Stanton Optical - Yuba City Reviews 41

The staff was great ! And very helpful !

I was in desperate need of glasses and this location made me a pair in less than 45 minutes! The managers experience and Customer Service was so far above and beyond, she was excellent! I can’t say enough good things about her and her staff!

Quick and fast service. Always my go to, even when they’re busy they get the job done great staff!

Fast friendly service. Low cost.

Staff was knowledgeable and kind. Was a bit pricey, but I know they dont have control over that. Overall the experience was quick and easy given the circumstances of my prescription and I appreciate them looking at all the different options for me to lower the price to meet me in the middle.

Service was very thorough and informative. I felt like I got a good experience there.

Zane should be Employee of the Year!!! 🤩
Very pleasant experience and was most helpful.

Ordered two pair and Zane was very helpful getting the amount to something I was comfortable with...The exam is the same one I have had at any Optometrist I have gone to. The only difference is the results are downloaded to the Dr. and he then writes the script....When I went to pick them up I was informed I had been misquoted on the transition fee and it was $160.00 more! I asked for the Manager and she went out of her way to get this extra fee reversed since it was a store error...Everyone was very interested in helping make the error right (which they did)..Anyone can make a mistake so I will definetly use Stanton again...Hope this review helps you.

Not a people person at all but the workers there made me feel so comfortable that I was surprised. Hands down raises for them I never leave reviews but I have to give credit where credits due.

It was really a nice and pleasant experience. I went in there yesterday on Saturday. The girls were super nice very attentive very gentle with me when they did the exams just really went out their way to help me pick out the best glasses for my face. it was a really nice experience.

Your customer service and facts don't match what happens in your store. You offer same day glasses at a low low price but can't or won't deliver. Once I decided on the lenses that I wanted and I used my existing frames I was told it was going to take at least a week or more to receive my lenses for my existing frames. A week goes by and no lenses, two weeks go by and still no lenses and I was told it was going to be longer with shipping time. I will admit I was very frustrated to the point of being angry but the staff at my local store offered no solutions until I asked to speak with the manager of the store.
The manager to the exact frames off the wall, located my lenses (which are Very common) at a store an hour away. She drove to that store on her own dime and drove back, cut my lenses for the frames she had and I was able to pick-up my glasses by the end of the day. I'm sure she did this to just shut me up and to get rid of me once and for all.
I received phone calls weeks later that my glasses were ready after I had a pair built by the manager.
Your staff lies and I believe they are trained to lie and the TV offers/promotions don't exist. I will drive an hour in the future to avoid the Yuba City store and go to a competitor. Either re-train your staff or abide by your promotions & commercials.
Bottom line, all I needed was new lenses so I can read my computer monitors.

Customer service

I still cant read with my glasses,even after the 2nd redo, glasses don't fit correctly over my face and ears.glasses weren't adjusted at pick up.

my service was fast

Everyone was really nice and very helpful

The sales women was great. The prices are high. May look elsewhere next time. But the sales women was great. And she worked with us the best she could. That is why we gave it five stars. Options were fine, my wife found a couple of frames that she liked. But the overall cost was quite a bit more than most people we know pay. So, we will see for next time

Service was amazing very friendly and supportive.

I called and made an appointment and then called the day of to confirm the appointment time because i did not receive anything and was told there was no appointment but they could schedule me one, so I did. When I got there they said there was no appointment but they could see me. I waited an hour to only be told there was no doctor on staff they do the exams and then send it to a doctor in Florida so I opted to not do an exam. I needed same day glasses and they didn’t have many to choose from.