Star Van LinesReviews 

139
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and efficient, making the moving process stress-free and smooth. Many people highlight the careful handling of their belongings, with items arriving safely and undamaged, even in challenging weather conditions. Reviewers appreciate the excellent service, noting that the company is reliable, professional, and often exceeds expectations with clear communication and helpful assistance. However, some customers also noted issues with delivery times, with trucks arriving late or experiencing significant delays. A few other people also felt that pricing could be better, with unexpected charges or discrepancies from initial quotes, and some reported damage to their items or unprofessional behavior from agents.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the professionalism,... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing significant delays and a lack of... See more

Product

Reviewers highlight ambiguous aspects of product handling, with some customers expressing satisfaction that... See more

Price

Customers had ambiguous experiences with price, with some reviewers reporting fair prices and accurate quotes... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Moved a 3-bedroom down to Missouri, this summer. I wanted a totally licensed and dependable carrier, which Star Van Lines definitely is. Got a free quote online, and Manager Michael called back immedi... See more

Rated 4 out of 5 stars

Everything was polite and professional – the team handled the move carefully and stayed respectful throughout. No complaints about the quality. If I had to mention something, the price could be a bit... See more

Rated 5 out of 5 stars

Had to move my studio apartment and I was worried about my old record collection. The movers handled everything carefully, even stacked my vinyl upright like I asked. They paused a couple times to ask... See more

Rated 5 out of 5 stars

The movers just finished my move from Denver to Boulder , and the whole experience was honestly excellent.Denis and his team were super professional,friendly and incredibly efficient from start to fin... See more


Company details

  1. Moving Company
  2. Moving and Storage Service

Written by the company

Star Van Lines is a Moving company (not broker) providing excellent services for customers. Serving long-distance, local, commercial moves. Packing and unpacking services, piano moves. Storage service can be provided and temporary storage use is free for our customers. We provide discounts for seniors, veterans and our permanent customers. Only fair prices and great service with respect, support and kindness. Our team is able to provide you with a quality experience , we are here to make your move as easy as possible. We are confident that every customer will find moving effortless with our expert and reliable moving team. We keep our customers informed. Every move is customized to meet the needs of each person, business, and family. As a nationwide moving company we are fully licensed and can serve your needs in California, Florida, Nevada, Washington, Arizona, Colorado, New York State, Texas , North Carolina , Georgia and deliver your loads nationwide. Start your move today with a free quote or make a call us by 855-822-2722 and our managers will be happy to help you and make your move stressless.


Contact info

3.9

Great

TrustScore 4 out of 5

139 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 1 month

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3.9

All reviews

(139)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Reason: Moving in with girlfriend

So yeah — we finally decided to move in together. Two students, one tiny budget, and a whole lot of random furniture (don’t ask why I own three desk lamps). Found Star Van Lines online and honestly wasn’t expecting much — just needed someone to help us not break our backs.

But man, they actually surprised me. These guys showed up early, didn’t waste time, and were cool with the fact that we were still stuffing things into boxes when they arrived One of them even helped me wrap my monitor because I clearly had no clue what I was doing.

Was it perfect? No idea — I mean, moving sucks no matter what. But nothing broke, the price was fair, and they didn’t treat us like we were dumb kids. That counts.

Would I call them again? 100%. Just hoping I don’t have to move again for a while.

May 8, 2025
Rated 4 out of 5 stars

The move was stressful for us

The move was stressful for us, but the Star Van Lines team did a 90% job. Everyone arrived on time, the things were packed well and quickly. There was a slight shortage of packing materials for some things, which is why we had to delay a little at the loading stage.

But, to sum it up, there were no serious problems, and everything arrived intact. They explained all the nuances regarding the price in advance, and there were no surprises. The cost of the service was acceptable, and if I need help with moving again, I will definitely contact them.

May 8, 2025
Rated 5 out of 5 stars

We’re your typical family

We’re your typical family: two kids, one rabbit, and way too many boxes labeled “important” even though no one really remembers what’s inside. Moving is stressful enough, especially when your packing list includes three beloved stuffed bunnies and a backpack full of LEGOs that “no one is allowed to touch because it’s dad’s LEGO world.”

We called Star Van Lines on a friend’s recommendation, and right from the first phone call, we felt like we were in good hands. Clear coordination, honest pricing — everything was discussed upfront. But what really stood out was how calm and kind they were once they saw our kids running around yelling, “Don’t pack me in a box!”

The crew worked efficiently but never rushed. One of the movers even smiled and said, “I wouldn’t stack that toy on top of the glassware unless you want a fireworks show on delivery” — and you know what? He was 100% right.

If I’m being picky, they were about 20 minutes late, but they called ahead, so we finished breakfast and let the kids watch one more cartoon. Other than that — flawless. Everything arrived safely, no scratches, no stress. The kids calmed down, the rabbit didn’t even notice the change of address.

So yes, I’d definitely recommend Star Van Lines — especially to anyone whose home is full of more than just “stuff.”

May 5, 2025
Rated 5 out of 5 stars

Recently I hired Star Van Lines Movers…

Recently I hired Star Van Lines Movers to move my senior parents to a retirement community, and honestly, I've never been so thankful that I chose them to manage it. It wasn’t about the boxes or the furniture — they were simply moving them — it was everything else.
The team showed up right on time and immediately put us at ease. They were gentle with my parents, really took their time with the fragile items — old photo albums, china, a few antiques — and made sure my parents understood what was happening at every stage. That level of patience and care meant a lot.
The move itself went incredibly well, with no stress, no delays and all our things arrived safe and sound. They seemed to get it: How much this day meant to us. Five stars, no hesitation — I’d be comfortable recommending them to anyone in their stage of life transition.

May 3, 2025
Unprompted review
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Reply from Star Van Lines

Thanks , Angel ! Best wishes to you and your parents !

Rated 5 out of 5 stars

Was in need of a last minute local…

"Was in need of a last minute local move, do to a experiencing a surprise lease issue and these guys literally saved the day Star Van Lines Movers." I’d called one afternoon on a Thursday and the next morning on a Friday there was a crew at my door, all systems go — quickly, professionally and not a bit fussed about the pouring rain.

What struck me right away was how composed and ready they seemed. They had brought extra covers and plastic wrap to wrap both my furniture, as well as the floors and they complained not once about the weather or the rushed schedule. And yet, despite the time crunch, they packed with attentive precision.

Despite the slick sidewalks and narrow staircases, no damage was done and they handled it like pros. I anticipated at least a couple of nicks or delays — but nope, all was delivered dry and safe and on time.

Under these conditions, I’ve never had a move go this easily. The crew was positive, efficient, and really seemed to enjoy doing a great job. If you need help and daunted by the circumstances Star Van Lines Movers are the ones who would gracefully walk in and take control and OWN IT as they should.

May 1, 2025
Rated 4 out of 5 stars

I am sharing how our company recently…

I am sharing how our company recently used Star Van Lines Movers to relocate our office to a new building across town, and overall we were very pleased with the outcome.

From the first consultation, their team demonstrated excellent professionalism, providing clear timelines, cost estimates and a detailed relocation plan tailored to our needs.

On the first day, the team arrived on schedule and got to work straight away, handling sensitive equipment including computers, printers and servers with great care. Everything was securely packed and properly labelled, which made unpacking at the new location much easier.

One of our main concerns was to minimise downtime, and thanks to their efficiency and organisation, we were able to resume work the following morning without any significant delays.

The only minor issue we encountered was a slight miscommunication regarding the amount of packing materials required, which led to a slight delay in the initial loading process. However, the team dealt with this quickly and professionally.

In general, I can confidently recommend the Star Van Lines Movers service. Without it, the move would have been much more painful!

April 28, 2025
Rated 5 out of 5 stars

I recently moved from state to state…

I recently moved from state to state and picked Star Van Lines Movers after reading a ton of really great reviews — and I’m really glad I did. Their team distinguished themselves from the initial phone call. Where the representative walked me through every single stage, explained all the costs clearly, and there was absolutely no surprise charge further down the road either (rare these days!).

By the time moving day rolled around, the crew arrived on time, in uniform, and with a fabulous attitude that immediately eased my nerves. They treated my belongings — the fragile stuff and some of the larger, unwieldy pieces, especially — with great care. I was honestly blown away by how ingeniously they packed the truck; it was like a real-life game of Tetris.

But what mattered was their consistency. The delivery came exactly when they told you it would — no delays, no excuses. Not a single one was damaged, no scratches, nothing. They also assisted in setting up my larger pieces of furniture, which was a huge energy saver for me.

Getting the hell out of town can be stressful, but Star Van Lines Movers somehow made it feel easy. Professionality, transparency, and good heart, made them incomparable in the industry. I wouldn’t think twice about using them again or suggesting them to friends and family.

April 23, 2025
Unprompted review
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Reply from Star Van Lines

Thank you very much for your fair review ! It was pleasure to help you with your move ! Take care and best wishes !

Rated 5 out of 5 stars

Had a great experience to have someone…

Had a great experience to have someone pack up and move the whole estate from Florida to NY. The movers did a great job and moved quickly. Definitely professional. I wouldn't hesitate to recommend to anyone. A bit of a language barrier with the movers, but my contact person Nick was excellant. Always flollowed through with any concerns at any hour i called both day and night. I wouldn't be back to upstate ny for a week. They have me 30 free storage. Obtained a storage unit close to my house and contacts star van lines and they moved my belongings to the unit the same week i called. Thank you Nick for all your help and the great communication you provided.

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Fast response

Fast response, was in a bind, hired that night they where there the next day, hard workers, let you know how many days out they where and gave notice that they where coming, polite courtesy and respectful with belongings. I would absolutely hire them again

March 13, 2025
Unprompted review
Rated 4 out of 5 stars

good experience

Good guys! Affordable, responsible! Just be more concrete with your requirements and cooperate with moving company who's serve your moving needs. You're won't be disappointed. Recommend.

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great moving company

I recently used Star Van Lines for my long-distance move and I couldn’t be happier with experience! From start to finish the team was very professional and helpful. The team arrived on time on moving day, handled my belongings with great care and worked very fast. They did a beautiful job on packing as well! The delivery went really smooth too. Their attention to detail and friendly attitude made my relocation experience smooth and hassle-free. I’ll definitely use their service next time when I love and I recommended Star Van Lines to my friends. Thank you very much Star Van Lines!

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

Awesome team, great boss!

Overall great experience with these guys, very professional and the boss was extremely helpful during our move. Every issue was resolved from loading to unloading in our new home! 10/10 recommend them for moving to friends and family when they talk about moving! You won't be disappointed!

January 20, 2025
Unprompted review
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Reply from Star Van Lines

Thanks , Andres ! It was pleasure to help you with your move .

Rated 5 out of 5 stars

"I had an outstanding experience with…

"I had an outstanding experience with Star Van Lines and couldn't be more pleased with their service. From the very beginning, their team was professional, courteous, and incredibly responsive. Scheduling my move was seamless, and they provided clear communication throughout the entire process.

On moving day, the crew arrived on time and worked efficiently, handling all of my belongings with great care. They took extra precautions to protect furniture and fragile items, ensuring everything arrived at my new home in perfect condition.

What impressed me most was how organized and hard-working the team was. They moved quickly without sacrificing the quality of their work. Not only did they complete the job ahead of schedule, but they also went above and beyond by helping me with a few extra tasks that weren't part of the original plan.

The pricing was fair, and there were no surprise fees. I highly recommend Star Van Lines for anyone looking for a reliable, stress-free moving experience. They truly made a typically stressful day much easier, and I will definitely use their services again in the future!"

January 3, 2025
Unprompted review
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Reply from Star Van Lines

Hi, Anuar! Thanks for your fair review! Best wishes to you and your family !

Rated 1 out of 5 stars

Worst Experience ever

Worst Experience ever - final price was 2x the initial quote, very slow service, additional charges not included in the original quote: elevator charge, charge for walking more than 75ft, insurance for delivery to the building (requirement very common in florida)... was ghosted by customer/sales agent when I called to question the total invoice.

February 6, 2025
Unprompted review
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Reply from Star Van Lines

Please provide details of your move . We can’t see you among our customers

Rated 5 out of 5 stars

Florida to New York

Star van made my move from Florida to New York a breeze. Having never moved this far before, I was feeling a bit overwhelmed. Sonya was so helpful in taking the burden of logistics off my plate so I could focus on other tasks.

January 8, 2025
Unprompted review
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Reply from Star Van Lines

Thanks for your fair review!

Rated 5 out of 5 stars

Massachusetts to New York

We made a move from Massachusetts to New York using Star Van Lines. Sonya was our representative and she made the move effortless! From door to door the experience was pleasant and easy. She ensured we had nothing to worry about on our end. I would highly recommend making your next move with Star Van Lines and Sonya!

January 3, 2025
Unprompted review
Star Van Lines logo

Reply from Star Van Lines

Thanks and best wishes to you !

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