seeing you again!

Rated 5 out of 5 stars

Always have a good experience when I go…

Always have a good experience when I go to my appointments or walk in to get something taken care of . Marcos is very educated and always willing to address my concerns or any questions I have . Thank you ! I definitely recommend this location😊

June 29, 2026
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Reply from Stanton Optical - Tucson (Williams Centre)

Hi Valerie. Thank you for your wonderful review! We're delighted to hear that you consistently have a great experience with us. It's especially rewarding to know that Marcos has provided knowledgeable, attentive service and has been able to address your questions and concerns. We truly appreciate your recommendation and look forward to seeing you again soon!

Rated 5 out of 5 stars

Really unique experience

Really unique experience. Everyone was friendly

June 29, 2026
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Reply from Stanton Optical - Tucson (Williams Centre)

Hi Halle. Thank you for your review! We're so glad to hear you had a unique experience and that everyone was friendly throughout your visit. We appreciate your kind feedback and look forward to seeing you again! 😊👓

Rated 1 out of 5 stars

They could treat customers better keep…

They could treat customers better keep there word and not only exam people's eyes like a true eye doctor when picking up eye glasses make sure people can see out of them before letting them leave, thank God my mom is wise and asked me not to drive with those blurry glasses or we could have been in an accident would not recommend this place to anyone went to get a refund and was only given a percentage of it back they kept money for the eye exam bad business place !!!!!!!

June 11, 2026
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Reply from Stanton Optical - Tucson (Williams Centre)

Hello Joseph, we’re sorry to hear about the experience you and your mom had. We understand your concerns about the exam process, the glasses not working as expected, the refund experience, and the importance of ensuring customers can see comfortably with their eyewear before leaving the store. Please know that all prescriptions are reviewed and signed by licensed doctors. Thank you for bringing this to our attention. We’ll be escalating this internally to make sure it’s thoroughly reviewed. We truly appreciate your feedback.

Rated 2 out of 5 stars

Could have been better

First tele-optomerist appointment in over 25 years of wearing glasses. The staff in person and virtually were friendly.
However, it seems like the same day service and 2-for $79, 169, etc. deals are a bit of gimmick as they try to upsell you on certain features. Over $300 and almost a week later, to get glasses that seem to have been made with the wrong prescription because they feel like drunk goggles and at one point I thought I was seeing 3D with some text. The lenses have some hanging plastic fragmentsand one of the frames has a scratch like it came from a machine. I went back to return them today but they were closed, despite Apple Maps and Google saying otherwise. I am hoping they will help me tomorrow because I can’t drive around town with distorted vision. Again, I had no problem with the staff. They were lovely, but I just don’t feel satisfied with my glasses.

June 28, 2026
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Reply from Stanton Optical - Tucson (Williams Centre)

Hello Elizabeth. We sincerely apologize that your experience did not meet your expectations. We understand how disappointing it is to receive glasses that are not providing clear vision, especially after looking forward to your new eyewear. Our 2 for $79 deal is one of our bestselling promotions, keep in mind that depending on your prescription, product selection and additional upgrades the package can vary. We're also sorry to hear about the concerns with the lens quality, frame condition, and the inconvenience of finding the store closed. We appreciate your kind words about our team and are glad they provided friendly service. We appreciate the opportunity to make things right, and we hope to have the opportunity to better serve you in the future.

Rated 3 out of 5 stars

I don't know I feel like they charge me…

I don't know I feel like they charge me like they charge every one .
You deside I got buy one get one and it was 576$.I just don't know!

June 2, 2026
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Reply from Stanton Optical - Tucson (Williams Centre)

Hello Robert. We’re sorry to hear that you have concerns about the cost of your purchase and any confusion regarding our pricing and promotions. Our BOGO deal is one of our bestselling promotions, keep in mind that depending on your prescription, product selection and additional enhancements the package can vary. We’ve escalated this situation for further review so we can address your concerns. We appreciate your feedback.

Rated 2 out of 5 stars

The information that was sent to my…

The information that was sent to my inbox said that my glasses were ready to be picked up. Bit,low n behold only one pair was ready for pickup and the other one was lost in transit, or,just sitting someplace else. It was very inconvenient to keep going back to pick up another pair, when,they were exactly the same prescription. Should have been delivered together. Oddly enough, I had to ask for a glass case both timesthey we're not already ready to go,as the text messages said that they were. Plus,every sign in the place says BOGO,which I assumed was buy one get one free,but,this definitely wasn't the case. Even though they were identical frames and prescription. Which is click bait. Or,bait n switch tactics. The store needs to remove these signs cause it's very misleading. I did,however, like the new updated testing procedures and equipment. The IPad that I used to enter my information was on the extreme slow side n had to get help from the nice lady,who,had to upload it a few times. I thought it was odd. Thanks

June 5, 2026
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Reply from Stanton Optical - Tucson (Williams Centre)

Hello Robert, we’re really sorry for the frustration and inconvenience you experienced with your order. We understand how disappointing it must have been to receive a notification that your glasses were ready, only to find that one pair wasn’t available when you went to pick them up. Having to make multiple trips for the same order, especially when both pairs had the same prescription and you expected them to be completed together, is understandably frustrating. Please keep in mind that depending on your prescription, product selection, and any additional add-ons, your order may vary. This isn’t the level of service we aim to provide. We’ve escalated your situation for further review so we can address your concerns, and we truly appreciate your feedback.

Rated 1 out of 5 stars

I came in for reading glasses because I…

I came in for reading glasses because I could not read anything. Just tried to upsell into Invisalign which I don't think I really needed I could have done regular bifocals but was giving glasses that are pure glass for distance they say but there's no difference in them the guy even looked them up and found out they were negative 50 on both. My parents were eye doctors that's nothing more than glass. If I wanted to pay $80 for glasses that don't need absolutely no good I could have gotten readers from the dollar store at least 80 pairs. Brought this up with the people running it said this is what I ordered just put words in my mouth and other things. Really not happy with the service at all my girlfriend got glasses at the same day. Hers do her no good and give her a headache so we paid a total of $160 and they're both worse off than we were when we started.

June 13, 2026
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Reply from Stanton Optical - Tucson (Williams Centre)

Hello William. We’re very sorry to hear that both you and your girlfriend were dissatisfied with your eyewear and overall experience. We regret that you felt pressured toward options that did not meet your expectations and that the glasses you received have not provided the visual comfort you were hoping for. We’d love the opportunity to assist you further and ensure you’re seeing clearly. We’ve escalated this situation for further review so we can address your concerns. We appreciate your feedback.

Rated 5 out of 5 stars

Had a great overall experience

Had a great overall experience, staff was prompt and helpful. Very efficient location. I look forward to working with them in the future.

June 11, 2026
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Reply from Stanton Optical - Tucson (Williams Centre)

Hello Kecia! We are glad to hear you had a great overall experience and that our team was prompt, helpful, and efficient. We truly appreciate your support and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Staffing was great

Staffing was great. Service was very excellent

June 6, 2026
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Reply from Stanton Optical - Tucson (Williams Centre)

Hello Priscilla, Thank you for your kind review! We’re so glad to hear you had a great experience with our staff and excellent service. We truly appreciate your support!

Rated 1 out of 5 stars

Staff was awful

Staff was awful. I called several times about my glasses and no one would return my calls. Terrible customer service

May 11, 2026
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Reply from Stanton Optical - Tucson (Williams Centre)

Hello. We’re sorry to hear about your experience and the lack of communication regarding your glasses. This is not representative of the level of service and care we strive to provide. We've escalated this internally for us to improve our process and ensure a better service in the future. We appreciate your feedback.

Rated 3 out of 5 stars

The young lady who "helped" me wasn't…

The young lady who "helped" me wasn't nice but i was there to get a prescription and glasses so i accepted the situation. I will say the second time i came to get my final pair of glasses the gentleman who helped me was great! He was very nice to me.He treated me like i mattered.

April 23, 2026
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Reply from Stanton Optical - Tucson (Williams Centre)

Hello Ronnie. We are sorry to hear that your initial experience did not feel as welcoming as it should have. At the same time, we’re very glad to hear that the gentleman who assisted you during your return visit provided the level of kindness and care you deserved and made you feel valued as a customer. We've escalated this internally for us to improve our process and ensure a better service in the future. We appreciate your feedback.

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