StartGlobal 

My experience with start global was top notch. Had everything done in a faster timeframe than I thought. The process was very easy and straightforward. Any questions I had were answered quickly thoroughly.

The service and the follow up were excellents

Prompt and very professional service delivery! Keep it up!

Everything was delivered as planned

Recommended, Is all I need to say.

Fast and reliable partner. My every doubt was solved, the attention is perfect and the service itslef. Already recommended to some friends!

Was ok. No more problems at all

Good but slow. getting the EIN process takes SO LONG. and they will make excuses saying is not their fault but other alternatives does actually get this faster. so I encorage StartGlobal to improve their process as you can't do business without an EIN number and waiting more than 3 months is not really a good experience.

Awesome work. Everything done quicker than expected.

StartGlobal made it easy and enjoyable to open a company remotely. Their prompt service, easy to use dashboard, status updates, responsive email support, detailed information of the entire process on their website, and their transparency made it even better.

Service was done real fast and I was kept inform all throughout the process. Will recommend these guys to anyone for fast effect service.

Overall experience was excellent. The process is easy to understand and fast. The interface is friendly and straightforward. Customer service was great, and the questions I had were answered within the day. I only had a problem with my credit cards, two of which were rejected, and I had to use a third one that I did not want to use.

It was a very fast process! Everything went well and seamlessly and I now have my registered business, EIN, phone number, address, and bank account.

Short version:
1. services have significant deficiencies
2. seller partially refuses to perform the promised services
3. seller refused partial refund due to non-performance
4. seller refuses full refund under his "100% money back guarantee", although the deficiencies from point 1.) entitle to a full refund.

Long version:
I contacted the company StartGlobal in December 2022 to form an LLC in the USA. The company StartGlobal offers all services related to the formation including registration, compliance and tax advisor services.

Since it was December 2022 I agreed with the company StartGlobal that the company should not be registered until January 1, 2023.

In the incorporation package for $599, according to their homepage, all incorporation services are included, including name check, registered agent, registration with filing with the state, applying for EIN number with IRS, mailing address, phone number, etc. Compliance, State Taxes and Federal Tax are also included in this cost (see home page "This is the cost to maintain your business from second year. First year cost is covered in the one time fee above.").

The application was then filed with the State of Wyoming as early as December 2022 by StartGlobal with an effective date of January 1, 2023. Until this point everything was okay.

The next step was the registration with the IRS/application for the EIN number. Here the company StartGlobal made a fatal mistake and stated that the company already became active in December 2022.

I did not notice the error until there were severe delays in issuing the EIN number. I then hired another service provider to contact the IRS and expedite the process. This also revealed the error made by StartGlobal.

This error leads to the fact that I am obliged to prepare a tax return and have to keep books for the year 2022 (even it's only a few days).

Of course, I immediately reported the error to StartGlobal. As a result, I was offered to prepare the tax forms for 2022 "free of charge" (although according to the offer description, this is explicitly included in the one-time fee the entire first year). However, the tax forms (form 5472) contained errors. For example, Form 5472 did not show the real activity of my company as activity, but rather the activity of the company StartGlobal. Also, the corresponding mandatory fields were not marked or were marked incorrectly. I then complained about this and asked for an improvement.

I was denied the improvement, so I requested a partial refund in the amount of $299 (which is the second year's federal tax document fees). The partial refund was also denied to me.

Rather, I then received the wrong documents again with the indication that I could simply adjust the documents myself. In all likelihood, however, I guess the tax advisor registered with the IRS (who is indicated on the form) was not informed of this procedure at all.

Also, the offer includes not only the preparation of (incorrect) tax documents, but also their submission via appropriate specialized personnel (see homepage).

Since a solution was no longer possible in the normal way, I checked the offer descriptions again. StartGlobal offers a comprehensive 100% money back guarantee on its homepage. I also received an email (before accepting the offer) with this guarantee. Quote:
"Hello StartGlobal offers a 100% money-back guarantee for your business formation, EIN, and bank account. For example, if we cannot open a bank account for your business or it gets rejected, we offer a 100% refund. We will NOT deduct any state fees or any service charges. If you paid $599, you get $599 back."

Accordingly, I am entitled to a full refund of $599 due to the incorrect EIN application.

However, I was also denied a refund under the money back guarantee by the seller.

Even contacting them again and also point out that they removed from their homepage the part with the extensive guarantee... Quoute:
"100% money back if we can't deliver. No questions asked
If we can't get you registered or deliver on any of the promises, you get your enitre money back"
...
led to no refund. Instead I received another arogant e-mail from the CEO of startglobal taking no responsibility cause I signed the incorrect form (cause I trusted them).

What should you say to this? You hire this company to fill the forms for you correctly. They make multiple misstakes and they take zero responsibility. Even you give them multiple possibilites to correct their misstakes, they just refuse to finish the agreed work (remember: at the end the refused to correct and fill the federal tax form 5472 in my case - they only sent me the last incorrect version). I will certainly not order there a second time and can not recommend this company to anyone.

Great experience 100% focus over the user experience!!!