Stardust Cleaning Services Reviews 71

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Very happy with Stephen and team's work. They were right on time, professional and polite. We got our kitchen, bathroom, WC and a timber outbuilding deep cleaned and the results were fantastic. Reason... See more

Company replied

Rated 5 out of 5 stars

Stardust came to clean our local village hall and community room exterior. They managed to turn a very green looking building back into its former glory, making it look good as new. They also cleaned... See more

Company replied

Rated 5 out of 5 stars

I recently used Stardust Cleaning Services ( Nottingham/ Eastwood) to clean the gutters on my 3-bedroom semi-detached house and I was extremely pleased with the service. They were professional, punctu... See more

Company replied

Rated 5 out of 5 stars

I received a rapid response from Steve and a few days later he did a fantastic job, even making sure that the gutter was cleared all the way to the downpipe on the neighbour's side too! He was very fr... See more

Company replied

Company details

  1. Pressure Washing Service

Written by the company

Stardust Cleaning Services — Professional Exterior Cleaning Since 2000 With over 25 years of experience and a background as a former Local Authority Cleaning Inspector, Stardust Cleaning Services delivers professional exterior cleaning you can trust. We serve residential and commercial clients across Nottingham, Derby, Leicester, and the wider East Midlands. Our services include gutter cleaning, pressure washing, driveway and patio cleaning, roof cleaning, render and cladding cleaning, and commercial exterior maintenance. Every job is carried out using professional-grade equipment and eco-friendly products, with the attention to detail you'd expect from a fully trained inspector. Whether it's a one-off deep clean or regular maintenance, we take pride in delivering results that speak for themselves — as our reviews confirm.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

71 reviews

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Rated 1 out of 5 stars

We booked a job in with Steven to clean…

We booked a job in with Steven to clean the patio. He called the night before saying he hadn’t organised the chemical and in short wasn’t prepared to come. Incredibly rude, incredibly full of him self and clearly doesn’t care. Stay well clear.

March 5, 2026
Unprompted review
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Reply from Stardust Cleaning Services

To provide some context for anyone reading this: we were engaged by your father, Andrew Morris-Richardson, to quote for black spot removal from a large sandstone patio in Wollaton, which we visited on 2nd March 2026. We agreed that we would attend on Friday 7th March to carry out the cleaning work. Our specialist cleaning product — Nu-Clear Fallout Pro, ordered specifically for this job from Pureseal Services UK Ltd (Order No. 64087, Invoice No. 20276, dated 2nd March 2026, £144.00 including VAT) — failed to arrive from our supplier by Thursday 5th March as confirmed. We contacted Andrew at 7:12 pm that evening to explain the situation and offered the next available date of Wednesday 11th March.
We fully understand that a rescheduled appointment is frustrating, particularly when contractors are also involved. However, we must respectfully take issue with the suggestion that we were rude or unprepared. The product had been ordered and paid for on the same day as the site visit. When it was made clear to Andrew that Monday 9th March was not possible due to four pre-existing customer commitments, and the response was that this was "not my problem," we felt it necessary to end the call politely and professionally.
We have been providing professional cleaning services across the East Midlands since 2000, and our reputation for reliability and quality is something we take seriously. We are sorry this booking did not proceed, and we wish you and your father well with the project.

Rated 5 out of 5 stars

Went the extra mile

I received a rapid response from Steve and a few days later he did a fantastic job, even making sure that the gutter was cleared all the way to the downpipe on the neighbour's side too! He was very friendly and courteous. I am well satisfied.

February 7, 2026
Unprompted review
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Reply from Stardust Cleaning Services

Thank you for the great review, Paul! It was a pleasure providing gutter cleaning at your Radford property, and I'm really glad you were so satisfied with the results. For homeowners in NG7, a quick response is important – when you need your gutters sorted, you don't want to be waiting around for weeks.
As for clearing through to the downpipe on your neighbour's side – gutters don't stop at boundary lines, and there's no point leaving a job half done! Making sure water can flow freely all the way through means your gutters will actually work as they should.
Your gutters are now fully clear and protecting your Radford home from blockages, overflow, and water damage – all flowing smoothly from end to end.
Really appreciate you taking the time to leave a review on Trustpilot, and thank you for choosing us!

Rated 5 out of 5 stars

Exceptional service marked by…

Exceptional service marked by efficiency and dependability.

January 23, 2026
Unprompted review
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Reply from Stardust Cleaning Services

Thank you for the wonderful review, Hannah! I'm delighted you found the service efficient and dependable – that's exactly what I aim for with every job. For homeowners looking for gutter cleaning they can rely on, I believe in turning up when I say I will, getting the job done properly, and leaving you with gutters that are fully clear and working as they should.
Your gutters are now ready to protect your home from blockages, overflow, and water damage.
Really appreciate you taking the time to leave a review on Trustpilot!

Rated 5 out of 5 stars

Top quality service

I recently used Stardust Cleaning Services ( Nottingham/ Eastwood) to clean the gutters on my 3-bedroom semi-detached house and I was extremely pleased with the service. They were professional, punctual, and very thorough throughout. Photos and live videos were taken before and after the work, which clearly showed the results and gave great peace of mind. The gutters were cleaned to a very high standard and everything was explained clearly. An excellent service from start to finish — I would highly recommend Stardust Cleaning Services and will definitely use them again.

January 14, 2026
Unprompted review
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Reply from Stardust Cleaning Services

Thank you so much for this fantastic review, Hicham! It was a pleasure providing gutter cleaning at your Eastwood property, and I'm thrilled you were so pleased with the service. For homeowners in NG16, I believe transparency is key – that's why I provide photos and live video footage before and after every job, so you can see exactly what's been cleared and the condition of your gutters. With a 3-bedroom semi, there's plenty of guttering to cover, and it's important you have complete confidence that every section has been thoroughly cleaned to the highest standard.
Your gutters are now fully clear and ready to protect your Eastwood home from water damage, blockages, and overflow issues for the seasons ahead.
Really appreciate the detailed recommendation, and I look forward to helping you maintain your property in the future!

Rated 5 out of 5 stars

Great job

From the original enquiry to completion of the job. Great communication and did exactly what he said he was going to to

December 4, 2025
Rated 5 out of 5 stars

Responsive and great job!

Needed some gutters to be checked and cleaned and Stephen did an amazing job complete with photos of the before and after at a great price. Will definitely use again!

November 16, 2025
Rated 5 out of 5 stars

Gutters Cleaned

I had my gutters cleaned and Stephen arrived promptly at the agreed time and did a brilliant job. Not only did he do a good job he was also honest and saved me money by advising it was not necessary to carry out as much work as I initially thought needed to be done. He also gave me advice regarding a couple of other diy jobs that I needed to do. A couple of months down the line I have had no moss filling the gutter that is visible or dropping onto the patio area. Job well done and hope to see you next year Stephen, all being well.

March 28, 2025
Unprompted review
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Reply from Stardust Cleaning Services

Hi Denise,

Thank you so much for your kind and detailed review! We're really glad to hear you were happy with the gutter cleaning and Stephen’s honest advice — it's always our aim to provide a reliable, helpful service without pushing unnecessary work. It’s great to know the gutters are still clear months later!

Stephen will be delighted to hear your feedback, and we’ll look forward to seeing you again next year. Thanks again for taking the time to share your experience!

Warm regards,
The Stardust Cleaning Team

Rated 5 out of 5 stars

Reliable, Helpful & Professional

Stephen & his son have being doing work for us for a number of years and I have found him to be reliable & professional in what he does.
I highly recommend Steve to anyone wishing to use his services.

April 8, 2025
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Reply from Stardust Cleaning Services

Hi Russell,
Thank you so much for your kind words and continued support over the years. It’s always a pleasure working with you, and we truly appreciate your recommendation. Looking forward to helping you again whenever you need us!

— Stephen & Tristan

Rated 5 out of 5 stars

Arrived on time

Arrived on time, Steve was friendly and knowledgeable and went above and beyond in removing routs that were blocking the drainpipe and drain and cleaning leaves and moss from the gutters. I will definitely use him again.

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

Offer up as much information about your site as you can. Makes planning easier and sets expectations for the team when they arrive.

We needed a quick turnaround on a job and Stardust absolutely stepped up for us. Steve and his team took on the work - RAMS arrived promptly and ourselves and our client were extremely happy with the results.

December 3, 2024
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Reply from Stardust Cleaning Services

Thank you so much for your kind words and wonderful feedback! We're thrilled to hear that we could meet your expectations with a quick turnaround. Steve and the team take great pride in delivering high-quality work and ensuring both our clients and their clients are happy. It's fantastic to know the RAMS and results hit the mark for you. We look forward to working with you again in the future! 🚀

Rated 5 out of 5 stars

Exterior clean of Village Hall

Stardust came to clean our local village hall and community room exterior. They managed to turn a very green looking building back into its former glory, making it look good as new. They also cleaned the gutters and windows which were in need to a good clear out. We were very impressed with the service and professionalism from the team who came back a few weeks later to check the exterior walls were still sparkling. We’re all very impressed and would highly recommend to others. We plan to use the team again in the future when required.

October 30, 2024
Unprompted review
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Reply from Stardust Cleaning Services

Dear Megan,

Thank you so much for your glowing review! We're thrilled to hear that you were pleased with the results of our exterior cleaning services for your village hall and community room. Restoring the building to its former glory and ensuring everything sparkles, from the walls to the gutters and windows, is exactly what we strive for.

Your kind words about our team’s professionalism and follow-up mean a lot to us. We’re delighted that you’re considering us for future projects and truly appreciate your recommendation.

It’s always a pleasure working with communities like yours. If there’s anything else we can assist with, don’t hesitate to reach out. We look forward to working with you again in the future!

Best regards,
Stephen & Tristan
Stardust Cleaning Services

Rated 5 out of 5 stars

Residential guttering clean of…

Residential guttering clean of townhouse

An efficient and thorough service was provided by Stephen and son. They arrived on time as arranged and carried out the work using a vacuum system. As well as clearing the debris, the use of a drone, expertly manoeuvred, offered extra reassurance. A first rate job from a capable team - thoroughly recommend.

November 5, 2024
Unprompted review
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Reply from Stardust Cleaning Services

Thank you so much, Susan, for your thoughtful review! We're thrilled to hear that you were pleased with our efficient and thorough service. It’s great to know that our vacuum system and drone technology provided the reassurance and results you were looking for. We truly appreciate your recommendation and look forward to assisting you again in the future! Best regards, Stephen and Tristan.

Rated 5 out of 5 stars

Nice guys and they know their stuff

Nice guys, they obviously knew their stuff and carried out a very nice job on my Mother's roof and gutters, it looks like new.

October 24, 2024
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Reply from Stardust Cleaning Services

Hi Chris,

Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the results and that your mother's roof and gutters look like new. It was a pleasure working on her home, and we're glad we could bring it back to its best. If you ever need any further assistance, please don't hesitate to reach out.

Thanks again for choosing us!

Rated 5 out of 5 stars

Roof cleaning at its best.

A family run business,the work they carried out was of the highest standard,well pleased excellent value too would highly recommend.

October 25, 2024
Unprompted review
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Reply from Stardust Cleaning Services

Thank you so much for your kind words, John! We're thrilled to hear that you were pleased with the roof cleaning service. Being a family-run business, we take great pride in delivering top-notch work and providing excellent value, so it means a lot to know you’d recommend us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. Thanks again for choosing us!

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