Honestly think i have been scammed or there are serious issues with warehousing and delivery. Ordered 3 weeks ago, have followed up two times, first response was generic, 2nd time was told my order wo... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I ordered in May and I still haven’t received my order, I haven’t even had notification that it has been shipped. I sent an email last week and they said they would escalate and I replied back, neve... See more
Extremely disappointed – still no order since May I placed my order in May and am still waiting for it to be shipped. I’ve contacted the company FOUR times via email and several times on social m... See more
If I could give zero I would. Ordered and nothing turned up after a few weeks. I sent an email for them to say some orders couldn’t be supplied so a credit would be applied to my account. Approximatel... See more
Stax was introduced to me by city chic employee as they had no more leggings In stock!!! I l am a new customer to stax and love my new purchase,soft and comfortable to wear they also cater for curvy... See more
I purchased a pair of leggings which were very comfortable and i had no issue with, although the brand name on the back of the leg began to peel off, but i emailed and they sent me a new pair in no ti... See more
due to a busy period on the sales there was a delay on my order being processed. I reached out to customer service and they provided a Quick response, acknowledged my concern and gave me some reassura... See more
Been a STAX girlie for years now and I can say their activewear is topnotch! Overall service and experience has always been the best! Would absolutely recommend
Customer service team is always on point! So fast and so helpful every time. They always go above and beyond to make sure everything is sorted. Truely amazing!
I absolutely love this brand, customer service was so generous and kind in helping with a problem that I was just providing feedback for, I didn’t expect anything in return. STAX customer service was... See more
The customer service was very prompt and professional. Even during the busy Black Friday period, they responded to my emails quickly, which was really helpful.
Quick response time, incredibly helpful and have sent me out a new product because mine was faulty.
Great customer service! The team is kind and friendly as well as prompt in getting back to you about anything at all, issue or just a query or anything at all! Love it. Love the clothes, its my go to... See more
Rizza of STAX nailed the brief on customer service, super helpful and quick resolution. Love STAX products just my fave go to brand style-wise. Definitely on the slightly pricier side but I think the... See more
So quick to respond to my question and was so helpful as always
Best Aussie Customer Service team, quality products and fast dispatch.
Great customer service
LOVE THIS BRAND. Seriously i don't understand why it is rated so low? My order came in 4 days and beautiful fit and quality. Best dressed in the gym for sure.
Ordered 30 June, no shipping confirmation as yet. Reached their 10 day maximum today and emailed, no reply as yet. Ordered for a hiking weekend which has been and gone. Seriously just want my money ba... See more
Literally got the worst quality hoodie i’ve ever seen. This was for my partners birthday and yes i understand that it was on sale so i got it for a cheap price but i wouldn’t even pay $5 for this tras... See more
I placed an order with Stax almost 3 weeks ago and still haven’t received my items or even a proper shipping update. When I reached out after 10 business days (which is the maximum timeframe they me... See more
Ordered and paid for items in April - still have not received even a tracking order- like other reviewers I get the standard - “we’ll escalate”- no refund but it never gets updated with a tracking ord... See more
Honestly not sure why all their products are rated so highly on their site because the quality and sizing is really bad. I bought a couple things during Black Friday in my usual size – everythi... See more
Like every other review..10days later still no shipping, looks like I also received the AI generated email stating Anna would look after my order and has escalated to warehouse I should receive tracki... See more
Honestly years ago there best black tights were the best black tights.. they have changed the material, quality, customer service everything is woeful.. EVERYTHING sticks to these tights! Before you e... See more
DO NOT BUY FROM THIS STORE!!! I placed an order on the 16th of August and I still haven’t received my order and the customer service is disgusting!! Received an email saying I should wait 10 business... See more
Maybe if you have a sale on, knowing you will get a “high influx of orders”, you could put more staff on to ensure orders don’t take WEEKS to be sent out! You claim you’re “working around the clock” i... See more
Made an order and yet to receive it. In that time I have received 2 orders from Lululemon (both within 5 business days). When I checked my order on the Stax website my order was UNFULLFILLED so I ask... See more
Ordered items end of May, still waiting on status update. Avoid these guys and buy from GymShark. They keep explaining their inability to ship my items because of the sale. Sorry this is 2025, GymS... See more
The delivery times are unacceptable for current market. Over two weeks and no tracking. Customer service advised I was progressing in the queue yet no action. Stax need to fix their processes becau... See more
OH NOOO... I wish I've read this reviews before I've made an order here!!! Exactly the same situation about "high influxe" and blah blah. After reading this reviews I understand there is no use to... See more
Bought a pair of red stax leggings and they are utter rubbish not squat proof at all, you can literally see everything without even bending over. When I gave the feedback I was told I should have boug... See more
If I could do 0 stars I would. I brought the oversized vest at $7 off normal sale price and apparently can’t return due to a “sale”. It was over $60. Honestly a joke. I wanted to return as I look like... See more
Bro I ordered a month ago and there is no tracking at all. Where the hell are my products!?? I’ve emailed and just checked this page and realised others are experiencing the same issue. THERE IS NO CO... See more
If I could less than 0 I would! This is the worst service I have ever experienced. I placed an order 17 days ago that has still yet to be fulfilled. I’ve emailed several times to get no response, the... See more
If I could give a minus I would! I ordered and after waiting 2 weeks my order sizes was wrong ! No one is responding to my emails, and I think if they sellout, instead of removing the products they ju... See more
It's my first time ordering from this brand. I saw the sale and decided to buy items from them. They are a bit pricy that's why I bought some stuff during afterpay day sale. I've ordered it a little o... See more
Awful products. Fit of pants is unwearable with a crutch that sits very low. Material is thin and borderline see through. 7/8 length pants are also a very awkward length for shorter people like myself... See more
This company advertises a fantastic sale so you purchase online - 29th May 2025 to be exact. The order remains unfulfilled for 2 weeks before I send an email as you guessed it there is no one to talk... See more
I should have read the review before I ordered. No confirmation email and no answer to my emails. Is this company a scammer?
Awful experience purchasing from Stax. I placed an order during their sale on the 30/05, 14 days after purchase ($265 worth of stock) I was notified an item had been oversold and I could eith... See more
Its crap, the pants fall down all the time and the jackets arent snug at all
Where is my order,
2.7
Poor
70 reviews
Hasn’t replied to negative reviews
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Where is my order,
October 9, 2025
Unprompted review
What amazing customer service
The customer service was very prompt and professional. Even during the busy Black Friday period, they responded to my emails quickly, which was really helpful.
October 31, 2025
Unprompted review
So quick to respond to my question and…
So quick to respond to my question and was so helpful as always
October 30, 2025
Unprompted review
Truely amazing customer service
Customer service team is always on point! So fast and so helpful every time. They always go above and beyond to make sure everything is sorted.
Truely amazing!
October 31, 2025
Unprompted review
Bought a pair of red stax leggings…
Bought a pair of red stax leggings and they are utter rubbish not squat proof at all, you can literally see everything without even bending over. When I gave the feedback I was told I should have bought their premium range for squat proof. Like wtf , you are a company that focuses on active wear, as a bare minimum and basic essential leggings should not be see through. What the actual f. They were not cheap either. I will never ever buy from them again. These influencers who support them I will never ever trust anything else they promote when they can support such a crap company who has poor products and service. I did like their shirts and jumpers but you can get the same quality at other known brands for half the price. And don’t get me started on their shipping process clearly drop shipping. They were good when they first opened. So sad. Go support others like muscle nation, dk active , heck even Lorna Jane vs this rubbish company . So upset that I’ve lost money and still need to buy leggings elsewhere now.
September 1, 2025
Unprompted review
Shit shipping
It's my first time ordering from this brand. I saw the sale and decided to buy items from them. They are a bit pricy that's why I bought some stuff during afterpay day sale. I've ordered it a little over 2 weeks ago but it still hasn't been shipped. At least on email to know that it's delayed would be nice, but nothing.
September 8, 2025
Unprompted review
DO NOT BUY FROM THIS STORE!!
DO NOT BUY FROM THIS STORE!!! I placed an order on the 16th of August and I still haven’t received my order and the customer service is disgusting!! Received an email saying I should wait 10 business days it’s been more than 2 weeks disgusting
August 16, 2025
Unprompted review
OH NOOO..
OH NOOO... I wish I've read this reviews before I've made an order here!!!
Exactly the same situation about "high influxe" and blah blah. After reading this reviews I understand there is no use to wait !
I write them email either send the item me today either make a full refund!
Hope this problem will be solved !
August 24, 2025
Unprompted review
Where’s your staff?
Maybe if you have a sale on, knowing you will get a “high influx of orders”, you could put more staff on to ensure orders don’t take WEEKS to be sent out! You claim you’re “working around the clock” in the AI automated email, it sure doesn’t seem like it. I thought stax was a trustworthy and good brand, clearly thinking twice about my first order ever. Up your game, seriously.
August 12, 2025
Unprompted review
Rizza
Rizza, my assistant, helped me with everything I asked for kindly and nicely so I could get whatever I wanted. Thank you very much.
August 7, 2025
Unprompted review
If I could do 0 stars I would
If I could do 0 stars I would. I brought the oversized vest at $7 off normal sale price and apparently can’t return due to a “sale”. It was over $60. Honestly a joke. I wanted to return as I look like a fkn line backer in it and brought a size down. Honestly get better return options. Never buying here again.
August 14, 2025
Unprompted review
Like every other review..10days later…
Like every other review..10days later still no shipping, looks like I also received the AI generated email stating Anna would look after my order and has escalated to warehouse I should receive tracking in a few days...I would never buy from there again - when I asked for a refund, I was offered a store credit?? no just no
July 30, 2025
Unprompted review
They filter their reviews
It took 2 weeks to actually send the leggings. Once I received them I was not happy with the quality. I wish I read the reviews here first instead of on their website. I posted a 1 star poor review on their website and it was never published
June 11, 2025
Unprompted review
More like Worst black tights.
Honestly years ago there best black tights were the best black tights.. they have changed the material, quality, customer service everything is woeful.. EVERYTHING sticks to these tights! Before you even leave the house they’re covered in everything I cannot stand them! Not to mention they ball up between the thighs after one wear. They have literally lowered there standard. Will never purchase from them again..
March 26, 2025
Unprompted review
STILL WAITING......
Made an order and yet to receive it. In that time I have received 2 orders from Lululemon (both within 5 business days). When I checked my order on the Stax website my order was UNFULLFILLED so I asked for a refund. I was advised that I could get a gift receipt for future purchases! Why would I want to purchase from them in the future. So pushed back for refund. Next step is ACCC.
July 11, 2025
Unprompted review
Ordered 30 June
Ordered 30 June, no shipping confirmation as yet. Reached their 10 day maximum today and emailed, no reply as yet. Ordered for a hiking weekend which has been and gone. Seriously just want my money back. Lost a regular customer.
June 30, 2025
Unprompted review
Awful experience purchasing from Stax.
Awful experience purchasing from Stax.
I placed an order during their sale on the 30/05, 14 days after purchase ($265 worth of stock) I was notified an item had been oversold and I could either swap to an item of the same RRP or 120% store credit, I didn’t want a store credit so swapped to another random item (due to their stock all being OOS) that was actually worth less than the original item- no mention of a credit. I understand sale periods can cause this and felt 14 days was reasonable to wait when they’re busy. I was assured my order would be sent asap.
It wasn’t until another 14 days had passed they notified me another item was OOS (so 14 days for them to go find another item in my order??)
It was at 38 days after ordering I was notified that PART of my order had been shipped with 1 swapped item I requested not being sent out, because why would I want store credit to buy with them again! I just picked an item that was in my size, couldn’t even tell you if I like it or what it is because there’s nothing to choose from anyway.
The email replies just keep saying their sale period is busy, sorry for the delay, due to their ‘recent’ sale the warehouse is busy.
which is pretty poor form from such a huge brand that has since had new collections drop. I’m sure they’ve all been sent but for some reason my order has been floating around the warehouse taking 38 days to pack.
Will never buy from them again. People should buy with extreme caution.
How can they get away with this? They’ve had my money for nearly 6 weeks and not even the whole order is arriving. I replied to the most recent email saying I just want my order sent, they can pick whatever they like as long as it’s sent.
July 8, 2025
Unprompted review
They are the worst, stay away!
They are the worst! Don’t buy from them!
I returned my order about a month ago, and haven’t received the replacement for the order. I contacted them and they said it hasn’t been processed yet. Are you serious? After a month??? Ridiculous.
July 7, 2025
Unprompted review
Honestly think i have been scammed or…
Honestly think i have been scammed or there are serious issues with warehousing and delivery. Ordered 3 weeks ago, have followed up two times, first response was generic, 2nd time was told my order would be priotised and would receive shipping details. Still nothing. Very disappointing was willing to wait up to 10 days as the maximum as stated, this is new beyond the joke. Won't be ever buying again.
July 4, 2025
Unprompted review
I placed an order with Stax almost 3…
I placed an order with Stax almost 3 weeks ago and still haven’t received my items or even a proper shipping update. When I reached out after 10 business days (which is the maximum timeframe they mention for busy periods), I was told I’d get a tracking link in another 2–3 business days. It’s now been 15 business days and still nothing.
I ordered this clothing for my work uniform at the gym, so the delay has been really frustrating. Overall, pretty disappointed with the service and delivery times. Unfortunately, I wouldn’t recommend ordering if you’re expecting your items within a reasonable timeframe.
July 1, 2025
Unprompted review
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