Star Plus Group Reviews 32

The bloke did a shit hot job.would use again. 10/10

Great, sorted out my problem with no hassles will definitely use again

I DO NOT recommend this provider. My experience suggests they engage in over-charging, with fees I believe are unconscionable and violate Australian Consumer Law.

I recently received an invoice for $428 to replace a dual security sensor light with commensurate light costs $35 retail price at local hardware store (Bunnings excluding trade discounts), with the work having been informed to take less than 30 minutes to complete. I consider this to be excessively high, even with a callout fee of $50, and I feel it is not commensurate with standard electrical rates in Adelaide.

The company also withdrew previous agreement to remove the light and refund the money. I found this conduct concerning, especially given the company's past history of misleading and deceptive conduct, for which it has been fined $125,000 in the past.

I strongly advise against using their services and am considering options to pursue this matter further.

Search Google for “SPG (SA) Pty Ltd” and you’ll come across links relating to the previous federal court action and the $125,000 fine.

The company previously involved in this time matches the Company on the invoice I was presented with SPG (SA) Pty Ltd - ABN 22 628 324 176 which is one of the companies previously involved with the abovementioned court action.

Consumer and Business Services SA as part of a media release in 13 July 2023 informed: An electrical and plumbing business has been fined $125,000 for a "sophisticated and well-planned" scheme using fake reviews of its services to mislead consumers.

The Commissioner for Consumer Affairs began legal action against Star Plus Group Pty Ltd and a related business [SPG (SA) Pty Ltd - the same one providing these services under this provider] in the Federal Court for breaches of the Australian Consumer law, accusing the companies of engaging in misleading and deceptive conduct.

On Thursday 22/5/25 I rang Star Plus Energy and spoke with a guy about our faulty inverter on our solar system. I told him what the problem was and he advised me that it would cost $189 for someone to come out and fix the problem. I asked if it could cost more than this and he told me that in most cases this would be the cost of fixing the inverter. He said the technician would be here between 12 and 3pm. I told him that I was going out and could he make it for around 3pm or after. He said OKAY so I went out. The technician arrived soon after 12 and had a quick look at the unit. Told my wife it would cost $2,000 to replace the inverter as it could not be repaired. This guy was very pushy and wanted the job and said we would have to decide now or else the price would go up. I was on the phone to him as well as he was speaking with my wife. Told him to go ahead and book us in. He then insisted on taking away the old inverter – I told him no – he had to leave it. He was not happy about this. When I got home, I rang their office and put in a formal complaint about this young guy. He was rude, abrupt, pushy and not very professional. I would not employ him. Also spoke with them about improving the price. They dropped it by $150. Said there was not much room to move because of the cost factor.
The next morning, they came around and installed the new inverter. Had no problems there as the tech was very helpful, efficient and professional. I paid them for the job and he showed me how to use the unit. He took away our old inverter as they make money on it. As I found out afterwards this inverter costs $675. So, they could have done a better price. So, they must pay their technicians well as they charged nearly $1,200 for labour. The total time both the technicians spent at our place was 2 hours.
I will never deal with this company again and could not recommend them to anyone.
They are just a rip-off and not very helpful at all.

I made an account just to document how terrible of a company Star Plus Group is!. We eagerly commissioned them to install two new chandeliers for our new house as we saw their reviews. When the electrician came over to check if the chandelier was able to be hung, he expressed to his boss on the phone that it was an easy job, so we happily paid the call out fee and agreed to both chandeliers being installed for $1,200. However he never finish the work! He installed the large chandelier completely wrong, we told him 4 seperate times that the sequence of building the chandelier was incorrect. We told him that he had to install the metal brace first before you put on the lights. He never listened. Instead he murmured that he spent 2 hours putting on the light, so therefore wasn't bothered to take it off and do it the correct way! He told us that he will come back tomorrow and we had to arrange a scaffold for them to put the chandelier on. We agreed on everything I mean EVERYTHING they said! Yet the next day they never showed up! Instead the manager gave us an angry call to pay them right now, threatening us and insulting us with racial slurs demanding us to pay them the money that they were "owed", the full $1200. We paid and agreed $600 because they did not finish the work, yet the next day they just tell us that we need the full $1200, despite clearly being the electrician ineptitude! They have put us into a debt collection agency as we didn't cower in their threats. Please, I really have to exaggerate please do not use them. If you do some research you can see that they were sued for flooding false 5 star reviews. $125,000 in fact!

I had these guys come to my house for a blown fuse he quotes 290 00 I said OK then he took of switch boars cover showed me where he thought problem was we looked he checked all the plugs with his tool then pulled out my fridge found that it what caused problem gets to switch board tells me circuit brakes was faulty big mistake extra charge so at the end of the day as per there office read before you sign he didn't care one little bit about the customer only mouthing of at what I did wrong I won't again get burnt tell everybody do good works better and business grow sorry won't be back

We called Star Plus to repair our Mitsubishi air conditioner. Their advert advised $50 call out fee
The moment the technician arrived he required that we sign an agreement for $295 plus parts before he even asked any details of the problem. He then opened up the air conditioner and after a short inspection advised that the PCB and fan motor needed to be replaced. He then went to his van a prepared a quote for $2069.52 to fix... But NO guarantee on repairs or parts. Outrageous quote for something that should probably be no more than $500 . He was gone within an hour but we were $295 worse off.
I contacted the office and spoke to a very rude representative who tried to shame me as a pauper trying to beg for some money back. I would warn anyone and everyone to beware of this company's shabby business practices. We were scammed!

They finally got what they deserve. Liquidation.

They provide services at a very affordable cost, and the team is very skilled and reliable in dealing with emergency situations. Friendly and customer focused. I will contact them again if I need any electrical services in the future. Thank you

Excellent service and very pleasant person

Great job, I was kept informed of progress and had good suggestions recommended. All done neat and tidy. Extremely pleased with the end result. Would definitely use Star Plus Electrical again. Thank you

Charged $440 just to put in a GPO. The electrician claimed it took him over 2 hours. The truth is he started charging 30 minutes before he even arrived! Then charged an extra 20 minutes working time to sit in his van. Refused my mother-in-law (who was house sitting) to pay card and forced her to pay cash. Probably because he knew we were going to complain. When we received the receipt afterwards and asked to correct the over charged time the customer service guy abused me on the phone, refused to disclose his name and then hung up. Would never use them again.

Would highly recommend Star Plus Electrical. The electrician was on time arriving at both the quote and the work, is very easy going and friendly and did a great job.

I found Star Plus Electrical very professional and extremely reliable. They seem to always put the customer first and offer to advise in favour of the most cost-effective repair or efficient solution. Very clean, tidy and respectful of our property. I couldn't have been more grateful!

I used Star Plus Group to repair my oven. The technician arrived on time and knew exactly what needed to be done to fix the oven. I was very impressed with his knowledge and professionalism. I would use their services again.

After reading the excellent reviews here, I decided to call Star Plus Group to help repair my electric oven. The technician was very friendly helpful and knowledgeable. It did not take him long to find out the problem and he fixed it right away. The service is very reasonably priced, and they did what they said they would, when they said they would. I recommend them fully. Thanks

BUYER BEWARE - Do not, I repeat do not let this company in your door. Overpriced isn't even close. Quoted $1650 to replace an air conditioner motor. No detail or breakdown of costs provided. Did my own research. $283 for parts. Quoted by another reliable company for a $300 install. Saved $1050 !!!!!! This is on top of the initial $219 call out fee to detect the issue. What a joke. Taking advantage of Covid-19 and ripping people off. Disgusting is a polite description.

We had a blocked drain, Adam came out to our place and cleared most of the blockage and used the camera to investigate what was happening. He contacted council on our behalf and the issue is now being handled by them. Adam is an amazingly honest guy and gave me all the info I needed. I would not hesitate to recommend Star Plus Plumbing to everyone I know. An amazing job by an amazing guy. Thanks.

Amazing service saved our Christmas. Thanks you Star plus electrical for coming during holiday for emergency work, Excellent knowledge and great service. highly recommended for any electrical work.

Chris did a good job installing downlights in my house. He arrived on time and reasonable price as well.

I would definitely recommend Chris and Star Plus to my family and friends for anyone looking for an electrician.