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Star Tech Ltd is the largest computer shop and IT Solution Provider in Bangladesh. Established on March 1, 2007, Star Tech has grown into Bangladesh's leading technology retailer, offering a comprehensive range of products including custom-built PCs, laptops, tablets, smartphones, servers, workstations, and genuine Apple products. With 20 retail outlets across major cities such as Dhaka, Chattogram, Gazipur, Khulna, Rajshahi, Mymensingh, and Rangpur, and a user-friendly online platform, Star Tech ensures convenient access to quality tech solutions nationwide. Our commitment to customer satisfaction is reflected in our motto, "Customers Come First," and our ISO 9001:2015 certification underscores our dedication to maintaining international quality standards.
Shop-228, 229, 2nd Floor, IDB Bhaban, 1207, Dhaka, Agargaon, Bangladesh
2.9
3 reviews
Replied to 5% of negative reviews
Typically replies within 24 hours
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Bad service, super unorganized. Don't buy something from here unless you want go to thru multiple calls. They sold me a GPU, confirmed the order thru a call and text message only for them to notify me they need 3 business days to bring the GPU from another branch.
Today, I visited IDB Bhaban and purchased a PC from Startech. Unfortunately, my experience during the PC assembly and Windows 11 installation was extremely disappointing and unacceptable due to the behavior of the service personnel.
The individuals responsible for building the PC demonstrated highly unprofessional, rude, and disrespectful behavior. They lacked even the most basic level of customer etiquette. Their tone, attitude, and manner of communication were inappropriate and made me feel uncomfortable and disrespected as a customer. This kind of conduct is completely unacceptable in any professional service environment.
As a paying customer, I expect basic courtesy, respectful communication, and professional service. Instead, I was treated in a manner that reflects poorly on Startech’s service standards and damages the company’s reputation. Such behavior raises serious concerns about the training, supervision, and accountability of the service staff.
I strongly urge the management to investigate this incident immediately, take appropriate disciplinary action, and ensure that all service personnel receive proper customer service and behavioral training. Immediate corrective measures are necessary to prevent similar incidents in the future.
I am submitting this complaint with the expectation of a formal response and visible action. Customer trust and satisfaction should never be compromised due to staff misconduct.
Reply from Star Tech Ltd. - IDB Branch
Dear Mashud Perveg,
We sincerely apologize for the unprofessional and disrespectful behavior you encountered at our IDB Branch. What you described is completely unacceptable and does not reflect the service standards we strive to maintain at Star Tech.
We take your feedback very seriously and have already initiated an internal investigation regarding the service personnel on duty during your PC assembly. To help us take the appropriate disciplinary actions and address this directly with the team involved, could you please share your invoice number and contact details with us at https://complain.startech.info.bd/ or call us at 16793?
We value your trust and are committed to making this right. Thank you for bringing this to our attention.
Best regards,
Star Tech Team
Good support and service.salesman are so good
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