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Star Hangar - Safe Star Citizen Market Reviews 2,207

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery service, often receiving their purchases within hours or a day. Many consumers highlight the quality of the products, noting they are exactly as advertised. The overall service is frequently described as exceptional, with people appreciating the smooth and trustworthy process, especially for digital asset trading. The user experience is also highly rated, with many finding the website easy to navigate and the ordering process straightforward. Some people were dissatisfied with their experience, mentioning issues with not receiving their product or concerns about product descriptions. A few reviewers also noted that they had to wait a week to receive a refund for an unfulfilled order.

What people talk about most

Delivery service

Users describe positive interactions with delivery service. Customers consistently report fast and prompt... See more

Product

Customers consistently note positive experiences with product. Many reviewers praise the fast delivery and... See more

Service

Reviewers express high satisfaction with the service, consistently highlighting its speed, reliability, and... See more

User experience

People report positive experiences with the user experience. Customers consistently praise the ease of use... See more

Order

Customers generally had positive experiences with order fulfillment. Many reviewers received their orders... See more

Based on these reviews

Rated 5 out of 5 stars

Quick, got purchase in a matter of a coupe of hours. It was just as advertised, and I made immediate use of it…and continue to, and always will! I just want to applaud the service fee being so... See more

Rated 5 out of 5 stars

Everything came through just as advertised. My only gripe was the time it took to receive what I purchased compared to other reviews, but that was likely because I used a credit card vs PayPal. Soon a... See more

Rated 5 out of 5 stars

Customer service was quick to respond and reassure me that the purchase would be safe and secure. I received my purchase (Reclaimer with lifetime insurance) in approximately 1-2 days, if my memory ser... See more

Rated 5 out of 5 stars

Trading digital assets can often be a bit daunting. Star-Hangar always comes through and ensures the proper check and balances are in place so that all parties get fair and trustworthy service. I’ve b... See more


Company details

  1. Video Game Store

About Star Hangar - Safe Star Citizen Market

Written by the company

100% Safe Guarantee
 
We stand by our 100% Safe Guarantee, ensuring that every transaction on Star Hangar is protected. We are committed to providing a secure trading environment, and our dedicated team is always ready to assist with any issues that may arise. Trust us to make your digital goods trading experience safe and reliable.

Star Hangar is the safest place to buy and sell video game-related digital goods, including ships, gear, and account sales for popular games like Star Citizen. We offer a wide range of items, from Lifetime Insurance (LTI) ships to rare and unique vessels such as the Sabre Raven, Mustang Omega, 890 Jump or Vanduul Scythe.

We're an established U.S.-based company, with more than business for more than 10 years. With a team of 12 dedicated employees around the world, we handle any disputes and ensure that every trade is smooth and secure. We exceptionally value customer support, and offer 24/7 presale and support via Discord live chat, email, and our ticketing system. At Star Hangar, we prioritize our buyers' safety and satisfaction, while enabling people to sell and buy their items safely. Your peace of mind is our top priority.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Selles sent almost everything

So bought a upgrade pack. And got sent the upgrades wich came in different emails. And i saw that i was missing one. I contacted them and got help quickly and they contacted the seller. And then got the missing upgrade i needed that was supposed to be in the pack.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

First timer

It was the first time i bought a CCU upgrade from Star Hangar. Everything was good, the homepage of the shop wa very intuitive and the delivery was within a few hours. Great shop !

April 10, 2026
Rated 5 out of 5 stars

It’s legit

It’s legit. Every ship / paint / ect was real and delivered either within hours or half a day. Depends on the sellers time zone I’m sure. I’ve only bought from great reviewed sellers but if you ever actually had an issue it’s protected and you get your money back. Pretty damn cool since I can’t get the things I now want that are not on the RSI website for sale anymore.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

I have never had a bad experience with…

I have never had a bad experience with Star Hanger. Sometimes sales can take more time due to time zone differences and regions, but the staff always make sure things are right and I have always had great customer service, which is why I always use Star Hanger.

April 13, 2026
Unprompted review
Rated 1 out of 5 stars

Too expensive

Too expensive

April 9, 2026
Star Hangar - Safe Star Citizen Market logo

Reply from Star Hangar - Safe Star Citizen Market

Thank you for your feedback.

I'm sorry to hear you're not satisfied despite your order being delivered as ordered and described.

Please understand that prices on our platform are set by individual sellers, not by Star Hangar. Our role is to ensure secure transactions and that buyers receive exactly what they purchased. For feedback specifically about a seller’s pricing, please visit your seller's store page. Our internal rating system is the best place to share that.

We always recommend comparing available offers before purchasing. For competitive offers below RSI pricing, please see our flash sale section: https://star-hangar.com/star-citizen/flash-sales.html

If there’s anything else we can assist you with, feel free to reach out.

Rated 3 out of 5 stars

So technically I got the item that I…

So technically I got the item that I paid for but the description said that it was a constellation Phoenix. Emerald upgrade for the galaxy, and I received a basic phoenix upgrade

April 9, 2026
Star Hangar - Safe Star Citizen Market logo

Reply from Star Hangar - Safe Star Citizen Market

Rest assured, your order is protected by Star Hangar.

If a seller has accidentally delivered the wrong item, please always contact our support. We will work to resolve the issue and ensure you receive the correct upgrade. In this case, since the item you received does not match the description, we will take the necessary steps to correct it.

Please do not apply or use the incorrect upgrade.

I am opening a support ticket on your behalf, and our team will follow up to make sure this is resolved as quickly as possible. You will either receive the correct item or a full resolution.

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