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Staymo Reviews 1,463

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent location of the properties, often highlighting their proximity to public transport, attractions, and amenities. People frequently commend the staff for their professionalism, attentiveness, and helpfulness, making their stays easy and comfortable. The quality of the accommodations, including cleanliness, comfort, and modern facilities, is also highly appreciated by consumers. However, some customers also noted issues with property maintenance, mentioning instances of broken items, marks on surfaces, and a strong damp smell. A few other people also felt that the beds were too stiff, and some experienced disappointment with amenities not being fully operational or as advertised.

What people talk about most

Location

Customers had positive experiences with location, frequently highlighting its convenience and accessibility.... See more

Staff

Users describe positive interactions with staff. Customers frequently praise the excellent communication from... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the apartments for being... See more

Facilities

People report positive experiences with facilities, often highlighting clean, well-maintained spaces with new... See more

Service

Consumers find service to be positive, with many praising the excellent communication, responsiveness, and... See more

Based on these reviews

Rated 5 out of 5 stars

Location is the key for this fully refurbished apartment. The size does matter with two big bedrooms one master. Two separate bathrooms can host easily two couples or a big family. New apliances and s... See more

Rated 5 out of 5 stars

We stayed recently through Smarthost in London, apartment was in a great location, had parking, short bus ride or walk to tube into central london, handy for O2 etc in east end of London. Apartment... See more

Rated 5 out of 5 stars

We had a wonderful one-week stay at this Smarthost apartment. Sarah was very responsive both and during our stay. It was extremely clean, comfortable and quiet and had everything we needed. Its locat... See more

Rated 5 out of 5 stars

Amber and Staymo made our stay very easy and comfortable! The apartment in South Kensington was clean, quiet and just as described in the advert. Everything you need was provided for. The area was fri... See more


Company details

  1. Vacation Rental
  2. Holiday Accommodation Service
  3. Holiday Home
  4. Property Management Company
  5. Short Term Apartment Rental Agency
  6. Vacation Home Rental Agency

Written by the company

Staymo is a London-based property management company helping homeowners earn more through short- and mid-term rentals with fully managed, hospitality-led service.

With Staymo, 2 bed homes in London are making more than £7,082 a month.

Written by the company

Trusted by 1000's Landlords
Staymo professionally manages your home's listing, guest and tenant bookings, payments, cleaning, maintenance, and everything in between.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had a wonderful stay at Joel’s BnB

I had a wonderful stay at Joel’s BnB. The space was clean, comfortable, and exactly as described, with thoughtful details that made the visit relaxing from start to finish. Check-in and check-out were smooth, and Joel provided clear instructions and was very responsive throughout my stay.

The location was convenient, and the peaceful atmosphere made it easy to rest and recharge. I would happily stay here again and highly recommend it to anyone looking for a welcoming and well-managed place to stay.

January 30, 2026
Unprompted review
Rated 4 out of 5 stars

Stay with staymo

The property was everything we expected. Good location for the activities we wanted to do. Joel and staymo were very helpful and quick with responding. Would use again 👍

February 2, 2026
Unprompted review
Rated 4 out of 5 stars

Pleasant and conveniently situated accommodation

This apartment, managed by Staymo, was clean, comfortable and very conveniently situated a short walk from Stansted tube and train station. Communication from our host, Charlotte, was very good and all the directions and instructions provided were clear and easy to follow. The only thing which prevented a 5 star review was that the hob was out of order during our stay, so we were limited to using the oven for cooking. Overall, though, it was a very comfortable and enjoyable stay.

February 2, 2026
Unprompted review
Rated 4 out of 5 stars

Great stay overall

Great stay overall. The property is managed by Staymo and everything was exactly as described. The place was clean, appliances worked well, and the apartment felt comfortable and well-maintained. There were a couple of minor things that could be fixed, but nothing that affected the stay.

Check-in was super easy with clear, detailed instructions. Would definitely recommend.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Staymo - Nawaf’s review

Staymo and Joel were great. Phenomenal flat that was renovated and in superb condition. They also offer phenomenal services and are very quick. Definitely will stay again

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great stay

I had a wonderful 7-night stay at this apartment provided by Staymo. The location is excellent. The check-in guide and appliance instructions provided by Staymo were exceptionally clear and helpful. It made the whole experience seamless. Highly recommended!

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Very nice, convenient flat near Excel

The flat was convenient, quiet, and comfortable, just as shown in the pictures shown. It is professionally hosted, so communication is quick and very clear. The check-in process is well thought out, with pictures and videos given. I would very happily stay here again.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

We had a wonderful day in Chelsea

We had a wonderful day in Chelsea. Milana was a fantastic host and answered all of our queries immediately. Will definitely recommend and stay again when back in London. Thanks, Milana and Staymo.

January 20, 2026
Unprompted review
Rated 3 out of 5 stars

Great location and perfect for a small family!

We did enjoy our stay at this property. The location was fantastic and the property itself was so safe and quiet and well set out for us and our 2 small children. I do think the kitchen is in need of a deep clean, not just a surface clean. The utensil drawer and cupboards were quite dirty which was a shame as I know professional cleaners are used here so the owner should definitely follow up to ensure they’re cleaning all areas. There is also some water damage in the bathroom in the corner of the bath and wall behind the door. The smell of damp and mould was very strong after each time the shower was used and you can visibly see the damage mould in the area. It definitely needs maintenance there. The bathroom itself however (bath/shower, basin and toilet) were very clean. The linen and beds were clean and comfortable and the amenities were great for us with our small children. All up we would definitely stay again, location and safety/security are top of our list and this property to a both of those boxes immediately. As well as a great host who communicated so easily and promptly with us. If the kitchen cleaning and bathroom maintenance is looked at, this is a 5 star property for us!

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic stay

Staymo communicated proactively and without being overbearing. The place was clean, amenities as described. It felt like home.

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Everything you need in Brixton!

This place is a perfect location for everything you want to do in Brixton. You are so close to the village, the tube, and even a department store. I had such a great time staying here. The apartment is cozy, the bed was comfortable, and I had everything I needed in the kitchen and the bathroom.

Staymo is extremely responsive and they have great instructions on how to get into the home, taking out the trash, and every thing you could possibly need. It was priced well and this was my best trip to London yet!

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

SarahJanuary 2026


SarahJanuary 2026
Me and my family absolutely enjoyed our stay at Sarah’s place. It was very comfortable, clean, well equipped and local to the city. Sarah was also very friendly, responsive and helpful. Thank you Sarah! And also thank you staymo, the property management company that looks after this house. We will definitely book again on our next visit to the UK!

January 10, 2026
Unprompted review

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