Stayfritz Reviews 13

There was no support, other than stated on their webpage (24/7) and after finally getting a call back they were unable to help us to get into the property. We were told to get another call back but this never happend. We tried to cancel the reservation after but again no response. Avoid this company and book elsewhere if you want a relaxing vactaion.

1, no instructions for the location of key box
2,no one picked up the phone
3, key box is broke,can't be open
4, the understanding and communication is terrible I told them the number of key box is wrong for many times, they don't understand. 2 very nice German neighbors were helping me to tell them in German, they still don't understand. They keep saying that I am at the wrong door.
5, after 2 hours waiting, they finally understand and give us another 2 bedroom apartment, instead of 3 bedrooms apartment
6, they promised compensation, but refused after I check out
7, the people who work there were very rude, no apologies for the entire time