Stax Payments Reviews 1,199

My experience with Stax has been one of excellence and professionalism. I had the pleasure of working with Amanda, who walked me through the whole process, from introduction, to application. Amanda has been dutifully responsive, timely answering questions, calls and emails; her work should be a benchmark through which payment processing firms are measured.

The subscription-ish pricing model is a bit annoying- the -ish- being that the subscription scales up in price to around .5% of your transaction volume; which, a flat .5% fee for the transaction volume you do on the platform would be more transparent/mean we don't overpay if our transaction volumes are not at a consistent level, but alas.

The platform was easy for us to integrate with via the API, and the UI for creating and sending invoices is pretty straight forward.

They claimed to have support for Canadian bank transfers, but we have yet to test this functionality, and haven't seen any evidence of this payment method being available to us.

our client representative Nick has been helpful in our onboarding process, and has been responsive with our questions.

Rebecca is always very helpful and efficient.
She is a pleasure to work with, and you are lucky to have her.

Christina was so helpful and got my account set up within just a couple of days. I am super excited to start saving money with Stax!

Nick was great to work with and answered any questions we had. Highly recommend!

Dear Rebecca,

I want to extend my sincere appreciation for your outstanding support in helping us get a handle on expedited customer billing through the efficient onboarding of both of our companies onto the CARDX platform.

Your guidance, organization, and responsiveness throughout this process made a significant impact. Thanks to your efforts, we were able to move quickly and smoothly—ensuring a better experience for both our internal teams and our customers.

This was a critical step forward, and your involvement played a key role in making it happen. We’re grateful for your partnership, professionalism, and commitment to getting it done right.

Thank you again for your excellent work—we truly appreciate it!

never apply for a loan with them
they will always lie and they will never reply to you. Your credit score will be affected because they do two or three hard checks without accepting your application

Nick Kagy was super helpful, professional, clear. Enjoyed the experience. Thanks so much for your help. Looking forward to being a client.

They lied about integrating with QuickBooks online in the sales process - turns out their integration is completely broken and has been for years.

Once I was a paying customer, my account rep basically "disappeared". Support was slow to respond and felt standoff-ish.

I used them for 3 months and promptly switched to another payment processing vendor that has been great to work with: eBizCharge.

Our experience with Stax Payments has been exceptional, largely thanks to the professionalism and personalized support from Christina Machado. From the very beginning, Christina took the time to understand our business needs and provided us with clear, efficient, and transparent solutions.

She helped us optimize our payment system with competitive rates, no hidden fees, and customer support that truly stands out. She was always available to answer our questions and ensured a smooth and seamless transition.

Thanks to her guidance, we now handle our transactions with greater control and confidence. I highly recommend Christina and the Stax team to any business looking for efficiency, transparency, and excellent customer service.

Nick had the right answers and understood what I needed. Came across trustworthy and professional. He was there when I needed him and played a critical role in my conversion from my previous ecomm program to Stax.

Nick Kagy is a rock star! He managed a large project (going from 1 location to 10) for me. The additional locations were approved and processing deposit ahead of my original project timeline.

Great Customer Service from beginning to end. Our request made was always answered in a timely matter. They were very patient with us and addressed all of our concerns and questions. Coming from a customer service background, we understand how important it is to give our customers great service.

Thanks to Madelyn I got what I was needing right away a she answered all my questions a got it done for me!!! She absolutely awesome !!!

So far I’ve been very happy with them . Great customer service. Quick responses! I’m going to save a lot of money on fees. Looking forward to the this coming year with Stax.

Excellent customer service and great knowledge of merchant services

Nick provided outstanding customer service—friendly, helpful, and took the time to ensure all our questions were answered and everything went smoothly. Highly recommend!

We started with one Stax Payments account and have since scaled to six accounts. The Stax team provided us with excellent service during our expansion. They continue to be readily available when we need them. We hope to stick with Stax for many years to come!

Easy to work with and the platform is fantastic! Very easy to add users. Was with Chase and Cardx website more user friendly

Rebecca was informative, thorough, and persistent.