Stayz Reviews 

The add-on costs after you book are very deceiving. One booking it nearly doubled the cost. Another it was a significant addition.

This host who was with AirBn B and transfed to Stay'z-Property -Bee & Bee” Miami-Gold Coast Queensland.

Cancelled our booking the morning off the day we were travelling to QLD from Victoria!! Paid the accomodation 12 months in advance and I regular communicated to confirm the accomodation. Its a pity people who have property's do not do the right thing by us that are open, transparent ::(

Guests beware. At Bella Vista Batehaven, they spy on the cleaner. That also means they spy on you.

Security camera was installed inside the property. No mention of this in the listing.

Stayz suspended their listing. For one whole day! Suggested I contact the host for a refund. Of course, no response. Still operating, though.

My review was also not published. Hence why they probably have a high rating. They don't publish negative reviews.

Do not stay here.

Booked accomodation in Melbourne through Expedia and it was lovely. Beautiful accomodation with great facilities and in a perfect spot in Toorak. The host had thought of everything and it was well set up. Would love to stay there again.

Booked week at Coogee (Sydney) early June 2024. Never used Stayz before but listing looked ideal and went ahead. Was a mix-up with owner as he has two properties in same location with slightly different names. We chose the 'retreat', with easier parking. As I have ready elsewhere on this site, descriptions and especially images are misleading. Small, grubby and parking difficult. The images are of the newly refurbished accommodation some years ago. I've a long list of grievances worth a call to Fair Trading. So disappointing. It is clear Stayz do not verify listings, and most telling is that they do not ask for feedback/review.
I'm not really interested in what Stayz can do for me now (except a partial refund?). I would not use them again nor recommend them.

Booked accommodation with Stayz with the only filter was for parking as we were staying in a city with a hire car. Contacted the host of Northcote 2 to check about parking and yes no problem. Arrived and no private parking, could not even stop in front of the stay, no street parking for two blocks. When I contacted the host they said there was council parking 17 mins away. I had no choice but to move on and find some other accommodation in the next town.
Contacted Stayz - no support, no help, no solution - will never use them again!

I used to love Stayz, website was easy to use, prices were good and the service on the phone was excellent. In the last weeks I tried to book but couldn’t, called in and it was horrible, received an email written in very poor english. I am still waiting for a manager to call me back, it was days ago. What happened to this great Australian company? Why can’t I speak to someone who understands me and why am I not getting a call back?

System does not update as quickly as other sites, so my booking was cancelled as a double booking. My review of a property was repeatedly rejected no matter how it was adapted, I assume because it was a negative review. They have no follow up to enquiries and no dispute resolution process.

Absolutely shocking! Booked and paid accommodation in July 2023 for England July 2024, from Australia. Received a message to say it was booked and confirmed. Contacted the host last week just to confirm a few details, and he said the listing no longer existed. Stayz were notified that the listing was removed last year, and yet no-one contacted me to let me know. I would have got to England in the middle of a busy F1 period with my family with no-where to stay. When I asked who held the funds that I paid, Stayz responded that the host would receive the funds the day I checked in so Stayz have held my money (receiving interest) for nearly 10 months. Disgusting!

I just wanted to contact the host, but instead received an invoice about the entire fee to be paid immediately.
Of course this is not acceptable. No booking with Stayz.

My son and his friends booked accommodation through Stayz in Bali last December. On arrival the host was uncontactable. By late that night and still no contact, they were forced to find alternate accommodation for the night. For the entirety of their 8 night stay they were unable to contact host and get the accommodation they had paid for. On return to Australia there has been multiple calls to Stayz who are refusing to give them a refund and are now hanging up on them when they call. Stayz are in breach of their own policy and code of conduct, as well as, Australian Consumer Law. These hard working boys are out of pocket, which is so unfair and have now had to engage a lawyer. This is disgraceful! DO NOT USE STAYZ - absolute SCAM

Beware of this appalling site if you want to keep your sanity. It is a shocking site. I booked accommodation in Rome and firstly had to wait 24 hours to see if the host ok'd it. Then when they did they said that the amount listed for the unit was not correct and said it would cost another $1000 extra . False advertising?????? Bonkers to that so trying to cancel is like taking a hike up Mt Everest. Another thing is that if you book you then have to register with VRBO before you can check your booking. Surely this cannot be legal!!!! I travel twice yearly overseas as well as extensive travel within Australia and have NEVER experienced this sort of idiocy before. First and last time on this deplorable site. Actually it is more than terrible. It literally took me hours to navigate around this fiasco of a site. Ended up on their chat line and hopefully (I still don't know) it will be resolved as they also went around and around the mulberry bush and did not answer my questions. I had to keep pushing for an answer but they seemed to skirt around it. Dreadful! They say that you have time to cancel BUT upon booking you have to deposit a substantial amount first (Well over $1000 in my case). If you want to keep your sanity then go to another easier site to navigate. I cannot give it a low enough score. Even one star is too many. Stay away is my advice and I will tell all and sundry as well.

Do not book with this company! They are cowboys! I booked a property months before my travel date to Melbourne from Sydney, a day before I was due to travel it was cancelled because the owner said that Stayz hadn’t taken down their listing as requested. I then booked somewhere else and couldn’t get in touch with the owner to get check in details and after numerous phone calls to Stayz, they told me to keep trying to phone the owner (this was a Chinese number) which is ridiculous! I was at the airport on the day of check in phoning Stayz and they told me that I would have to book somewhere myself and claim the money back through their booking with confidence scheme they have. I emailed them straight away and have had no response. They take your money and provide nothing!

WE HAD A CONFIRMED AND PAID FOR BOOKING IN ADELAIDE LAST WEEK AND WERE DRIVING IN FROM MELBOURNE TO FIND WE HAD BEEN BOOTED OFF THE BOOKING. THE ONLY EXPLAINATION IS THIS MOB GOT A BETTER PRICE OR LONGER BOOKING DUE TO THE GATHER ROUND. WE WERE VERY LUCKY TO FIND AN ALTERNATIVE. DO NOT BOOK WITH STAYZ AS IT IS NOT A FIRM BOOKING ND YOU COULD BE TURFED OUT ON THE STREET IF THEY GET A BETTER OFFER.
GRAEME WALKER

I always used Stayz as a consumer and the site did the job.

As a host I want to support Stayz and keep the market competitive but the host experience is terrible.

I get 10x booking via Airbnb and all have been seamless. My first booking with stayz was not positive; the guest did not pay the final payment before the booking and I wasn’t alerted to this. Stayz also sent the keys to my property to the guest, which I think is criminal.
I called support and they indicated they will send an email requesting payment again but still hasn’t been paid. The property was left filthy and I’ve paid a cleaning fee, yet most of the booking cost hasn’t been paid. I’m now left wondering what happens if they don’t ever pay?

Stayz won’t be around long, they are trying to match airbnb on the consumer side, at the expense of the host experiment. They will continue to loose supply eventually and then we will have a monopoly on our hands with Airbnb.

I really wanted to support Stayz but if you don’t support your hosts there is not much more I can do.

My experience with a property booked through STAYZ in Melbourne was terrible. I would like to make a complaint about my experience. However each time I call Stayz they say they can do nothing.

The host debited $300 from my bank card without my authorisation and has not refunded the money. This is on top of the cost of the appartment for two nights.

No where does it say there is a $300 security deposit. I was not told verbally and its not in writing anywhere. Plus I have checked out..so I ask why they have not returned the money?

I trusted STAYZ with my card details and now one of their hosts has stolen money from me.

I feel that STAYZ has a responsibility to make sure our card information is secure and now I have been scammed.

If it was a security deposit it should have been disclosed prior to booking. It also should have been released back to me after I checked out.

I have shared my experience online and everyone thinks it is dodgy.

STAYZ will not help me get my $300 back. STAYZ cannot explain how their host was legally able to do this? I gave STAYZ my card details how is the host able to just debit my card extra without asking?

STAYZ tell me that the appartment is nanaged through a property management company so they cannot help BUT no where on the advertised property does it state that this. So how was I to know?. STAYZ even admitted they cannot see any info regarding this. STAYZ also acknowledged there is no information about the security deposit, but they still cannot help. So now I have lost $300.

Please Beware People. I will never ever use STAYZ again.

Complete scam, they take your money, cancel close to booking date and don’t refund. I didn’t think businesses could get away with scamming on this level in this country but here they are.

I have stayed at many apartments on the Gold Coast. From start to finish this has been the most amazing experience. Booking was easy and the follow up from the property manager (Chloe) was awesome. We take a break every month to escape the business of Real Estate. We still make calls and have Zooms but truth is with this apartment I could spend all day in it! The decor is good the rooms well presented and the views are magnificent! Everything you need is within walking distance from restaurants to Woolworths its all here. There is a tram station nearby so getting to where you need to be is easy. The apartment is a home from home. It has everything you need to make your stay complete. There is a mirror but if you need a make up mirror then bring one with you. It is rare with so much to see outside the apartment that you could stay indoors and marvel at the views! We loved it so much we will become a normal return client. Thank you it was incredible!! Views are truly magnificent.

Attempted to book accommodation with Stayz twice.
On first, occasion owner came back saying some of days advertised were not available and amended booking dates. This was not suitable so did not proceed with booking.
On second occasion booking went through and payments processed (over $20K AUD) and then cancelled. Reasons given:
"Reason:
Dates booked on another platform
Message from host:
The reason for cancelling is that the owner thought the dates were for NEXT year and not THIS year."
I have $20K pending transaction against my credit card messing up my credit limit which I may have to wait 5 days to have sorted out according to Vibrio platform which impacted our ability to book alternate accommodation.
I discovered this morning that on Stayz that the property is STILL available to request a booking for the same dates that were cancelled for us.
The Vibrio chat platform was not working when I attempted to complain to Stayz directly!

Response to Stayz: The answer provided confirms Stayz do nothing to check the availability of properties advertised on THEIR site.
While the refund was promptly initiated on the Stayz side, it took 6 days to be processed back to my credit card with the impact and inconvenience on my credit limit referred to previously.

Got to the place we'd booked in Eden for ten nights and there were many issues including:
The stay had to be cancelled by me because of various reasons, including but not limited to:

Fly screens with holes in them that allowed insects in
a condemned back balcony with a back door that could be opened by a child.
A window that wouldn't close properly in bedroom one, so you could hear the Neighbours conversations.
A portable air conditioner that couldn't safely be used. (we have photos of everything)

We got there late at night so had no choice but to stay the one night but left very early the next morning.

I got some money back, however, am still significantly out of pocket, then the Host left me a bad review, despite us cleaning the place of the ants that were there and sweeping the floors, washing down the benches, scrubbing the tiles in the bathroom as well as many other things. I asked stays to take down the review and they said, "we have found that you were the one who initiated the cancellation of the reservation, and the host is not responsible for the issue."

What a joke, I had to cancel it was not as advertised, however because I invoked my consumer rights then Stayz refuse to act.

Not to mention now out of pocket $1800 because I had to book another place at very short notice, due to not wanting to stay in a dangerous situation.

I booked through Stayz looking for peace of mind if things go wrong. next time I'll book directly with an owner, it will be cheaper and less chance of issues.

So their customer service response was once again a joke:

“ After investigating the evidence you have shared, we are unable to find health and safety violations of this property.”

Obviously their standards are very very low !

I also sent images of how I’d left the place, and was told:

“Unfortunately, due to our content guidelines we are unable to remove the review left by the host. If you are concerned on the effect this may have on future bookings, you can create a new Vrbo account.”

So the “host” can provide an unsafe place to stay, you provide multiple images showing how bad it was, and further images showing after you’d cleaned it and the “host” can leave a fraudulent review and Stayz will do nothing about it.

Stayz did refund our booking fees, however I’m still substantially out of pocket.

Honestly back to hotels for us, at least if something goes wrong they will fix it. Stayz do not care.