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Rated 2 out of 5 stars

I never got my final test results. I called the toll free number on the web site 10 times but could never get to a live person. I left three voice mails asking for a call back, but never heard from... See more

Rated 5 out of 5 stars

They are legit. At first I was apprehensive because I had never heard of the service. It was straightforward ordering the tests and getting my results online. They were cheaper than coming out of poc... See more

Rated 5 out of 5 stars

All testing and results should be handled with as much professionalism and discretion as STD AWARE provides. They took great care to answer all of my questions and provide me with more peace of mind... See more

Rated 1 out of 5 stars

It’s been a week and I paid $400 and still have not received my test results. Website said I would get them in 1-2 days. I tried calling several times and all I get is a voicemail. I’ll be contacting... See more

Company details

  1. Health & Medical

Information provided by various external sources

STDAware provides FDA approved STD testing that is accurate, fast and affordable. Same day testing is available at thousands of locations in the United States. Take control of your sexual health with STDAware!


Contact info

3.6

Average

TrustScore 3.5 out of 5

63 reviews

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Rated 3 out of 5 stars

Great service in the sense that it…

Great service in the sense that it takes way less time than clinics/doctors. However, I was informed it would take 1-3 days to get my results and it took closer to 5 days. Plus I called three times and left a voice message last Friday and have yet to receive a call back. i take that as poor customer service and couldn't imagine what it would have been like for someone who was anxious about their results.

May 23, 2018
Unprompted review
Rated 4 out of 5 stars

Never Received Results

Waited 2 weeks with no results...

Update: Customer service called back today and issued a full refund and found my results in the system. Changed from a 1 to a 4 star for such good help from the gentleman on the phone. Send an email and call a few times and you should get help. *Supposedly 90% of patients never have to deal with the waits time that I and a few others have had to deal with*

May 10, 2018
Unprompted review
STDAware logo

Reply from STDAware

I spoke to you on the phone regarding your results. I am extremely sorry for the delay that you experienced. STDAware, like other companies which provide STD testing directly to consumers, contracts with third party labs in order to collect samples for our tests. In this case the third party lab did not notify our physicians when your results had become available so they were not reviewed until we were made aware of the delay.
I hope that the refund provided makes up for the inconvenience on your end and our inability to keep the commitment which STDAware strives to provide to all our our patients even though there are elements unfortunately which are sometimes out of our control. If you do choose STDAware again in the future, please contact our patient service team and we will be happy to provide you a discount off of future testing as well.
Thank you,

Rated 2 out of 5 stars

Press pound when you call them back to speak to someone

I didn't received my results after 6 business day even though I was told it would be 1-2. I called but constant was sent to voicemail which they won't return(same for email) I called again and messed around with extension numbers, pressed pound and finally connected to someone. Then they'll tell you oh we just got your results and FINALLY email it to you, even though it says results were received days ago. I'm not sure if I would have gotten it if I didn't mess around with the phone extensions. Reasonably priced though.

May 9, 2018
Unprompted review
Rated 4 out of 5 stars

I didn't receive a receipt when I…

I didn't receive a receipt when I finished website purchase. Also there no receipt # issued so the quest lab did not know what source the purchase for the test came in on.
Quest lab showed only 3rd party vendor.

April 23, 2018
Unprompted review
Rated 5 out of 5 stars

Quick, easy, discreet

Quick, easy, discreet, everything I love in a company!! I signed up online, went in, was seen immediately, took all of five minutes for everything to be done, my results were back within a week. Thanks to them I have a clean bill of health and feel very secure with the results I received. I should definitely recommend!

April 18, 2018
Unprompted review
Rated 5 out of 5 stars

Quick response and professional service

All testing and results should be handled with as much professionalism and discretion as STD AWARE provides. They took great care to answer all of my questions and provide me with more peace of mind than even my own doctor could. I especially appreciate the quick turn-around of my results. I would highly recommend their services.

April 16, 2018
Unprompted review
Rated 1 out of 5 stars

I was extremely unhappy with the…

I was extremely unhappy with the refusal to provide the consultation with a doctor even after two requests; this was promised beforehand on the website or I would not have paid for any tests. If I was going to be required to find my own physician I would not have paid for the lab because the doctor I found is just going to order the same tests I have to pay double for.

April 7, 2018
Unprompted review
STDAware logo

Reply from STDAware

We do promise a physician consultation to our patients and there is no reason why you should have been refused if you had requested one. Unfortunately the team member who would have handled your results is no longer employed by STDAware and there do not appear to be any records of you contacting our patient support team via e-mail or telephone. Since there is no telephone or e-mail record of your request I am unable to investigate further at this time.
If you feel that your experience was mishandled or if you truly were refused a physician consultation please accept my apology and feel free to contact our customer service team and we will be happy to provide you a full refund for the cost of your testing.

Rated 5 out of 5 stars

I couldn’t have been happier with the…

I couldn’t have been happier with the service. Not only were the test results available promptly but when I had reason to contact them directly with a follow up question they were friendly and eager to help.

April 2, 2018
Unprompted review
Rated 5 out of 5 stars

People who actually care

Honestly by far the best help I ever got the guy name Bret should get a raise he actually cares and will help you with anything I never met a person like him it felt like I knew him for years but I have never met him please give this guy a raise he deserves it thank you so much Bret god bless you

March 6, 2018
Unprompted review

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