I am updating this review to share that my order arrived about an hour ago(today). Thankful to the team that worked on ensuring same was received upon my initial review. Thanks
Company replied
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I recently purchased some sponge refills and I am extremely disappointed with their quality. I initially bought the device on Amazon.ca and although I love the device itself, I must express my frus... See more
Company replied
Ordered face masks, which I adore and a great product. Always kept informed as to when they would arrive and it was quickly
Mit ansigt kunne ikke være mere glad. Blid og intens fugtgivende. Min hud er smidig og glødende.
Company details
Written by the company
Starskin: Elevating Beauty to a Radiant Experience At Starskin, we're more than just a skincare brand; we're your trusted partner on your journey to radiant, healthy skin. Our mission is simple: to deliver innovative, high-quality skincare solutions that empower you to look and feel your best every day. Exceptional Quality, Always: We believe that skincare should never compromise on quality. That's why every Starskin product is carefully crafted with the finest ingredients, rigorous testing, and a commitment to excellence. Innovative Formulas, Real Results: Our team of skincare experts and scientists work tirelessly to develop cutting-edge formulas that address a wide range of skin concerns. From hydrating sheet masks to rejuvenating serums, our products are designed to deliver visible, transformative results. Clean Beauty, Cleaner Conscience: Starskin is committed to sustainability and clean beauty. We prioritize eco-friendly packaging and responsible sourcing to minimize our environmental impact. Our products are cruelty-free and free from harmful ingredients, so you can trust what you're putting on your skin. Empowering Your Unique Beauty: We celebrate diversity and believe that beauty comes in all shades, shapes, and sizes. Starskin products are designed to enhance your natural beauty, helping you embrace your individuality with confidence. Dedicated to Your Satisfaction: Your satisfaction is our priority. Our customer support team is here to assist you with any questions or concerns you may have, ensuring a seamless and enjoyable shopping experience. Join the Starskin community and discover the secret to radiant, healthy skin. See why thousands of customers around the world trust us for their skincare needs. Transform your beauty routine with Starskin today! Your skin deserves nothing but the best, and that's exactly what Starskin delivers. Thank you for choosing us to be a part of your skincare journey. Share your Starskin experience with us on Trustpilot, and let's continue to glow together!
Contact info
Marinus van Meelweg 24, 5657 EN Eindhoven, 5657 EN, Eindhoven, Netherlands
- 0888866222
- hello@starskin.com
- starskin.com
4.1
Great
42 reviews
Replied to 33% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Best collagen sheet masks
These are the best collagen sheet masks I've used. They leave my skin soft and hydrated.
March 26, 2025
I still have not received my order!!
January 19, 2026
Great masks quickly
Ordered face masks, which I adore and a great product. Always kept informed as to when they would arrive and it was quickly
January 12, 2026
Reply from Starskin
Thanks so much for your lovely review! 🌟 We’re so happy you’re enjoying our hand and foot masks—hope they keep giving you that little pampering moment you deserve!
Reply from Starskin
Hi Cama,
Thank you for the lovely review!
We love hearing this! 💕 So happy it’s your go-to for that everyday glow! 🌟
With love,
Melissa
I haven't received the order.
I am updating this review to share that my order arrived about an hour ago(today). Thankful to the team that worked on ensuring same was received upon my initial review. Thanks
November 10, 2025
Reply from Starskin
Hi there,
We’re very sorry to hear about your experience. This is absolutely not the level of service we aim to provide.
We’ve just reached out to you via email so we can gather a few details and look into what went wrong with your order. Once we have this information, we’ll do our very best to resolve the issue as quickly as possible.
Thank you for giving us the chance to make this right.
With love,
Melissa
Amazing product and amazing service
Amazing product and amazing service!
Quick delivery would highly recommend
October 31, 2025
Reply from Starskin
Thank you! 💖 We're so glad to hear you’re happy with both the product and delivery!
I decided to treat myself and bought…
I decided to treat myself and bought the luxury handgloves, foot gloves and foot peeling spray.
Such a waste of money.
Peeling spray does nothing
Both hand and foot gloves split when putting them on with no real benefit to my skin, total waste of money!!
October 10, 2025
Unprompted review
Reply from Starskin
Hi Julie,
Thank you for taking the time to share your feedback. I’m really sorry to hear that your experience with our hand gloves, foot gloves, and foot peeling spray didn’t meet your expectations. That’s definitely not the experience we want for our customers.
We’d love the chance to make things right. Could you please reach out to our customer support team at hello@starskin.com so we can better understand the issue and find a solution for you? Your satisfaction is very important to us, and we want to ensure you get the results you were hoping for.
With love,
Melissa
Team STARSKIN
Reply from Starskin
Hi Tan,
So happy to hear your order arrived quickly and that you’re enjoying the product! 😊
With love,
Melissa
Team STARSKIN
Reply from Starskin
Hi Iryna,
Thank you! It’s fantastic to hear you’re loving the product. 💕
With love,
Melissa
Team STARSKIN
Excellent
Excellent, speedy delivery. Packaging was good too. Overall very reliable website.
October 21, 2024
Left with a chemical burn
I bought the magic hour footmask, initially from Zalando.
Had to take it off after 45min, because I had a burning sensation.
Now, The Day after, my feet were red, and my skin has almost burnt The first layer of skin, off my feet.
Went to The doctor, to seek help.
So now I have to use aloe vera gel and antibiotic, because of a chemical burn from The product…
July 7, 2024
Unprompted review
Reply from Starskin
Hi Victoria,
Thank you for reaching out to us!
We always aim for 100% customer satisfaction, so thank you for informing us about the less positive experience you had. This helps us to improve all the time!
We are sorry that you’ve had a negative experience with our STARSKIN Magic Hour Exfoliating foot socks
First I would like to address your concerns. The STARSKIN Magic Hour Exfoliating foot socks are one of our best selling products. The formula has been clinically tested by a renowned dermatological institute and has achieved a 100% safety score. Since its launch, we have sold hundreds of thousands worldwide and rarely received a complaint. The formula has not changed since its launch.
Reactions on the skin can be very complex and difficult to detect. Our formula contains natural AHA-fruit acids that may increase your skin’s sensitivity. In addition your skin may have become sensitive to one of the natural ingredients in the formula. A reaction does not always appear at first but can develop over the years.
Our advice is to soothe the skin with cold water and to avoid bright sunlight as much as possible. If you can’t avoid bright sunlight use a sunblock with a high protection factor (SPF 50+). Do not apply any other products - with the exception of sunblock - on the skin for the next 3 days.
Be sure to consult your doctor if you are in doubt about the cause of your symptoms or if you cannot find out what triggered them. Also if your symptoms persist, it is best to consult your doctor.
For the inconvenience we are going to send you a STARSKIN pampering package containing a few STARSKIN products including the STARSKIN VIP GOLD highly nourishing and soothing foot masks. These can be used after the period of 3 days to intensively soothe and soften the skin.
Please send us your full address.
We truly apologize and hope that we have solved this difficulty to your convenience!
Mit ansigt kunne ikke være mere glad
Mit ansigt kunne ikke være mere glad. Blid og intens fugtgivende. Min hud er smidig og glødende.
June 26, 2024
Starskin is quality and pleasure!
I placed an order for Starskin and I am very pleased. My order arrived very quickly and exactly on time! Face masks are great!
March 14, 2024
The order came very quickly!!All the…
The order came very quickly!!All the products were in good condition and came correctly!
January 25, 2024
Refill sponge is very poorly made.
I recently purchased some sponge refills and I am extremely disappointed with their quality. I initially bought the device on Amazon.ca and although I love the device itself, I must express my frustration with the black sponge. Each and every one of them fell apart immediately after use. I decided to buy the refill, thinking that the first occurrence was just a one-time incident, but unfortunately, they were all the same. It was necessary for me to personally glue each sponge just to be able to use it. Considering the price of the product, this level of quality is simply unacceptable.
Update
The company responded to my email in a timely manner and offered me a different product. The device itself is lovely; however, the black sponge could use some improvement.
January 28, 2024
Reply from Starskin
I'm so sorry to hear!
We got your email with complaint today and responded to it. We will gladly send you a new 'limited edition' set and an extra Rubycell puff to make up for it!
Beautiful products! Super fast delivery :)
October 13, 2023
24/7 support is a farce
Cannot ever reach them for a response even with their 24/7 support! Do not buy from here.
March 31, 2023
Unprompted review
Reply from Starskin
I want to begin by expressing our sincere apologies for the frustration you've experienced in trying to reach our 24/7 support. We understand how essential reliable customer support is, and we are genuinely sorry for falling short of your expectations in this regard.
We take your feedback seriously, as it helps us identify areas for improvement. Rest assured, we are already taking steps to rectify this issue and enhance our support services. We are committed to ensuring that our customers can easily reach us whenever they need assistance or have questions.
Please allow us a chance to make things right. If you could kindly share more details about your experience or the specific issues you encountered, we would greatly appreciate it. Your insights will help us address the root causes and prevent similar situations in the future.
At Starskin, our mission is to provide exceptional products and service to our valued customers, and we're deeply disappointed that we've let you down on this occasion. Your satisfaction is our priority, and we are determined to regain your trust.
If you have any further concerns or if there's anything specific you'd like to discuss, please don't hesitate to contact us directly at hello@starskin.com. We're committed to resolving this matter to your satisfaction.
Once again, we apologize for the inconvenience you've faced, and we appreciate your patience and understanding as we work to improve our services.
Thank you for choosing Starskin, and we hope to have the opportunity to serve you better in the future.
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