Star Tours Reviews 9,359

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,304 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff, including tour managers and coach captains, for being friendly, polite, knowledgeable, and well-organized, ensuring smooth and enjoyable trips. Many appreciate the excellent service, well-planned itineraries, and the quality of accommodations and food provided, often describing their holidays as fantastic and memorable. However, some people were dissatisfied with certain aspects, such as uncomfortable bus seating or hotel quality. A few customers also mentioned issues with time management, feeling rushed at some attractions while spending too long at others, and occasionally experiencing a lack of proper meal breaks. A small number of reviewers also raised concerns about the professionalism of some staff members, which impacted their experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise tour managers for their... See more

Holidays

People report positive experiences with holidays, often highlighting well-organized and enjoyable trips. Many... See more

Service

Clients share positive opinions on service, frequently highlighting the excellent organization, seamless... See more

Location

Reviewers mention positive feedback about location. Customers praise the well-planned itineraries that cover... See more

Quality

Consumers generally express satisfaction with the quality of various aspects of their experience. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paris Disneyland special tour was well organised and punctual. The coach driver and manager Saurbh Patel were both friendly and polite. Tour manager took care of each passenger every time. One sugges... See more

Rated 5 out of 5 stars

It was our 3rd trip with Star tours.. most enjoyable.. well informative.. great friendly guide Stephen Fernandez and coach captain Delroy and Mika . Not to forget the great family like other tourists... See more

Rated 5 out of 5 stars

I had such a fantastic day trip to the Cotswolds and Oxford with Star Tours today! Our tour manager Mr. Divash Joshi was absolutely brilliant, friendly, attentive, and full of interesting stories th... See more

Rated 5 out of 5 stars

Overall, it was an amazing four days tour of Scotland. Abhishek (tour manager) managed our tour promptly and smoothly, additionally, Jayesh (coach captain) made sure that our journey was safe and nice... See more


Company details

  1. Tour Operator

Written by the company

Since 1997, we have earned a reputation as the UK’s preferred Asian tour operator. As you read the testimonials, you will see why thousands of travellers repeatedly choose Star Tours. As a family business, we are constantly improving, evolving and refining our services to meet our passengers’ needs. This year we are proud to offer new tours to worldwide destinations as well as introduce many enhancements to our existing tours and services. We at Star Tours pride ourselves in providing first-class services, professional tour managers, authentic Indian meals and itineraries that appeal to everyone. We offer comprehensive tours at a price to suit all travellers without compromising on quality and services. Our hospitable approach to families, groups and communities has helped us maintain our position as the first choice for thousands of people worldwide. We believe that touring should be fun and that our guests should be well-versed in the history and aspects of culture whilst they explore the world. Our tours are designed for travellers to enjoy a diverse array of fascinating countries. With our guidance, you will visit iconic locations made famous on screen and in literature with the assurance that you are travelling with the experts. Contact us 24 hours a day, 7 days a week and allow us to help you find that perfect dream holiday for you and your loved ones. We hope that you enjoy browsing through our brochure, and we look forward to welcoming you to the Star Tours holiday experience. Bon Voyage


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 5% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Overall experience was amazing

Overall experience was amazing. Everything in the itinerary was covered. Thanks to our coach driver Jayesh, his driving skills was outstanding, he safely took us to every stops. Additionally, food was great. And also, thanks to Abhishek (tour manager) he arranged everything smoothly, he made our tour even easier and better.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

It was great

It was great. Covered everything that was on our iternary. The accommodation provided was also good. Charms of Europe is a great 5 day tour.

October 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience!

Excellent experience!
Very beautiful stay, amazing food and itinerary.
Stephen our guide, Lica and delroy these 3 guys are the best! Very friendly and had fun throughout the journey.

Highly recommend.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Memorable tour

Our Europe tour was truly the trip of a lifetime! From start to finish, everything was seamless — well-organized, fun, and full of unforgettable experiences. We visited some of the most beautiful cities and each offering its own charm, culture, and history.
Food was great specially in Switzerland and Paris . Weather didn’t help us in Switzerland but we enjoyed each day .
Our tour guide MR Mohsin was amazing — friendly, knowledgeable, and always went above and beyond to make sure everyone had a great time.

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Very well organised and great communication

Mohsen, our tour manager was fantastic. He managed all aspects of the tour very well and more importantly the time. He kept us engaged for most part of the tour.
The tour itself was planned very well. Of course would have liked a bit more time everywhere but this was a very good value for money. I must say the food was catered really well to the needs of us.
Was wary about Coach trip with several 100s of miles a day but it was a lot more comfortable than I expected.
Would I do it again? I am already thinking what your to book next.
Thanks star tours and the captain Mohsin.

October 25, 2025
Unprompted review
Rated 4 out of 5 stars

Star tours

I had a wonderful experience with Star Tour! Everything was perfectly organized — the food was delicious, the hotels were clean and comfortable, and all the staff were very kind and helpful. The places we visited were beautiful and well-chosen, making every day exciting and enjoyable. I especially want to mention mosh, who was so friendly and took great care of everyone. Thank you, Star Tour, for giving us such an amazing trip — I’ll always remember it!

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Really good experience

Really good experience. Enjoyed the paramonic Europe tour a lot especially Switzerland. Mohsen really a great tour manager. Must visit the tour hi fly recommend

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Being all like one family and friendly.

Dear Friends,
I would like to take this opportunity on all our behalf to thank our wonderful tour Manager Divash Ji very friendly informative on Bollywood shoot spots..
I believe we all enjoyed the trip and hope that we meet in another tour off star tours in the future.
I would also like to thank on all our behalf our both coach captains Gareth and Gareth who drove safely through our our journeyespically in the severe weather conditions. They both did a great job. Thank you all so much.
From Sanjay aunt.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Good value for money.

We took Swiss Alpine in Oct-25. The tour was well organised, selection of accommodation and food was good. Chef Viay at Hotel Sherlock Holmes presented excellent Indian food. Tour manager Divash Joshi was well informed and conducted tour time table well. He is also good entertainer. Overall we had good holiday.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Star Tours was amazing

Star Tours was amazing! They made our trip to Switzerland a wonderful, memorable one. The arrangement and managements were impeccable and our tour guide Divash Joshi was awesome, providing lots of useful information facts and being warm and friendly in general. We made some great friends and were kind of like a big family by the end of the 5 days. Gonna cherish this for a long time… 100% recommend them for your holiday experience!

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

An amazing trip to Belgium & Holland with Tej and Zee

We just came back from our Holland & Belgium trip with Tej as the tour manager and Zaishan as our coach captain.
I would like to pass on my appreciation to these two individuals without whom the trip wouldn’t have been the same! They are such lovely people and we would love to go back on a trip with star tours if it’s again with Zee and Tej!
Tej is so knowledgeable and his clear communication made it so easy for the group, he was also very accommodating to the passengers ideas.
Zee is a fantastic driver and made us all feel safe over the long drives.
Coming to the itinerary- it was very well planned but a small suggestion would be around the location of the hotel - would have been easier to have it somewhere mid way rather than where we were placed as it would have helped us on some less travel.
I would also suggest the routes back from ferry need to get better, felt like a very long drive back to Southall, could this be broken down into two coaches from Dover just a suggestion but understand it’s not easy to sort out the logistics when it involves a large group but would have been great if we didn’t have to go around London until we got to our stop.
We live in Gloucester and had to travel to London for our pick up as the pick up prices from Bristol were exorbitant, it will be worth looking into your prices so you can encourage more passengers from outside of London areas as well.
Lastly, I would love to say I can recommend star tours to all our family members and friends & thank you for such an amazing trip with some lovely memories!

October 27, 2025
Unprompted review
Rated 4 out of 5 stars

Hi I went on the Paris 3 day tour

Hi I went on the Paris 3 day tour. I enjoyed it but the only thing I did not like was the breakfast There was not much variety and for the price we paid the breakfast could have been better. The dinner I enjoyed it was lovely.

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Keep up the good customer service …

We had 3 day tour and throughly enjoyed. The hotel and evening meals at indian restaurant were excellent. The tour manager, Mr Tej was very friendly and made us all comfortable. Excellent driver Mr Zee.
I would say good value for money. Would definitely travel again with Star Tours.
Thank you.

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Swiss Alpine tour…

Amazing experience on Swiss Alpine tour. Tour Manager Divash Joshi has good knowledge about the places, well planned , well managed, food was amazing. Had a lovely fun time.

October 24, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look