Stanton Optical - West Palm Beach (Forest Hill) Reviews 

46
TrustScore 4 out of 5

4.1

1747 S Military Trail, 33415 West Palm Beach, FL, US


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Rated 5 out of 5 stars

Carlos was amazing everybody there did a great job extremely friendly. I love my new glasses. I can see very good service was very fast. I got my glasses next day. I cannot express enough how through... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service the first pair. The progressive wasn’t lighting up so they redid them for me. Excellent support.

Company replied

Rated 3 out of 5 stars

Everyone was very helpful in service. However, I do not feel like I received the best prescription, particularly for the reading portion of my progressives. I had them redone once because I thought it... See more

Rated 5 out of 5 stars

Very good price, I’m coming back. Very good customer service as well. It was overall great experience.

Company replied


Company details

  1. Optometrist
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Glasses Store
  5. Optician

Written by the company

Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.

Affordable Eye Care for Everyone

Written by the company

Quality Vision Care That Fits Your Budget
At Stanton Optical, we believe cost should never stand between you and they eye care you need. We offer affordable eye exams, prescriptions eyeglasses, and contact lenses.
Same-Day Glasses, Made Onsite
Every Stanton Optical location features an onsite lens-finishing lab, which means single-vision lenses can be cut and fitted in as little as 30 minutes. We also offer same-day appointments, walk-ins, and buy online, pick up in-store - because getting glasses should work around your schedule, not the other way around.
Your Eye Health Is In Expert Hands
Eye exams at Stanton Optical are performed by independent, licensed optometrists and ophthalmologists who are dedicated to your eye health. From comprehensive eye exams to prescription updates, our eye care professionals use advanced diagnostic technology to ensure accurate results and personalized care for every patient.
Eye Care for the Whole Family
Stanton Optical is designed with families in mind. Our welcoming, kid-friendly locations make it easy to schedule eye exams for the whole household in a single trip. From children's frames to progressive lenses for adults, we carry options for every age and every need - all backed by the same fast, affordable service our patients know us for.
Most Major Vision Insurance Plans Accepted
Stanton Optical accepts most major vision insurance plans, including EyeMed, VSP, Medicaid, and many more. Our team will help you understand your coverage and maximize your benefits so you get the most value from plan. No insurance? No problem - we offer competitive self-pay pricing and flexible payment options to make sure quality eye care stays within reach for everyone. Visit stantonoptical.com to verify insurance plans accepted at your nearby store.

Contact info

  • 1747 S Military Trail, 33415, West Palm Beach, FL, United States

  • (561) 412-5603
Promotion box for Stanton Optical - West Palm Beach (Forest Hill)

Two Pairs for $79 + Free Eye Exam

Get two same day single-vision glasses for $79 + Free Eye Exam

4.1

Great

TrustScore 4 out of 5

46 reviews

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4.1

All reviews

(46)

15,474 reviews in the last 12 months

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Rated 4 out of 5 stars

Last visit

The styles of the frames and number of choices are great! The cost of the lenses, progressive, however, are a little too high. Representatives are great to work with.

April 17, 2026
Rated 1 out of 5 stars

They did really good for me

They did really good for me

April 4, 2026
Stanton Optical - West Palm Beach (Forest Hill) logo

Reply from Stanton Optical - West Palm Beach (Forest Hill)

Hello Ronald, thank you for sharing your experience. We’re glad to hear that you had a positive visit and that everything went well for you. We appreciate you taking the time to let us know and look forward to continuing to provide you with great service.

Rated 1 out of 5 stars

Any promotions that they give read the fine print and they are gonna milk whatever you think the promo is until the last second when you are ready to pay for your visit

I didn’t feel like a patient I felt like someone being sold and they made me feel like it was my fault that I didn’t know when the promotion ended and the fine print. My eyes had been blurry at night and giving me a stigma for almost a year. I just wanted glasses

March 12, 2026
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Reply from Stanton Optical - West Palm Beach (Forest Hill)

Hello Lauryn, we’re sorry to hear that your visit felt more like a sales interaction than a patient-focused experience. We understand how important it is to feel supported, informed, and cared for—especially when addressing changes in your vision. Thank you for bringing this to our attention. We’ll be escalating your feedback internally to ensure it’s thoroughly reviewed. We truly appreciate your input.

Rated 1 out of 5 stars

It’s not what you wanted. It’s what they want you to get.

Stinks ,stinks, stinks, stinks. Stinks, stinks, stinks, stinks, stinks,.

March 27, 2026
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Reply from Stanton Optical - West Palm Beach (Forest Hill)

Hello Sean. We’re sorry to hear about your experience and that you felt pressured into options that did not match what you wanted. We’ve escalated this situation for further review so we can address your concerns. We appreciate your feedback.

Rated 1 out of 5 stars

Transparency and honesty

The one little section to choose from was a joke. 25 maybe 40 top. The 79 dollar deal, is no deal. The big con.

March 7, 2026
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Reply from Stanton Optical - West Palm Beach (Forest Hill)

Hello Pamela. We’re sorry to hear about your experience and your concerns regarding the frame selection and the promotion. Our 2 for $79 deal is one of our bestselling promotions, keep in mind that depending on your prescription, product selection and additional add-ons the package can vary. We’ve escalated this situation for further review so we can address your concerns. We appreciate your feedback.

Rated 1 out of 5 stars

Glasses took a week

Glasses took a week. What happened to same day as advertised?
$79 for two pairs as advertised??? My husband got one pair and paid $89.
Mine cost $300!!!

March 4, 2026
Stanton Optical - West Palm Beach (Forest Hill) logo

Reply from Stanton Optical - West Palm Beach (Forest Hill)

Hello Sharon. We're sorry to hear about your experience and any confusion regarding our promotions and same-day service. Our 2-for-$79 deal is one of our most popular offers, package and same-day availability may vary based on your prescription, product selection, and add-ons. Also note that most of our special offers cannot be combined with insurance or other discounts. We’re continuously working to provide clearer information around pricing and coverage. We'll be escalating this internally to ensure it's thoroughly reviewed. We appreciate your feedback.

Rated 1 out of 5 stars

THE CUSTOMER SERVICE HERE IS THE WORST

THE CUSTOMER SERVICE HERE IS THE WORST. THEY DONT GREET YOU WHEN YOU ARRIVE. I HAD AN APPOINTMENT ARRIVED 5 MINUTES PRIOR JUST TO WAIT AROUND FOR TWO HOURS FOR AN EYE EXAM. THE ASSOCIATE CALLED ME LIZA THE ENTIRE TIME AFTER I CORRECTED HER MULTIPLE TIMES THAT ISNT MY NAME. WE WASTED MORE TIME WITH HER TRYING TO MAKE ME USE MY INSURANCE. I STATED MULTILE TIMES IM HERE FOR THE DEAL ONLY. I STATED ILL RETURN LATER WAS TOLD THEY CLOSE AT 7 IT WAS IN FACT 6. I CAN TAKE ACCOUNTABILITY & SAY I COULDVE DOUBLED CHECKED ONLINE BUT I WAS VERY UPSET ABPOUT THE DRIVE AND NOT GETTING MY GLASSES THAT SAME DAY. UPON RETURNING THE FOLLOWING DAY TO GET MY GLASSES THAT WERE ALREADY PAID FOR I HAD TO WAIT AGAIN TO GET MY GASSES. THIS IS SUPPOSED TO BE THE FASTEST STEP. I PAID THE DAY PRIOR ALL I HAD TO DO WAS SIGN A PAPER AND WALK OUT. WHY IS THE MANAGER SITTING IN THE BACK "HANDLING GLASSES" BUT YET HES JUST STANDING THERE WIPING OFF MULTIPLE GLASSES. CUSTOMER SERVICE GOES A LONG WAY. I WILL NEVER COME BACK TO THIS LOCATION.

March 1, 2026
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Reply from Stanton Optical - West Palm Beach (Forest Hill)

Hello Lisa. We’re very sorry to hear about the long wait times, repeated delays, and the issues with your name and communication during your visits. We apologize for the frustration this caused, especially after paying in advance for your glasses. We'll be escalating this internally to ensure it's thoroughly reviewed. We appreciate your feedback.

Rated 1 out of 5 stars

Transition was not included but I requested it.

Glasses took longer than expected for me to pick them up. Besides I had requested transition on the progressive pair and I had paid for it, however when I picked them up the glasses were not transition and they wanted to charge me for that because they did not include it before. I won’t ever use their service again

March 3, 2026
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Reply from Stanton Optical - West Palm Beach (Forest Hill)

Hello Ernesto. We’re sorry to hear about the delay with your glasses and the confusion regarding the transition lenses. We’ve escalated this situation for further review so we can address your concerns. We appreciate your feedback.

Rated 1 out of 5 stars

I went wanting only an eye exam

I went wanting only an eye exam. I was seen by a tech only, was charge for a contact lenses exam but received glasses exam.
I asked them if it was correct and of course it wasnt, then i was taken to the room to try contacts without doing the exam again. Ended up leaving that day with contacts that were not the right ones for me, ended up with headache and had to remove them. Then they called me 5-6 times to go back and even left a voice message saying i wouldnt be charge for a new text exam, got there and they proceeded to tell me i had to pay for exam. So unprofessional, and everything was handled in a rush

February 23, 2026
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Reply from Stanton Optical - West Palm Beach (Forest Hill)

Hello Eva. We’re sorry to hear about your experience and the confusion with your exam and contacts. We’d love the opportunity to assist you further and ensure you’re seeing clearly. We’ve escalated this situation for further review so we can address your concerns. We appreciate your feedback.

Rated 5 out of 5 stars

Had a great experience at Stanton would…

Had a great experience at Stanton would definitely recommend to friends and family.

February 20, 2026
Stanton Optical - West Palm Beach (Forest Hill) logo

Reply from Stanton Optical - West Palm Beach (Forest Hill)

Hello Teresa! We’re thrilled you had a great experience and appreciate your recommendation to friends and family!

Rated 5 out of 5 stars

Julian made the difference

Julian made the difference. He worked with my wife and myself to get us the glasses we wanted at a price we could afford.

February 20, 2026
Stanton Optical - West Palm Beach (Forest Hill) logo

Reply from Stanton Optical - West Palm Beach (Forest Hill)

Hello Glenn, We’re so glad Julian could help you and your wife find the perfect glasses! Thank you for sharing your experience.

Rated 5 out of 5 stars

Everything was wonderful

Everything was wonderful

February 20, 2026
Stanton Optical - West Palm Beach (Forest Hill) logo

Reply from Stanton Optical - West Palm Beach (Forest Hill)

Hello Gary! We’re thrilled to hear everything was wonderful and look forward to seeing you again!

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