Using Stashbee has been really easy. I found just what i needed, with a great landlord/ owner. Communication was really easy and the sign on, rental agreement and payment process was simple and worked... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Mae was super helpful in sorting out a mistake I had made with booking an additional storage unit. She was very understanding and quick to solve the problem, communicating with me all through the p... See more
Company replied
I have used Stashbee to rent out some garages that I own in greater London for the last 3 years and they have been superb. They find great tenants and take care of all the paperwork so that the manage... See more
Stashbee is a great service - we will be using from here on out for our campervan when needing short term parking around the UK. Customer service is very efficient with their responses also. 10/10
Company replied
Company details
- Online Marketplace
- Automobile Storage Facility
- Parking Garage
- Parking Lot
- Self-Storage Facility
- Storage Facility
Written by the company
Space has never been at such a premium, and we live in an era where people have more belongings than ever before. Stashbee aims to reinvent the way we store stuff for the sharing economy generation. Our easy-to-use platform connects individuals & businesses who have spare space (garages, spare rooms, parking spaces, warehouses and self-storage) with those who need it (private and business storage, parking, warehousing). Think of it as Airbnb for storage. For our Guests, we offer secure, vetted, local spaces at affordable prices. Meanwhile we empower our Hosts with an easy way to earn additional income. Our world-class website automates the end-to-end booking process, seamlessly processes payments, and offers a powerful and easy-to-use dashboard for Guests and Hosts to interact and manage bookings. We make the process safe and secure by running ID checks. We also provide insurance, which is powered by Guardhog and underwritten by Hiscox and is specifically designed for peer-to-peer storage, to cover people's stored items.
Contact info
The Pill Box, 115 Coventry Road, E2 6GG, London, United Kingdom
- support@stashbee.com
- stashbee.com
4.6
Excellent
843 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
thank you mae
i don't leave reviews often but mae was great, so fast to help me and kind and even took the time to call me cause the website just wasn't making sense which wasn't her fault at all so thanks i would suggest if you're struggling with anything to ask for her 👍🏻
January 12, 2026
Unprompted review
Genuine website
Genuine authentic and helpful explained all the information I needed to know Great team
January 14, 2026
Unprompted review
Mae was very helpful
Mae was very helpful, resolved my issue within minutes and sent all information as promised in a timely fashion. Would definitely recommend!
January 6, 2026
Unprompted review
Reply from Stashbee
Hi Charlie,
Thank you for your positive review!
We’re thrilled to hear that Mae was able to resolve your issue quickly and provide all the information you needed.
We really appreciate your recommendation and are glad you had a great experience with Stashbee!
Regards,
The Stashbee Team
Super helpful staff
Super helpful staff, resolved my query in no time at all.
January 6, 2026
Unprompted review
Reply from Stashbee
Hi Ana,
Thank you for your positive review, we're glad you found our staff super helpful.
Regards,
The Stashbee Team
Absolutely love Stashbee
Absolutely love Stashbee. Very professional and easy to set up.
December 31, 2025
Unprompted review
Reply from Stashbee
Hi Jackie,
Thank you for your lovely review, we're so glad you found us professional and easy to set up.
Regards,
The Stashbee Team
Absolutely excellent customer service…
Absolutely excellent customer service from Mae in relation to my Stashbee booking. Thank you!!!
November 20, 2025
Unprompted review
Reply from Stashbee
Hi DK,
Thank you for the lovely review!
We’re delighted to hear you received excellent customer service from Mae and that your booking experience was a positive one.
Regards,
The Stashbee Team
Very happy with the garage I found l
Very happy with the garage I found l, close to home, on Stashbee.
Easy to use website. Good communication throughout. Thank you.
December 22, 2025
Reply from Stashbee
Hi Rebecca,
We’re delighted to hear you found a convenient garage and that you had a smooth experience using our website.
We really appreciate your review and are glad our communication met your expectations.
Kind regards,
The Stashbee Team
A quick match
Easy to sign up with the match of empty storage/garage space to clients as an intermediary service to reduce the hassle of client validation.
December 19, 2025
Reply from Stashbee
Hi Mr Richards,
We’re glad to hear you found signing up easy and that our service helped match your space with clients.
We hope your future experiences with Stashbee continue to be smooth and hassle-free!
Regards,
The Stashbee Team
First booking completed as a Host
I've just completed my first booking as a host on Stashbee. The platform is very simple, user-friendly and everthing feels seemless from booking to payment. I would definitely continue to use this service. The only criticism I have is the Customer Support. I had a query to raise and tried to speak to someone on the phone via their main contact number but an automated message stated that Stashbee no longer accepts inbound calls, so there is absolutely no way to speak to a human. The only other option to use is their online Chat service, which I thought should be quick. An automated chatbot runs through the basic questions and answers with you, and if it's not the answers you're looking for, it then tries to connect you to an Agent. It took nearly 2 hours for an Agent to connect to the chat! So whilst the platform is great, I do think Customer Support needs to be drastically improved.
December 23, 2025
Unprompted review
Reply from Stashbee
Hi Loong,
Thank you for your feedback and for sharing your experience as a Host. We’re glad to hear that you found the platform simple and user-friendly.
We apologise for the delay in connecting with an agent via live chat. Due to the holiday period, our team was not at full capacity which unfortunately caused longer response times than usual. We truly appreciate your patience and understand how frustrating this must have been.
We are always looking for ways to improve our customer support experience and hope to make your future interactions with Stashbee much smoother.
Regards,
The Stashbee Team
Found a storage unit for my campervan…
Found a storage unit for my campervan that I was looking for.
December 5, 2025
Reply from Stashbee
Hi Keith,
Thank you for your positive review, we're glad you found a space for your campervan!
Regards,
The Stashbee Team
I spoke to Mae who was really polite
I spoke to Mae who was really polite, efficient and helpful.
December 12, 2025
Unprompted review
Reply from Stashbee
Hi James,
We’re delighted to hear that Mae was polite, efficient, and helpful.
We really appreciate your review and are glad you had a positive experience with Stashbee!
Regards,
The Stashbee Team
Reply from Stashbee
Hi Matt,
We’re glad to hear that your experience was easy and clear. We look forward to helping you again in the future!
Regards,
The Stashbee Team
Great support from Mae
Great support from Mae when my requirements changed. Timely response via email
December 9, 2025
Unprompted review
Reply from Stashbee
Hi Brian,
Thank you for your kind review!
It's great to hear that Mae was able to provide timely and helpful support when your requirements changed.
We really appreciate your review and are glad you had a positive experience with Stashbee!
Regards,
The Stashbee Team
Had an issue with Host
Had an issue with a host and Mae found an alternate spot quickly and efficiently. Prompt and professional service. Very happy.
December 3, 2025
Unprompted review
Reply from Stashbee
Hi Rc,
Thank you for your review!
We’re glad to hear that Mae was able to quickly and efficiently find an alternative spot and provide prompt, professional service.
Regards,
The Stashbee Team
Setting up & communicating was simple
Setting up & communicating was simple. The verification element gives peace of mind and payment was seamless. Note the payment is received at end of rental period and not at the start.
November 28, 2025
Reply from Stashbee
Hi Carlo,
We’re glad to hear that setting up and communicating was simple and that the verification process gave you peace of mind.
We’re also happy that the payment process worked smoothly for you.
Thank you for using Stashbee!
Regards,
The Stashbee Team
Stashbee user
I’ve been using Stashbee for several years now and they’ve consistently been brilliant. Their customer service has always been reliable, transparent and quick to respond whenever I’ve needed anything. It’s been a smooth, hassle-free experience from day one, and I genuinely trust them. Highly recommended
December 1, 2025
Unprompted review
Reply from Stashbee
Hi Troy,
Thank you for your kind review and for being a valued Stashbee user over the years!
We’re thrilled to hear that our customer service has consistently met your expectations and that your experience has been smooth and hassle-free.
Your trust and recommendation mean a lot to us!
Regards,
The Stashbee Team
Host never replied
The host Jeff never did reply and there was not enough room on his drive for my van and I asked for a refund and never got one this was my first time using stashbee although they were excellent the host was not
November 19, 2025
Reply from Stashbee
Hi Peter,
Thank you for your feedback and for giving Stashbee a try.
We’re very sorry for the experience with the Host. One of our team members called to apologise and explain the situation.
We can confirm that you have been fully refunded due to the Host’s error. We really appreciate your patience and hope your future bookings with Stashbee are smooth and hassle-free.
Regards,
The Stashbee Team
Great company
The Stashbee team is great. Mae helped me a lot today. She was prompt to respond, kind and flexible. I have a great experience every time I talk to the team. I have been using Stashbee for 3 years and I am very happy with them. Really appreciate the safety they provide as an intermediary. I can highly recommend them.
November 24, 2025
Unprompted review
Reply from Stashbee
Hi Csilla,
Thank you so much for your wonderful review!
We’re thrilled to hear that Mae and the team have been able to provide prompt, helpful and flexible support.
We really appreciate your loyalty over the past three years and are delighted that you feel safe and supported using Stashbee.
Your recommendation means a lot to us!
Regards,
The Stashbee Team
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