Steel Blue USA Reviews 258

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality and comfort, often highlighting the absence of a painful break-in period. Many users appreciate the durability of the boots, noting that they hold up well even after extended use in demanding environments. The user experience is frequently described as excellent, with people finding the products functional, stylish, and easy to use, especially features like side zippers. The staff is also commended for their helpfulness and efficiency. However, some people were dissatisfied with the comfort of certain boots, specifically mentioning issues with stiffness, lack of padding in the heel area, and the formation of blisters. These reviewers felt that despite the apparent quality of materials, the design caused significant discomfort and pain, making the boots unbearable to wear.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the comfort and durability of the... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality and durability of the... See more

User experience

People report positive experiences with user experience, highlighting the functionality and ease of use. Many... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being caring,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Certified worksite, industry events, and weekend approved. Been rocking the pink steel toe boots for over a year and from day one, no painful break-in period, just solid support and cushioning that ho... See more

Rated 5 out of 5 stars

Both pairs of Steel Blue I own are extremely comfortable. The leather pair is a little more dressy/great ankle support for working in the woods/outdoor jobsites & the other pair is great for on your... See more

Rated 5 out of 5 stars

I've worn steel blue boots for 7 years, and won't switch to anything else. They take a minute to get broke in compared to other boots, but they have held up better than any other boot I've worn for th... See more

Rated 5 out of 5 stars

By far the best company for a safety work shoe with comfortable fit AND the stylish expression women crave. Not many companies offer you such a vast variety of steel toe, much less a pair available i... See more


Company details

  1. Footwear Wholesaler
  2. Foot Care
  3. Safety Equipment Supplier

Written by the company

Great tradespeople require the best equipment and boots are no exception. As a tradie your boots are more than just something you wear on your feet, they are a tool of your trade. We’ve been making work boots that fit you and fit your craft since 1995 so you can perform at your best for as long as it takes to finish the job. Steel Blue boots take whole body comfort in mind with the Trisole Comfort Technology. This technology is made up of three sections – our patented Ortho Rebound® Footbed, a midsole and an outsole. We have strategically placed pads made of high-tech PORON® in the sole and under your foot’s peak stress areas to give you unmatched comfort ad bounce for a full day of work. Backed by a 100% comfort guarantee, our boots can now be seen across the world.

Steel Blue Built for comfort, made for work

Written by the company

100% Comfort Guarantee
Our 100% Comfort Guarantee means if you’re not happy in the first 60 days, you’ll get your money back.

100% Comfort Guarantee

Steel Blue stands behind the comfort and quality of our work boots with our 60-Day 100% Comfort Guarantee.!

Steel Blue stands behind the comfort and quality of our work boots with our 60-Day 100% Comfort Guarantee.!
If your Steel Blue boots are not comfortable enough for you to wear from day one you can return them with in the first 60 days, no questions asked.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

258 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Comfortable and durable

I have bought these boots for as l9ng as they have had them. By far the most comfortable work boots I've ever owned. I can be on my feet for a 12 hours shift and I feel good by the end still. They dont melt around the glass furnace I work around and dont soak my feet when we have cleans. I will absolutely continue to buy pair after pair (and in every color they have!) As long as they have them.

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Good quality

Great experience overall! The website was easy to use, fast, and well-designed. Shipping was quick and reliable, and the boots are great quality — definitely worth it. A little pricey for me, but I can’t complain because the quality really shows!”

September 18, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing Product Quality and Customer Service Response

I purchased Steel Blue work boots in January 2024 in Australia and have only been wearing them for the past three months. Unfortunately, after such a short period of use, I noticed significant wear, especially on the tongue and heel area of the left boot. This level of damage is very disappointing, especially given Steel Blue’s reputation for durable, high-quality work boots.

To address the issue, I first contacted Steel Blue directly, but I was informed that the warranty would not apply because the boots were purchased over a year ago. However, the boots have only been worn for three months, and the damage appears to be a result of manufacturing defects, not regular wear and tear.

Following that, I reached out to "Workwearhub", the retailer from which I purchased the boots, and they were the only ones to offer a solution—they proposed a 20% discount on new boots, though this offer does not address the core issue of premature wear.

Given the reputation of Steel Blue, I expected a more supportive response to this quality issue, rather than being told to contact the retailer. I have not yet returned the boots, as I was hoping to resolve this directly with Steel Blue, but I am now left feeling frustrated by the lack of adequate resolution.

March 26, 2025
Unprompted review
Rated 3 out of 5 stars

Zip failure after 4 weeks

On second pair of steel blue zip boots (mens). Bought the current pair in Dec 2024, started using them indoors workshop in Jan, and zipper failed after only 4 weeks. I checked with a local cobbler, who told me it was a common fault he came across with these boots.

February 10, 2025
Unprompted review
Rated 1 out of 5 stars

Boots full apart soles come off I’m a…

Boots full apart soles come off I’m a machine drive the soles look new but have come and as others have said no customer support

January 2, 2025
Unprompted review
Steel Blue USA logo

Reply from Steel Blue USA

Hello Matt. I am sorry to hear about your experience. This is not typical of our boots or our customer service. I would like to learn more about the situation and see how I can help. Please reach out to me directly at courtney.bedoya@steelblue.com

Rated 1 out of 5 stars

Shocking customer service all about…

Shocking customer service all about sales no aftercare get them sold then won’t help you

No more to stay just shocking

You need customer service like screwfix who care about there customers

December 16, 2024
Unprompted review
Steel Blue USA logo

Reply from Steel Blue USA

Hello. Thank you for reaching out. I am sorry this has been your experience with Steel Blue. I would like to look into this further. Please reach out to me directly so I can get more information.
Courtney.bedoya@steelblue.com

Rated 2 out of 5 stars

Very comfortable to begin with,the zip…

Very comfortable to begin with,the zip on the side is handy but the velcro stopped working on the strap after 2 weeks so just flapped around all the time,then the material where the top cap is started collapsing and became unwearable,I returned them to get a replacement and after one month same thing happened,I wouldn't recommend for concreters or anyone in wet conditions,their built comfortable not tough

October 16, 2024
Unprompted review
Steel Blue USA logo

Reply from Steel Blue USA

Hello Christopher. I am sorry you had this experience. Please reach out to me directly so I can find out more about the situation. My email is courtney.bedoya@steelblue.com.

Rated 1 out of 5 stars

Quality has gone down the tube

Quality has gone down the tube, reps arnt helpful either.
Go w another brand that still makes good shoes.

October 15, 2024
Unprompted review
Steel Blue USA logo

Reply from Steel Blue USA

Hello Max. We pride ourselves on quality and durability. I'd like to hear more about your experience. Please email me directly at courtney.bedoya@steelblue.com

Rated 2 out of 5 stars

I’ve been an electrician for over 14…

I’ve been an electrician for over 14 years, starting as an apprentice at 16, and in that time, I’ve worn a wide range of work boots. Unfortunately, the Blue Steel work boots have not met the standard I expect, especially given their price point. I’ve worn these boots for a few months now, and I’ve rolled my ankle three times, leading to a serious foot injury.

After consulting with a podiatrist, it was confirmed that these boots were the cause of my issues due to their complete lack of ankle support. I’ve since switched to Alt-Berg boots, which cost me £170, and I haven’t had any problems since. This confirmed that the Blue Steel boots were the root of the problem.

While I’m sure these boots might be fine for light use, they are not fit for purpose when working 12-hour shifts in a heavy-duty, professional environment. If you’re in the trades and need something reliable, I’d recommend looking elsewhere. You shouldn’t compromise on foot safety, and these boots simply don’t provide the necessary support.

October 6, 2024
Unprompted review
Steel Blue USA logo

Reply from Steel Blue USA

Hello Craig. I am sorry to hear about your negative experience with our boots. Will you please email me at courtney.bedoya@steelblue.com so we can look into the situation further?

Rated 1 out of 5 stars

Bought the boots 6 months ago

Bought the boots 6 months ago. Lovely and comfortable but they are splitting along where the sole meets the cloth part. I have got more wear out of a boot that costs half the price. Very disappointed

October 5, 2024
Unprompted review
Steel Blue USA logo

Reply from Steel Blue USA

Hello Liam, I am really sorry to hear of your issue with our boots. Please email me at courtney.bedoya@steelblue.com and send photos so we can look into the issue. Thank you

Rated 5 out of 5 stars

Best boots

I got these boots around a month ago...I work in a steel company loading flatbed trailers with all types of steel products. I'm up and down onto trailers, forktrucks, all day and these boots prove to be tough, and more importantly, comfortable. Plus they have the zip up sides which make it easier to get on and off. Thanks a million!

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

Great boots for fire and EMS service

I used to wear the other Australian brand. I looked for an alternative after their supply chain issues got worse and then got even worse. I got a pair of non-safety Hobart slip on. As a member of a very busy municipal fire service I’ve put These Boots to test. After trying to find a fault, I have to say the Hobarts are the best slip boot I’ve ever worn. Hard and soft alike the boots have held up are super comfortable and look great. Their customer service has been outstanding. I have recommended these to my crew and they are experiencing the same, I will buy more

May 21, 2024
Unprompted review
Rated 1 out of 5 stars

Dont be a sucker

Some yrs ago I wrote a review on how the soles fall apart and it seems its still happening. This company needs to get its act together and review its product manufacturing methods... obviously it just doesn't care as long as suckers keep buying...take a look at these reviews in product review website!

May 9, 2024
Unprompted review
Rated 1 out of 5 stars

Didn’t even last a year which is not…

Didn’t even last a year which is not good enough in my opinion as much cheaper boots have lasted longer than this. Customer services aren’t responding to my emails, I expect much more from a company as big and expensive as this !

April 29, 2024
Unprompted review
Steel Blue USA logo

Reply from Steel Blue USA

Hello. Thank you for reaching out to us. I am sorry about your negative experience. This is not typical of Steel Blue boots. Will you please reach out to me directly so I can help get to the bottom of this. courtney.bedoya@steelblue.com

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