Selling their rubbish online when they know they can't sell it in person. No respect for customers.
Would never buy again--especially online, sight unseen.
I reached out to Steinmetz through their website contact form due to the issues with my order, and have received no response after four business days. The lack of customer care or even the curtesy to respond makes them a definitive "nope" in my book.
Purchased three sets of five uncirculated modern Lincoln rolls, as well as three old circulated rolls of Lincoln cents.
The OBW rolls arrived separated in groups of five, but they were mixed together and the five that were labeled were marked with the wrong date/mint. Furthermore, there were five end-to-end rolls with no date or label, mixed throughout. I paid for unopened rolls and got mystery rolls that, due to the carelessness and lack of response from this company had to be opened, effectively reducing their value if I wanted to sell them off years down the road. I also received an incorrect roll that, while the cost difference was marginal, will lead me to having to buy a replacement roll somewhere else, effectively paying shipping again.
As for the circulated rolls, all three were rubbish with many unreadable dates and mintmarks that required using a 60x loupe to even tell what they are. These are cull coins that the shop knows they can't sell to collectors, and they know I can't either. Instead, they slipped them into rolls and marketed it for sale as a specific date/mint knowing they aren't worth anything to their own customers. Of the 150 coins, 29 are in nigh-unsellable condition. I'd be lucky to sell half in pre-made starter albums. The other 15 are literally useless (see example photos, taken through 60x magnification)