Very bad service
It’s not often I find myself driven enough to leave a review, mostly it’s for good service but for Steiner it COULDNT GET WORSE !
Owning a very expensive pair of Steiner binoculars that were in need of service I spoke to Steiner service department at the boat show and agreed to send them to germany for refurbishment.
It all went down hill from there , NO CONTACT from them after dozens of emails and phone calls , German friends ringing them on German numbers.
I sent emails to the parent company Beretta and all forms of communication were ignored repeatedly.
Weeks later I got confirmation that they had received my binoculars and then asking for additional payment to make a warranty repair.
Disgusted with what I thought was a premium brand owned by a long term reputable company.
Never again.
