Start.ca Reviews 

Been with Start for at least 7 years. Within the last year my speeds get so low in the evening that YouTube is buffering. Ran some tests and it's all over the place, often getting less than 1 MBPS around 8pm. Then they sent me a new modem for the upgrade which I followed the instructions they sent and registered it on their website but it wouldn't work. When I called customer service, I waited on hold for well over an hour for them to tell me it's a "known issue" and they are working on it. Guess its time to find another ISP.

Have been with start.ca since their beginning. Was always good service and pricing. Great customer service with easy-to-understand English speaking reps. That has all changed dramatically since Telus took them over. Price increased 80% for my internet service. I called and negotiated a return to my current pricing. They agreed. My invoice then arrived with their new increased price and not the price which had been promised to me. I called them and was told they wouldn’t honour the lower price as it was below their ‘threshold.’ This, after they had agreed to the new terms. Bell and Cogeco now have a rival in terms of lying and deceit. I closed my account with Start yesterday.

I’ve been with Start for a couple years now. The service has been fairly reliable and customer service is usually friendly. However, their current internet offerings in terms of speed and price are seemingly uncompetitive. Other ISPs of the same size are offering three times the download speed at the same price, which is very tempting. Start needs to take a look at their pricing model.

Rogers tech showed up exactly when they were supposed to and activated the coax cable line. I plugged the provided modem in and ran a line to the provided router. Wifi came up within a few minutes, no configuration needed on my end other than changing the WiFi SSID (name) and adding a password. Perfect!

The saga continues - paying for 1Gb down and 50Mb up - ACTUALLY getting 500Mb down and 50Mb up. Start does not reply to tech email and when called they make the customer look like a moron. Paying $100 for this service which has now been reduced to $90 - terrible customer care - speed tested directly from modem - service also cuts out frequently (stalls for a few minutes, then comes back).

I was a customer for 9.5 years when Rocco was the company's owner and CEO. In those days it was FANTASTIC! Customer service was always 5 star. Only once when I called did I have to wait to speak with someone! A few times I was able to contact Rocco directly via DSLReports. He always answered customer inquiries. What other CEO does that?

That was then, this is 2023 and the company is now owned by Telus. This company has taken upon itself to SPAM former customers. I've never had this happen with Start EVER. I called and was told they would place me on their DNC list.

That was January. From that time until today, August 4, 2023) I have received 3 additional unsolicited emails. They are coming from someone called Morrisa that I assume is in the marketing department. I called to speak with her and they said she did not take calls but I could talk to a supervisor. What a load of horse feathers. Per my promise to the CSR, I have filed a formal CASL complaint with the Government of Canada - fightspam.gc.ca

Start and Telus need to understand that just because they have deep pockets and are in the pockets of the CRTC, it does not give them license to break the law.

START and TELUS are SPAMMERS.

I have been with Start internet service for a very long time . I am on an old DSL service with a dry loop as that is all that is available in my rural area . I have to leave the country for 6 moths for family concerns and when I asked to have my account put on pause until my return , I was told NO ! I was told that they can not do that for me and that I would have to cancel my account with them and the sign u for a new account when I get back. But the catch is that they want be to sign up for a cable account which is not available in my area . So essentially because I have to leave for 6 months , I am being thrown to the curb in gratitude for all the years that I have been with them. Nice very nice way to treat your long term or any customer for that matter !

I subscribe to the service April 25 and was charged $158.20. I called back a few fays later and was treated like a complete moron. I cancelled immediately and was refunded $ 146.90 on April 27. Even a complete idiot can see the problem with this. How do you SHYSTERS sleep at night??????

Great alternative to phone company internet providers. Consistently good speed and uptime. Highly recommend.