I placed an order a the moment I clicked or it I realised the shipping cost had been misrepresented and was the same price as the product. I immediately sent an email to customer support to cancel the... See more
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Update: Steals.com refunded the $2.98 as well. Updating the star rating. Bought a pair of Nike shoes and paid an extra $3.00 for "Free & Easy Return for Refunds or Store Credit". I guess if you do... See more
Company replied
I always find some amazing deals on Steals.com for brands I shop like Cece, Anne Klein, Tommy Hilfiger, and Nine West. However, you need to check regularly for new items, as quantities are limited a... See more
Love ! Love shopping at Steals ! shopping there is an amazing experience. Preston, Kelvin, Taylor, and all the other associates and wonderful. I don’t go a week without stopping by unless I’m out of... See more
Company details
Written by the company
Steals.com is back with 10k+ incredible deals on name brand goods at hot prices. We are committed to sending joy directly to your doorstep with hand-picked products at a discounted price.
Contact info
2159 Harris Blvd, 84041, Layton, United States
- support@steals.com
- steals.com
3.8
Great
314 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A different item has arrived. But they have resolved the problem!
Steals.com. I'm correcting my feedback! After mail corresponding with their Client service, they have resolved my problem and have acted as professionals, the Steals.com has refunded me all the money, and have not requested back the wrong item they'd send me. Compliments for the service, I didn't expected this professionality!
March 20, 2024
Unprompted review
This is yesthe best app and all together…
This is the best app and all together go to. So handy, easy to use, and so fun to track your packages
March 2, 2024
I had a good experience with steals
January 30, 2024
Reply from Steals.com
Hi James McCrimon,
Thank you so much for your positive feedback and leaving a review, you put a big smile on our faces! 🙂
Regards,
Steals.com
Never got my lrder
I ordered 5 different clothes and all of them got canceled. I had a coupon which I used which now is gone, I never received my packages.
February 11, 2024
Unprompted review
Reply from Steals.com
Hi Kauser Haq,
We really apologize for the inconvenience caused to you. The order has been cancelled due to the issue with stock management software, we made this difficult decision to fix the issues and now we are reaching out to the customers to understand the reason for cancellation of the order.
Hope you understand the situation and we appreciate your patience.
Regards
Steals.com
Reply from Steals.com
Hi Hyunmin,
We really apologize for the inconvenience caused to you. The order has been cancelled due to the issue with stock management software, we made this difficult decision to fix the issues and now we are reaching out to the customers to understand the reason for cancellation of the order.
Hope you understand the situation and we appreciate your patience.
Regards
Steals.com
Reply from Steals.com
Hi Lorie,
Thank you so much for your positive feedback and leaving a review, you put a big smile on our faces! 🙂
Regards,
Steals.com
I haven't received my items yet but…
I haven't received my items yet but they definitely were a steal
February 9, 2024
Reply from Steals.com
Hi Karen,
Thank you so much for your positive feedback and leaving a review, you put a big smile on our faces! 🙂
Regards,
Steals.com
Good not great for the time I spent to…
Good not great for the time I spent to find the right size clothing for loved one in time for birthday
January 19, 2024
Reply from Steals.com
Hi Martin,
We appreciate your feedback, and we apologized to hear about your experience with our online store. We take these concerns seriously and want to assure you that we are working with corresponding team to make necessary improvements. Your feedback helps us identify areas of improvement, and we hope you will notice positive changes.
Your satisfaction is important to us.
If you have any issues with the order, please feel free to write to us at hello@steals.com
Regards
Steals.com
I love this purchase
February 7, 2024
Reply from Steals.com
Hi Nathanlel,
Thank you for your review and have a great festival season.
Regards
Steals.com
Reply from Steals.com
Hi Regina,
You had a positive experience with our quality, price and fast delivery service and that you loved your purchase. Providing prompt and efficient delivery services is essential for us, and we're delighted that you received your order quickly. Moreover, knowing that you're satisfied with your purchase brings us great joy.
Regards
Steals.com
Great product
I received my order just in time for the frigid weather we're having! These Bear Paws are so comfortable and warm! They are very well-made and I would highly recommend them.
December 28, 2023
Reply from Steals.com
Hi Wallace,
Thank you so much for your positive feedback and leaving a review, you put a big smile on our faces! 🙂
Regards,
Steals.com
Reply from Steals.com
Hi Bryan Wright,
We're extremely happy that you had a positive experience, and we're grateful for your feedback.
Thank you,
Steals Support
Trying to initiate a return and it’s…
Trying to initiate a return and it’s impossible. They don’t give you an email with an order number but they demand one in order to make a return
November 30, 2023
Reply from Steals.com
Hi Julie Ponzi,
We appreciate your feedback, and we are sorry to hear about your experience with our online store. We take these concerns seriously and want to assure you that we are working with corresponding team to make necessary improvements. Your feedback helps us identify areas of improvement, and we hope you will notice positive changes. Your satisfaction is important to us. We care about your satisfaction.
We will assist you to return the item, so please contact us at email: support@steals.com
Thankyou,
Regards,
Steals Support
inexpensive and reliable--arrived…
inexpensive and reliable--arrived quickly--thanks!
December 5, 2023
Reply from Steals.com
Hi Neil,
I appreciate your review, and I hope you enjoy a wonderful festival season.
Regards,
Steals Support.
Unclear policies, inconsistent customer service
UPDATE: After I posted this review, the seller replied to my customer service inquiry immediately and sent a free return label. I mailed the jeans back, then waited over 2 weeks and still no refund. The USPS tracking number showed that the jeans had been delivered 10 days before I reached out to customer service yet again. Finally got my refund!!! Buying from this store was not worth the hassle! Additionally, I had to submit unsubscribe requests several times before I was actually unsubscribed. It was particularly insulting that they kept advertising "free returns" when the return process was so difficult!
INITIAL REVIEW: I bought 2 pairs of jeans. One was cancelled and refunded. The other pair arrived as expected, but even though they were labelled a size 2, I was swimming in them (I actually measured the waist as a 28 when it was supposed to be a 26)! I figured I would just return them, but found out that I would need to pay $9.42 to initiate the return (the jeans were only $35). In reading their return policies, they claim that you get free returns minus the shipping fee, but I never paid a shipping fee because my original order was $70. Based on the return form, it also seems that I was supposed to pay extra money to get "free & easy returns," even though all their marketing materials advertise free returns. I reached out to customer service, but the replies simply tell me over and over the link to use to start a return, not addressing my actual concerns... and we're back where we started!
December 7, 2023
Unprompted review
Reply from Steals.com
Hi Christine Kania,
We appreciate your feedback, and we are sorry to hear about your experience with our online store. We take these concerns seriously and want to assure you that we are working with corresponding team to make necessary improvements. Your feedback helps us identify areas of improvement, and we hope you will notice positive changes.
Your satisfaction is important to us.
If you have any issues with the order, please feel free to write to us us at support@steals.com
Regards,
Steals Support
This dress was a hit with my family and…
This dress was a hit with my family and friends.
It was a perfect fit and the price was right!
November 28, 2023
Reply from Steals.com
Hi Arlene,
Thanks for writing to us, we're delighted that you received your order quickly and the dress was perfect fit. Moreover, knowing that you're satisfied with your purchase brings us great joy.
Merry Christmas and a Happy New Year.
Regards,
Steals Support
This was the first time I have redeemed…
This was the first time I have redeemed my cash. I didn’t know how to use the site.
It was a success because I got a great pair of slippers for a hot deal.
December 12, 2023
Reply from Steals.com
Hi Dale Robins,
Have a wonderful festival season and thanks for the review.
Regards,
Steals Support.
Sent incorrect size
Sent incorrect size. I ordered a size 12 you sent 0 for the size.
December 11, 2023
Reply from Steals.com
Hi Anita,
We apologize for the inconvenience caused to you. You have received an incorrect size can be frustrating, and we understand your disappointment. Please contact support@steals.com and we will resolve the issue. And if you require any support, we will gladly assist you.
Thank you, and Merry Christmas and a Happy New Year.
Regards,
Steals Support
Bought an item but order was cancelled
Update: Steals.com refunded the $2.98 as well. Updating the star rating.
Bought a pair of Nike shoes and paid an extra $3.00 for "Free & Easy Return for Refunds or Store Credit". I guess if you don't pay the $3.00, you can't return the item?
Several days later, received a notification that they are cancelling my order and refunding the purchase price. They didn't have the item in stock, but never updated their website. However, the $3.00 wasn't refunded, so they just took my order, cancelled it, and pocketed $3. The name of the website is accurate as a verb.
December 11, 2023
Reply from Steals.com
Thank you for taking time to share such a detailed review about your experience.
We sincerely apologize for the inconvenience caused to you, the return shipping amount of $2.98 should be refunded, unfortunately we missed to refund it. Once again we apologize for the inconvenience caused to you and we have refunded the return shipping fee right away.
We request you to please contact us at support@steals.com if you need any help.
Thanks & Regards,
Steals Customer Support
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