Staxi - the fixed price taxi Reviews 107

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Great service, had a few problems when booking via the website, even though I selected the correct date the webpage was saying a complete different date. Called the office and they were very quick t... See more

Company replied

Rated 1 out of 5 stars

I booked and paid a taxi online in advance for 6:30 AM, but no one showed up. The driver only called me at 8:00 AM to ask if I still needed the taxi, admitting that he had overslept. This caused signi... See more

Company replied

Rated 5 out of 5 stars

Used this while visiting a lovely but remote hotel on the outside of Amsterdam City. All round great serious, they provided very good updates as well as a competitive price to all other cab/ taxi serv... See more

Company replied

Rated 5 out of 5 stars

Taxi arrived on time for pick-up and drop-off. The drivers were professional, and courteous. They were very responsive for pick-up time changes, and I did not encounter any issues with their dri... See more

Company details

  1. Taxi Service
  2. Handicapped Transportation Service
  3. Minibus Taxi Service

Written by the company

★ Altijd een vaste prijs voor je taxi ★ Makkelijk bestellen met de Staxi App ★ Reis nóg goedkoper tijdens onze daluren ★ Live updates wanneer de chauffeur arriveert ★ Professioneel taxivervoer ★ Veilig en op tijd 👉🏽 Wij zijn een taxicentrale die staat voor kwalitatief taxivervoer voor een aantrekkelijke prijs. Bij elke reservering krijg je vooraf een vaste prijs. Taxi bestellen? Reserveer online of via onze App en betaal veilig online of in de taxi. 👉🏽 Wanneer je een taxi bestelt bij Staxi, kom je achteraf nooit voor verrassingen te staan. De prijs staat vooraf vast. Een van onze toegewijde chauffeurs zorgt ervoor dat je snel en veilig op je bestemming aankomt. 👉🏽 Bij Staxi weet je altijd waar je aan toe bent. Geen verrassingen, geen meter die blijft lopen—gewoon een eerlijke, vaste prijs voor elke rit. Of je nu een taxi naar Schiphol nodig hebt, een zakelijke transfer boekt of een avondje uit plant, wij zorgen ervoor dat je comfortabel en zonder zorgen op je bestemming aankomt. Onze chauffeurs zijn professioneel, vriendelijk en staan altijd voor je klaar. 👉🏽 We hechten waarde aan service met een glimlach, zowel voor onze passagiers als onze chauffeurs. Daarom zorgen we voor nette auto’s, betrouwbare ritten en een persoonlijke aanpak. Boek je taxi eenvoudig online of via onze app en ervaar zelf waarom Staxi anders is dan de rest. 👉🏽 Op zoek naar een goedkope taxi? Onze prijzen zijn misschien goedkoop, onze service is dat zeker niet! Wij stellen hoge eisen aan onze chauffeurs en leiden ze daarom zelf op. Daarnaast beschikken we over verschillende kwaliteitscertificaten: ★ TX-keurmerk ★ ISO9001:2015-certificaat ★ TTO-vergunning van de gemeente Amsterdam ★ GTO-erkenning van Koninklijke Luchthaven Schiphol


Contact info

4.0

Great

TrustScore 4 out of 5

107 reviews

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Replied to 58% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Taxi on time

Taxi on time, good communication good. Very good service, satisfied customer.

December 20, 2025
Unprompted review
Staxi - the fixed price taxi logo

Reply from Staxi - the fixed price taxi

Hi Julie,
Thank you for your kind words, we appreciate your review :)

Rated 5 out of 5 stars

Great service

Great service, had a few problems when booking via the website, even though I selected the correct date the webpage was saying a complete different date.
Called the office and they were very quick to rectify the problem.
Our driver was very friendly although quiet. Thanks for a great service!

December 1, 2025
Unprompted review
Staxi - the fixed price taxi logo

Reply from Staxi - the fixed price taxi

Hi Fern,
Thank you for sharing your experience with Staxi, hope to see you soon!

Rated 5 out of 5 stars

I booked my ride 0430

I booked my ride 0430. Driver is very freindly and arrive earlier which is good for me. Smooth trip. Thank you

October 24, 2025
Unprompted review
Rated 2 out of 5 stars

The driver threatened us and arrived 24 min late

I ordered a Staxi for an airport transfer a few days before the date. The taxi didn't arrive on time. After making two calls to customer support, the driver called me and threatened that if I called support again, he would go home and we would miss our flight. This caused a lot of stress. The taxi driver arrived 24 minutes late. It seems like he left home at the time he was supposed to pick us up. He smelled like alcohol from the night before. After finally arriving, he drove 150 km/h so we wouldn't miss our flight. The customer support person was really kind and helpful, by the way.

August 22, 2025
Unprompted review
Staxi - the fixed price taxi logo

Reply from Staxi - the fixed price taxi

Hi,
Thank you for sharing your experience. We are truly sorry to hear about the stress this situation caused. What you describe does not reflect the standards we stand for at Staxi.

Your feedback is being taken very seriously. Safety and reliability are at the heart of what we do, and we will investigate this incident thoroughly. We want to make sure this does not happen again.

We’re glad to hear our customer support team was helpful, but we recognize that this does not undo what happened on your journey. Please reach out to us directly from https://www.staxi.nl/en/complaints/ so we can follow up with you personally.

Rated 1 out of 5 stars

Taxi cancelled

Bad! The taxi was cancelled without a notice and it was scheduled in advance. I hope to receive the money back as it was pay in advance. Order number: 7892376

August 10, 2025
Unprompted review
Rated 5 out of 5 stars

He was really lovely

He was really lovely, helpful and chatty. It was a pleasure to travel with him.
He took us to the terminal we needed and assisted us with directions.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Taxi arrived on time for pick-up and drop-off. The drivers were professional, and courteous.

They were very responsive for pick-up time changes, and I did not encounter any issues with their driving. I also booked late the night before, and was picked up very early the next morning with no issues.

Highly recommended, and will book with them again in the future!

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Youssef was gracious and an excellent…

Youssef was gracious and an excellent chauffeur. He was right and time and exceptionally professional. And a very good driver!

April 27, 2025
Unprompted review
Staxi - the fixed price taxi logo

Reply from Staxi - the fixed price taxi

Thanks for your great review, Jay! Wonderful to hear that Youssef made such a positive impression with his professionalism and driving skills. Hope to see you again!

Rated 5 out of 5 stars

Great driver

Great driver, friendly and helpful. Staxi is wonderful, working with them for years. Dependable.

April 9, 2025
Unprompted review
Staxi - the fixed price taxi logo

Reply from Staxi - the fixed price taxi

Thanks for your great review, Mark! We're happy to hear you've been using our service for a long time. Glad the driver was friendly and helpful—we appreciate your trust and hope to see you again soon!

Rated 5 out of 5 stars

Excellent service

Excellent service. Very informative about the local area.

April 8, 2025
Unprompted review
Staxi - the fixed price taxi logo

Reply from Staxi - the fixed price taxi

Thank you for your kind review, Claire! We're happy to hear you received excellent service and enjoyed the local insights. Hope to welcome you again soon!

Rated 2 out of 5 stars

Unable to contact and canceled

Machine on the phone keeps looping - no way to get in touch with them efficiently. I booked a taxi, and my app was showing correct pick up time, but the email confirmation was showing a date with a following day. I tried to call them multiple times, but the machine on the line kept repeating no matter which option I chose. It did not recognize my booking number. I was so annoyed I just cancelled it. After choosing option one I get an sms with a link to booking form instead of a connection to a real person. Why would I call if I did not need to talk to anybody? People need your contact number for a conversation and help, not to get annoyed by a machine. Waiting for reimbursement now. Absolutely useless. I used their services few times before without problems, so this was quite disappointing. Seems like the level of service has degraded during last year.

April 7, 2025
Unprompted review
Staxi - the fixed price taxi logo

Reply from Staxi - the fixed price taxi

Thank you for your feedback, and we're genuinely sorry for the inconvenience you experienced. Due to a recent system update, there were unfortunately some bugs in our phone menu, which caused the issues you described. We’ve since resolved the problem to make sure you can reach us quickly when needed.

We completely understand your frustration — especially when you were just trying to clarify a booking — and we appreciate you bringing this to our attention.

We're glad to hear you've had good experiences with us in the past, and we hope this incident won't overshadow them. Should you consider updating your review, we’d really appreciate it. In the meantime, we’re processing your reimbursement and remain available if you need further help.

Rated 1 out of 5 stars

Booked online and no one showed up

I booked and paid a taxi online in advance for 6:30 AM, but no one showed up. The driver only called me at 8:00 AM to ask if I still needed the taxi, admitting that he had overslept. This caused significant inconvenience, and I find it quite unacceptable. Awaiting info about refund process.

March 30, 2025
Unprompted review
Staxi - the fixed price taxi logo

Reply from Staxi - the fixed price taxi

Hi Marco,

Thank you for bringing this to our attention. We sincerely apologize for the missed pickup and the inconvenience this has caused. This should not have happened, and we’re addressing the matter internally with the people involved.

Regarding your refund: We've initiated the reimbursement process. If you haven’t already, please feel free to email us your booking reference to help us speed things up.

Again, our apologies for the situation. We appreciate your feedback and the opportunity to make this right.

Rated 5 out of 5 stars

Very friendly

Very friendly

February 26, 2025
Unprompted review
Staxi - the fixed price taxi logo

Reply from Staxi - the fixed price taxi

Thank you for your 5-star review! Great to hear that you had a warm and welcoming experience. We appreciate your feedback and hope to see you again soon!

Rated 5 out of 5 stars

Used this while visiting a lovely but…

Used this while visiting a lovely but remote hotel on the outside of Amsterdam City. All round great serious, they provided very good updates as well as a competitive price to all other cab/ taxi services in the area. I would definitely recommend them to struggling to get an uber/ bolt while visiting the Netherlands! Driver was great too, super efficient and got us to the airport safely and promptly!

July 18, 2023
Unprompted review
Staxi - the fixed price taxi logo

Reply from Staxi - the fixed price taxi

Thanks for writing us a review Mona, much appreciated and ofcourse glad to read you were happy with our service!

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