Stayz Reviews 

Stayz was originally Australian but over the last couple of year is now a subsidiary of Expedia an American company which owns vrbo, homeaway, stazy, 23 brands that I have found! These sites have set themselves up to make it very hard to speak to anyone directly, either within their company or to the property owner. My advice to anyone looking at booking on these websites is to google the property name or address of the house you are looking at. I have found a lot of the homes have their own website or are listed on a number of sites. Going directly with an owner is usually the best way of finding out what you need to know, and much cheaper! The fees and charges from these platforms is now a huge percentage for doing nothing!!!!

Well booked and paid for Amsterdam apartment in January 2022. 7 days out from stay hadn't heard from host so tried messaging on stayz system without response. Tried phoning host number disconnected. Only 3 reviews for listing, none stayed, none could find the address let alone contact the host. In all cases including my case Stayz almost impossible to communicate with. Spent alot of yesterday messaging with a rep from Stayz, explains that there would appear to be fraudulent activity happening and no one was prepared to act. We are now 5 days away from our arrival time Stayz/ VRBO/ Expedia have had our full payment for over 6 Months and have a very casual attitude to our predicament. Hopefully they are not complicit in the fraud.
Having used Stayz many times before both as guest and host will not use them again.

I recently booked accommodation in Canggu, Bali on the Stayz site. My booking was instantly confirmed and I paid the requested deposit on the site. Despite having tried to contact the owners several times to no avail I assumed my booking was secure as my money had been taken and I’d received a confirmation email. A week or so later I noticed that the property booking had disappeared from my trips listing and tthe booking had been officially cancelled with no explanation or contact from the owners… let alone an apology. Again, thinking there was some kind of mistake I tried to contact the owners,with no absolutely no response, and the phone number they had listed was not connected to anyone at all!
After feeling confused and frustrated, even a little duped I sought to contact Stayz for their help. Their 24/7 phone line was complete rubbish - there was never any answer. It was difficult to find a way to make contact but when I finally found an email contact the official response to my predicament was pathetic at best. All I received was a patronising “ this must be very frustrating for you” email but no attempt to rectify the situation at all.
Never again will I use Stayz to book a holiday and I recommend you shouldn’t either!
Louise Rippert, Australia

We booked a house through Stayz/Vrbo 3 months before checkin for 8 people and paid all upfront and booking accepted - less than 24 hours before checkin the booking was cancelled. Stayz was useless in trying to secure another property and no explaination was every received as to why it was cancelled despite taking our money. While refund was given, we incurred nearly $800 of extra charges because of the cancellation and are still waiting for reimbursement from STAYZ -

We ve just booked an aweful accomodation so dirty not even clean sheets , front door lock broken no wifi, nothing like the pictures and not even been able to contact stayz! What a joke! Do not book with stayz please!

I booked a place in fremantle for the weekend has been payed , the host said isn’t available. Ive tried the 24/7 phone number they arent connected the email says invalid. Stressing about getting a refund and not being able to talk to anybody. Now my weekend plans will be canceled from the stress. So so terrible does anybody have a contact number that works

VRBO/Stayz are an absolute joke! I had $2,600 worth of damage done by a ‘guest’ at my property over a month ago. I requested compensation and asked for my damage deposit of $250 to be refunded. They just keep passing the buck and do nothing.
Air BnB is so much better. They look after their customers and have damage cover included for ‘peace of mind’ for their hosts. I would never use VRBO again!

Absolutely rubbish this website nothing work

WE recently made a booking with O’Brien real estate for property 58 Tampa Road, Cape Woolamai.
Paid the money online and after 4 days we got a call from the agent that the property is not available.

This happened with another one as well with them, 4 Seaspray Avenue, Cape Woolamai.
They are very unprofessional and useless.
We have got booking with AIr b & b.
We are very dissatisfied and our families were very disappointed with the run around we were given in getting a place to stay for the coming long weekend.
For the past two weeks the property agents have given us grief and anxiety.

On my way and got a message from the host. Ooh sorry You can't stay tonight. Has already taken my money for 5 nights. Amazing!! Said she tried to call me but no answer. I told he its not very hard to leave a message i wonder if I will get my money back??

Terrible platform for booking holidays.

We booked a large holiday house 2 months ago for the xmas period and 1 week before the booking the owner decided to cancel without written reason and refund our money - we will not be able to find another place for next week.

When I called Stayz, they told me they don't care because all they do is advertise and its between me and the owner - I was on hold for over 30 minutes for a 4 minute call. Which basically means they don't care what property owners do and it's the wild wild west. Zero accountability. Zero customer service.

In case you think I'm a troll: Property ID: 9593495

Not even worth one star!! I wish I had read these reviews before booking. I will never book another property with this company and I will warn as many people as I can to stay away. They obviously no nothing about customer service which is evident by the poor reviews. You have been warned!

Don’t book through this company!!! Paid in full 2 weeks in advance, told us 1 hour after our check in that the place wasn’t available, spent countless hours on the phone to no avail.

My experience with stayz.com and the owner of gardenapartment@scarborough beach was very disappointing. The apartment was in very poor condition. I was unable to stay there for the full time I had booked. I was then informed that my pet had damaged furniture in the property. This was not the case as I had decided not to travel with my pet. I provided documentation to prove this however stayz agreed with the owner. They or the owner were never able to provide me with details of their decision and why they felt beyond reasonable doubt that I had my pet there and damaged the property. The property had a bad odour when I arrived. The couch was dirty. The bed sheets were thin and worn as was the blanket. It was an unpleasant experience. I think I have learnt from this situation that if you rent holiday accommodation from this sort of platform be very cautious and protect yourself by documenting via photos and correspondence from the beginning of a trip.

Absolutely DISGUSTING that Stayz will not overrule a host when it comes to unforeseen circumstances. People are willing to pay hundreds and even thousands of dollars for a deposit on a property only to be told that they can't even change the date due to government restrictions. You are basically STEALING and are unreasonably withholding and spending money for a property that cannot be accessed.

You need to come up with a contract with your hosts that mandates a full refund or the ability to change the booking date when it comes to unforeseen circumstances. If there was a bushfire on the property do you think that people would drive there and stay there? What if there was a nationwide blackout, would you still say no refund? The current lock down that began in June was unforeseen. The property was booked prior to June for weekend in September. Not even Gladys knew there would be a lock down!

You should be ashamed of yourselves. To all of the heroes that will say "well the host will lose business, they could've booked that day for someone else" That's a lie because the restrictions apply state wide and no one who lives more than 5km can access the property.

You are enabling hosts to become thieves and spend money they don't deserve. This is very un-Australian. This is not a one-off case, scroll through the posts and you'll see more examples of how Stayz shows a lack of morals.

It's time to get your sh.. together, you've definitely lost 20 customers from a single booking.

Folks I wish I could have read your comments before booking. I talked to the host and she said there would be refund due to covid lockdown, which is fair. But after all I just got partial refund and the remaining money all goes to Stayz as she said. Apparently she knew this would happen but didn't mention at all. Stayz is definitely doggy, still try to earn as much even during the lockdown. Their support email / phone is not answering now I suspect they'll just close the bussiness after squeezing enough money from consumer. Under no case customer should bear the risk.

I wish I had read the reviews first. Go to Air BnB, go direct, just use anyone but Stayz. COVID snap lockdown cancellation( Wonga Beach,Qld), I canceled , heard zero, emailed them,no response at all.Emailed owner who said he hadn’t been paid by them either so could not give refund.
When this happened with Air BnB they processed full refunds immediately, no questions asked, were responsive and helpful.
DO NOT USE STAYZ !!!!

Since 20th July I have been trying to negotiate a positive outcome. No stars if I could to both Stayz and the property owner. Covid cancellation policy favours owner and Stayz. Booked 2 nights Jindabyne in NSW to ski. Total price $3700. I just had to forfeit $2000k. I live in Vic. Red Zone for us, not for NSW, so owners view was they weren't closed so pay the final payment of $1700. Only then we could move the dates. When I tried to select and confirm other dates March 2022, and the price he said he hadn't opened the 2022 bookings so he could not provide this information. I gave him 2 weeks to look at the dates. He wanted me to pay the full amount then when he was ready we could look at dates. I asked for the final outstanding amount to be delayed to match the March dates we wanted. NO GO. So I had to forfeit. In the end, I just felt I didn't want to give this guy any more of my money or Stayz either. He just kept referring to the Covid Stayz policy. Stayz response was to refer to the policy and say I had to negotiate with the owner.

Re reservation HA_6T227D ID 951752 The property was excellent in every detail, Our hosts were wonderful Jenny provided us with home cooked treats whilst Tony erected additional fencing to ensure our little dog could not escape, All cleaning was done to the highest standards. We enjoyed the local areas and the weather was very kind to us, We would highly recommend this property to others Lyn and Terry HEWAT (Albury NSW)

Stayz is really greedy property owner's heaven. The property owner refused to give me any refund even during the COVID 19 lockdown. Owner didn't reply me. So I had to contact the service centre of stayz. I'm surprised that the representative told me that they can not do anything except waiting for owner's reply. If owner doesn't reply, my money will gone forever. My $7154.3. Fcuk stayz. Fcuk Jindabyne(the property). Jindabyne can get full amount without any work. COVID lockdown is really good news for this greedy owner. Stay away from stayz!!!