Carlos was amazing everybody there did a great job extremely friendly. I love my new glasses. I can see very good service was very fast. I got my glasses next day. I cannot express enough how through... See more
Company replied
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Carlos was amazing everybody there did a great job extremely friendly. I love my new glasses. I can see very good service was very fast. I got my glasses next day. I cannot express enough how through... See more
Company replied
Excellent customer service the first pair. The progressive wasn’t lighting up so they redid them for me. Excellent support.
Company replied
Everyone was very helpful in service. However, I do not feel like I received the best prescription, particularly for the reading portion of my progressives. I had them redone once because I thought it... See more
Very good price, I’m coming back. Very good customer service as well. It was overall great experience.
Company replied
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
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1747 S Military Trail, 33415, West Palm Beach, FL, United States

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Cause they were very helpful and understandable what I needed
Great experience, Staff members are amazing, they really focus in all your needs.
The styles of the frames and number of choices are great! The cost of the lenses, progressive, however, are a little too high. Representatives are great to work with.
The lady who helped me was very knowledgeable and took her time.

Reply from Stanton Optical - West Palm Beach (Forest Hill)
Customers reception was great. Loved the work, very professional, timely, and handled with care. The staff is super!
I didn’t feel like a patient I felt like someone being sold and they made me feel like it was my fault that I didn’t know when the promotion ended and the fine print. My eyes had been blurry at night and giving me a stigma for almost a year. I just wanted glasses

Reply from Stanton Optical - West Palm Beach (Forest Hill)
Stinks ,stinks, stinks, stinks. Stinks, stinks, stinks, stinks, stinks,.

Reply from Stanton Optical - West Palm Beach (Forest Hill)
The one little section to choose from was a joke. 25 maybe 40 top. The 79 dollar deal, is no deal. The big con.

Reply from Stanton Optical - West Palm Beach (Forest Hill)
Glasses took a week. What happened to same day as advertised?
$79 for two pairs as advertised??? My husband got one pair and paid $89.
Mine cost $300!!!

Reply from Stanton Optical - West Palm Beach (Forest Hill)
THE CUSTOMER SERVICE HERE IS THE WORST. THEY DONT GREET YOU WHEN YOU ARRIVE. I HAD AN APPOINTMENT ARRIVED 5 MINUTES PRIOR JUST TO WAIT AROUND FOR TWO HOURS FOR AN EYE EXAM. THE ASSOCIATE CALLED ME LIZA THE ENTIRE TIME AFTER I CORRECTED HER MULTIPLE TIMES THAT ISNT MY NAME. WE WASTED MORE TIME WITH HER TRYING TO MAKE ME USE MY INSURANCE. I STATED MULTILE TIMES IM HERE FOR THE DEAL ONLY. I STATED ILL RETURN LATER WAS TOLD THEY CLOSE AT 7 IT WAS IN FACT 6. I CAN TAKE ACCOUNTABILITY & SAY I COULDVE DOUBLED CHECKED ONLINE BUT I WAS VERY UPSET ABPOUT THE DRIVE AND NOT GETTING MY GLASSES THAT SAME DAY. UPON RETURNING THE FOLLOWING DAY TO GET MY GLASSES THAT WERE ALREADY PAID FOR I HAD TO WAIT AGAIN TO GET MY GASSES. THIS IS SUPPOSED TO BE THE FASTEST STEP. I PAID THE DAY PRIOR ALL I HAD TO DO WAS SIGN A PAPER AND WALK OUT. WHY IS THE MANAGER SITTING IN THE BACK "HANDLING GLASSES" BUT YET HES JUST STANDING THERE WIPING OFF MULTIPLE GLASSES. CUSTOMER SERVICE GOES A LONG WAY. I WILL NEVER COME BACK TO THIS LOCATION.

Reply from Stanton Optical - West Palm Beach (Forest Hill)
Glasses took longer than expected for me to pick them up. Besides I had requested transition on the progressive pair and I had paid for it, however when I picked them up the glasses were not transition and they wanted to charge me for that because they did not include it before. I won’t ever use their service again

Reply from Stanton Optical - West Palm Beach (Forest Hill)
I went wanting only an eye exam. I was seen by a tech only, was charge for a contact lenses exam but received glasses exam.
I asked them if it was correct and of course it wasnt, then i was taken to the room to try contacts without doing the exam again. Ended up leaving that day with contacts that were not the right ones for me, ended up with headache and had to remove them. Then they called me 5-6 times to go back and even left a voice message saying i wouldnt be charge for a new text exam, got there and they proceeded to tell me i had to pay for exam. So unprofessional, and everything was handled in a rush

Reply from Stanton Optical - West Palm Beach (Forest Hill)
Had a great experience at Stanton would definitely recommend to friends and family.

Reply from Stanton Optical - West Palm Beach (Forest Hill)
Julian made the difference. He worked with my wife and myself to get us the glasses we wanted at a price we could afford.

Reply from Stanton Optical - West Palm Beach (Forest Hill)

Reply from Stanton Optical - West Palm Beach (Forest Hill)
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