LES ATELIERS FL - INTERNATIONAL HOUSE Reviews 

1,144
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff, highly engaging teaching methods, and the wonderful welcoming atmosphere during their stay. Many consumers highlight that the courses are exceptionally well-organized, offering a perfect mix of learning opportunities and fun city excursions. Visitors frequently mention how easy it is to commute due to the highly convenient central locations. However, some customers also noted that the division of student levels could be improved to better fit individual learning needs. Some people additionally mentioned minor issues with scheduling flexibility, such as breaks running long or unexpected changes in teachers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing teachers and administrative team members... See more

User experience

Clients share positive opinions on user experience, highlighting how well-structured and engaging the classes... See more

Location

Reviewers mention positive feedback about location, highlighting the very convenient setting that makes daily... See more

Service

Customers consistently note positive experiences with service, enjoying both morning and afternoon classes.... See more

Holidays

Consumers find holidays to be a wonderful and well-structured experience that provides both a sense of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am very happy with my course at Les Areliers! It was a great experience with wonderful staff and teachers. A big thank you to Dannys for his outstanding and super captivating lessons, le temps passa... See more

Company replied

Rated 5 out of 5 stars

c'était le deuxième fois que j'ai suivi un cours de français a les Ateliers á Biarritz. I was very satisfied with my experience both times. Guilhem, Manon, and Léa were great. Alexandra was a super... See more

Company replied

Rated 5 out of 5 stars

I had an amazing time in Lyon with Les Ateliers FL. The staff was energetic and helpful, whether answering my questions about the city, helping me get settled with a host family, or conducting courses... See more

Company replied

Rated 5 out of 5 stars

The beginner French class has a wonderful teacher called Mr. Christopher, who is very attentive, funny and interactive. He makes sure everyone receive proper instructions in pronunciation, grammar an... See more

Company replied


Company details

  1. French Language School
  2. College
  3. English Language Instructor
  4. Group Accommodation
  5. Homestay

Written by the company

LES ATELIERS FL & INTERNATIONAL HOUSE Paris, Nice, Bordeaux, Biarritz, Lyon is a group of French as a foreign language schools. Our schools welcome international students for language immersion stays. On the program: French lessons, sports and cultural activities, discovery of France, its traditions, its gastronomy, accommodation (with family or residence) and transfers. We also offer online courses at our FL Online school.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,144)

130 reviews in the last 12 months

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Rated 3 out of 5 stars

I was very satisfied with the morning…

I was very satisfied with the morning classes with Denis in Paris! I learnt a lot there.
But the afternoon class was so difficult because in this class I was in a class with students who had a much better level. My level is A2 and in the afternoon class there were students up to B2. This meant that the speed of the topics was determined by them and the afternoon course was of no use to me at all. It was a pity I didn't learn anything there.

November 13, 2022
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Bonjour Andrea, thank you very much for your feedback ! We are glad that you were satisfied with your class. For the afternoon class, my colleagues said you told them on the last day, it's a shame, the sooner we know, the sooner we can find a solution :) We hope that you enjoyed your two weeks online we offered you as a compensation ! :) Best :)

Rated 4 out of 5 stars

To repeat

Mh experience with France Langue has been amazing. I got the opportunity to study french nect to Notre-Dame and at the same time meet the most amazing people ever. I would recomend the experience 100%.

Thank you

July 2, 2022
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Bonjour, thank you so much for this great feedback ! We hope you will come back in Paris or in one of our other schools !!

Rated 4 out of 5 stars

A good experience but wrong time of year.

The teachers I had- Caroline & Laurent were very dedicated and helpful with a good variety of activities. The time of year was probably not the best time because of weather and number of students. Student numbers were very small. This was good in terms of getting plenty of I dividual attention, but not in terms of meeting more people and getting a good cross section of skill levels. I also think two weeks was not long enough,but that was my choice due to time restrictions. I would suggest 3-4 weeks needed to start consolidating skills. The accommodation was a little too small and cramped. I would have liked more space with a separate desk / table to work. Nevertheless it was modern and everything worked well

December 1, 2022
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Bonjour David, thank you very much for your feedback ! We're very happy you enjoyed your class ! We hope you can come back in Biarritz or another school and that you will be able to stay longer !

Rated 5 out of 5 stars

I had a great experience with France…

I had a great experience with France Langue during my two weeks of beginners French!
The staff is very professional and helpful! It’s all well organized. Perfect location and nice classrooms.
The teachers are excellent and very patient.
Très très bien!!
Je reviendrai!

September 2, 2022
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Bonjour Haydee, thank you so much for your nice feedback !! Come back whenever you want, you're always be welcome !

Rated 5 out of 5 stars

Laurence is a first class language…

Laurence is a first class language teacher. She made my week worthwhile - I wish I had had time to stay more weeks.

September 5, 2022
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Bonjour Anna Katrin, thank you so much for this feedback ! Come back whenever you want ! :)

Rated 1 out of 5 stars

- Host family was far from city center…

- Host family was far from city center even after paying extra. No free transport was offered after asking
- Skate was stolen inside premises of Surf academy, but they refuse any responsibility after requesting.
- French classes were not done in the Academy but other much worse place.
- Surf academy was very far from french academy and no free transport was offered.

August 22, 2022
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Bonjour David, first of all, thank you for your feedback.
After checking with the team of Biarritz :

Host family was far from city center even after paying extra.
-> the family is 25 mins walking distance from the school. The extra guarantees a distance of 20 minutes maximum by bus.

No free transport was offered after asking
–> The school doesnt pay for public transportation, except for our Junior program. The bus ticket in Biarritz is 1,20€.

Skate was stolen inside premises of Surf academy, but they refuse any responsibility after requesting.
-> Personal items are under the student's responsibility as mentionned in our Rules. Plus the skate was stolen at the surf school, not at France Langue anyways.

French classes were not done in the Academy but other much worse place.
-> We rented a school building next to France Langue to be able to welcome our many students over the Summer.

Surf academy was very far from french academy and no free transport was offered.
-> The surf school is located on Marbella Beach in Biarritz, 20 mins walking distance from the school, one bus stop away from the school.

We hope you have a nice experience anyway.

Rated 2 out of 5 stars

Hello I would love to write a feedback.

Hello I would love to write a feedback.
I need to say I was very disappointed
I specifically asked for a real begginers class and I was promised that it starts at 11.7. By real begginers I meant people who never studied french before and I repeated that several times. I was promised this level of class. Then I was put in a same class with people who already studied for 2-4 years being told that this is the only level they had. The assistant in the school told me that I can take some private lessons and then she told me that she will ask if it is possible through school. But it took her four days to tell me it was not possible while I was able to find a private teacher by myself in one afternoon
The school is extremely expensive and I didnt get what I was promised to get so obviously not being in my level just brought me stress and I didnt progress as I hoped
It feels to me like the school took advantage of me. If I knew there was not my level I would have found a different school

August 17, 2022
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Bonjour Hana, thank you for your feedback and we're sorry to hear about your experience.

Here are some answers I can give you about your complaint.

It is correct that classes had different levels over the summer (beginner / intermediate / advanced). We were missing 4 teachers because of personnal issues and we had difficulties recruiting more teachers and we are the first to be sorry about that.

About the private lessons, we were looking for France Langue teachers but as it is our high season, they were all already in charge of classes or on holidays which means we had a shortage of teachers and we were not able to find an inside teacher on such a short notice.
Independent teachers were easier to find indeed. We were able to give you private lessons 2 weeks after.

We hope that despite this unfortunate experience, you enjoyed your stay in Biarritz.

Rated 2 out of 5 stars

FL Lyon needs to up its game

France Langue Lyon has some major issues. There was no reception or admin team present, just lots of nice big empty offices. Meanwhile us students were crammed into a small and very hot room - all 13 of us, above the maximum number advertised. Our class included very different abilities, certainly including A and B levels - I got the impression two levels had been put together due to staff shortage.
There were no extra cultural/social activities at all (except online) which was very disappointing. I was only there for a week but another student who'd been there ten months said this was normal.
On the plus side, our teacher (Marion) was absolutely amazing and handled the different ability levels and learning styles brilliantly: as a language teacher myself I learnt some great teaching tricks as well as improving my French with her expert guidance. She normally teaches at FL Nice, though, so I cannot comment on the teaching at FL Lyon. The course materials Marion provided were extremely high quality, and I enjoyed the variety of activities and approaches.
Overall, a great teacher but a school that needs to up its game.

August 13, 2022
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Bonjour Hannah, thank you for your message. We're very happy that you enjoyed your lessons with Marion !
You came in August while most of the staff was on summer holidays which made the school look empty, indeed.
The room was hot because France experienced a heat wave this summer, and it was hot even though we have fans. The maximum students in a class is 14, so 13 is not above the maximum advertised.
In our small schools, it happens that levels are mixed only if there's not a big gap between them.
Our cultural and social activities are back in September.

Rated 4 out of 5 stars

good experience except terrible host family

The interactions with the students I met were amazing. as well as the animators which were really cool and the activities they organized were almost always top (especially the bouée tractée). the teacher and school were quite good as well.
The conditions in the host family on the other hand were terrible. dirty, small apartment with four students in two rooms even though we paid for a single room. no table, nor a chair in the room, only beds. 40 minutes walk to Biarritz even though we were promised 20. no breakfast. The dinner was prepared in such a way that my roommate and I ate out every night. this led to barely any interaction with the host lady. after 2 out of 4 weeks the only really good working thing (WI-FI) turned off as well.
on several attempts to change the host family followed no helpful response.
Overall still a good experience.

August 11, 2022
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Bonjour Simon, thank you for your feedback.

We're happy that you enjoyed your experience at school and during the activities and we're sorry to hear you didnt enjoy your time with your host family.

Here are a few answers we can give you :

The conditions in the host family on the other hand were terrible. dirty, small apartment with four students in two rooms even though we paid for a single room.
-> As you booked a twin room, it means there are two students of the same age in the room. It seems like you benefited from a single room for one week for medical reasons.
The family has one dog and one cat, but a clean lady comes once a week.

40 minutes walk to Biarritz even though we were promised 20.
-> The host family lives in a central appartment, 1.7km from the city center (15 / 20 min walking distance, 2.1 km away from the school you went every morning. Different options are possible to go to school: walk, ride a bike, take the bus.

no breakfast. The dinner was prepared in such a way that my roommate and I ate out every night.
-> it seems like a whole breakfast was ready every morning for you and the other student.

this led to barely any interaction with the host lady.
after 2 out of 4 weeks the only really good working thing (WI-FI) turned off as well.
on several attempts to change the host family followed no helpful response.
-> Lea had many contacts with you in Biarritz, meetings with you, phone calls with your host family and dad.

Best

Rated 4 out of 5 stars

Small but nice

It was a small but nice School. I learend good french and pass the exam for which I went to the School.

August 6, 2022
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

nous espérons que vous avez réussi votre examen du DELF B1 ! Notre école est petite car l'hiver nous recevons peu d'étudiants et l'été, nous avons la possibilité de nous agrandir en fonction des besoins. N'hésitez pas à rester un peu plus longtemps la prochaine fois.

Rated 5 out of 5 stars

Great course, welcoming stay!

Really top-notch course: great tutors, very friendly staff, interesting and useful content. The accommodation was excellent. I was lucky enough to stay with a really lovely family, who made my stay an experience to remember.

July 11, 2022
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Thank you Michael for your message ! It was a pleasure for France Langue Nice 's team to welcome you. We hope to see you soon!

Rated 5 out of 5 stars

My daughter was very happy with the FL…

My daughter was very happy with the FL experience. She met great friends, she had a good balance between language class and sport, in one of the best beach place in Europe. From a parent perspective, knowing they are in a safe and controlled environment is very good too.

August 1, 2022
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

We are delighted to know that your daughter Penelope had a great time in our junior program, and you are right, Biarritz is one of the most beautiful beaches in Europe for surfing!

Rated 3 out of 5 stars

I had nice teachers

I had nice teachers, but the institute is not organized.
It is not worth the money. It is better to find a cheaper institute.

July 30, 2022
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

We are sorry to hear that you had organizational problems with the cooking class and we will make sure that this does not happen again. We are glad to know that you enjoyed your teachers.

Rated 4 out of 5 stars

Awesome school + beach experience

Fantastic language school, excellent teachers, superb location in Biarritz. Only downside was the overflow classroom in another building. Coordinated excursions to nearby villages would also be fun, but I got to use my French going on my own. Wish I could have stayed longer!

July 15, 2022
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Thank you for your message, we agree with you, Biarritz and the Basque country are truly magnificent. Do not hesitate to come back and see us.

Rated 1 out of 5 stars

Worst customer service ever

Worst customer service ever! I paid for a long term course during morning and they suddenly change the classes to afternoon that I couldn't attend because I also work that time (the school no isn't able to manage many students and courses). They didn't want to refund because the terms doesn't allow refunds, but the incredible thing I paying for somenthing that I can't use.
Also I paid a lot of money for accommodation and it was misserable. I went to the school to talk to have a solution, they tell me some but they never accomplished.
Please be really careful when you choose a school, don't choose this one!

July 13, 2022
Unprompted review
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Dear Andrea. We are sorry for this experience. Note that our courses are offered in the morning or afternoon depending on our class filling. At no time do we guarantee class times. Regarding your host family, it seems that this family has temporary problems with their internet box. We immediately offered you to stay longer at school to use the wifi, the school staff stayed later in the evening to allow you to work online. Your judgment seems a little harsh to us in view of the situation, especially since you refuse dialogue and no longer even greet the staff when you meet them in the school. Regards

Rated 4 out of 5 stars

Overall a very good experience but you…

Overall a very good experience but you have to work on the qualification-test as it is way to easy right now and will put you and your students in unpleasant situations. Other than that I’m happy,
Merci beaucoup!

July 9, 2022
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Bonjour Pilip, thank you very much for your feedback on your experience and on the test. It was made by our teachers, I'll let them know about it ! See you very soon in one of our schools ! ;)

Rated 5 out of 5 stars

Great teacher who cared about our success

I had a great experience at FL. The school was in a nice location and the material was relevant. My favorite part of the school was the staff. They were very welcoming and friendly. My teacher Marine was stellar. She really cared about the students and their success. She was able to explain something in many different ways while still maintaining a constructive environment.

June 28, 2022
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Bonjour Jonathan, thank you so much for this very nice feedback on your experience at France Langue. We hope to see you in one of our schools so that you'll realize we have great teachers in all our schools ! ^^

Rated 5 out of 5 stars

Excellent language courses

Excellent language courses, kind people and good environment.

June 17, 2022
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Bonjour Nury Emely, thank you very much ! We wish you the best for the future !

Rated 5 out of 5 stars

Great class, great teachers, top Job!

It was a Great stay and I learned a lot. The teacher ( Caroline) was great and the learning was great fun. My french improved immediately. I can recommend it!!

May 30, 2022
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Bonjour Andrea, thank you so much for your nice feedback ! We're so happy you liked your experience with us at France Langue ! We hope to see you again in Paris or in one of our other schools !

Rated 5 out of 5 stars

Amazing positioned school with nice teachers

The position of the school is without discussion just amazing. Couldn't want more. The teacher's are rly nice and help you all the way. Overall the climate in the school is rly comfortable. The Infrastructure and building aren't the newest but that's just a really small contra.

May 6, 2022
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Reply from LES ATELIERS FL - INTERNATIONAL HOUSE

Bonjour Elia Samuel, thank you so much for your very nice feedback ! We hope to see you again in Paris or in one of our France Langue schools !

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