Stelo Reviews 202

I expected at least some help when I contacted support about a failed sensor. All I got was a ticket number and silence for 10 days. Even when I followed up, there was no proper answer. I wouldn’t trust this product for anything more than a faulty glucose demo.

We have experienced all connectivity problems and early failures mentioned by other people. We know all about the difficulty in connecting with the almost nonexistent customer service department. But the final straw is the last batch. They are not accurate. 30-40 or 50 points off either way. Mine is running high. My wife's is running low. You cannot depend on them. We did repeated finger sticks over a period of weeks, to truth them, and they are just simply way off each time.

As many people have mentioned here, the Stelo devices seem to fail prematurely. Out of the last five I've had three of them fail before the end of their expected life. Also, be aware that the subscription service does not notify you before a new shipment is being sent. I put my subscription on pause for 90 days, expecting a a notice before my next subscription order would be sent out. I received no notice before the shipment was being charged to my card. I contacted support within 5 minutes of my card being charged, and they told me there was no way to cancel the order. That's extremely poor customer service.

Was encouraged to try Stelo through a wellness event I attended. Unfortunately, this turned out to be one of the most frustrating purchases I’ve made. The sensors stopped working after a few days. The app showed glucose spikes that clearly weren’t real. Trying to get a refund was another nightmare a maze of dead-end links and auto-generated replies.

Used Stelo for almost 18 months. Accuracy was decidedly mixed. About 35% of monitors were inaccurate as soon as applied. Rest seemed ok. At first I reported the inaccurate sensors & asked for replacement sensors. For a while they replaced with no questions asked, then after about 18 months they balked & would not replace the inaccurate sensor. I asked several times if I could dispute the decision & met a stone wall. There was absolutely no customer service. I most definitely would NOT recommend Stelo.

Absolutely horrible customer service. The device is clearly faulty and gives readings 50 points higher than a finger stick. No refund policy for a $300 purchase. The chat function only told me all the different ways that the errors are my fault. Unbelievable.

I purchased the biosensor through Oura and received two biosensors. None of the sensors worked, not even a single measurement was made! After getting in touch with stelo's support they've only replaced one biosensor. Overall experience was really bad, a waste of time and money, don't recommend this as a reliable tool

Constantly gives inaccurate readings

I have had a subscription for stelo glucose monitors for over a year. My most recent batch of monitors included two of six that would not pair with my phone. When the first monitor failed I contacted customer service and received an email that they would follow up on my claim within two business days. I never received a follow up email. After the second monitor failed I again contacted customer services. Fortunately I still had the serial number off of the latest monitor and they agreed to replace. However, they would not replace the first monitor because I had not saved the serial number. Nowhere in my initial filing of the claim was I told a serial number would be need for replacement. This all took over two hours with chat bots and speaking with customer services reps. I would highly recommend not using this product as the most recent batch had 1/3 defective and they do not stand behind their products. Stay away from this company

I purchased STELO through my Oura ring. I was provided with two patches. The first patch didn't work and won't allow me to sink the patch with the ring. The second patch lasted a total of four days. Getting in touch was customer service and a refund is incredibly difficult. I would wholeheartedly not recommend this product.

Because my insurance would not pay for the Dexcom seven since I was not on insulin, we decided to buy Stello. We purchased a set of two from Amazon the first one would not pair and was defective. I could only reach out to Novo pharmaceuticals through their bot. A case was filed and a replacement was sent. The second sensor worked for eight days not the 15 days promised again. I had to use the bot to report this to get a replacement. The third sensor also died after eight days I requested another replacement and tried the fourth one. This one worked well. When I tried to Pair the next one, it would not. another defective unit. I reported this one and received zero response. I am fed up and I will no longer use these. hard to believe that a large pharmaceutical company like Novo Nordisk can’t come out with a product that works consistently. My guess is that Dexcom7 is the same way.

No Help. This company does not care about its customers. I will join the choir of bad experience. Post purchase seems more like I was totally scammed. I learned an expensive lesson. Wasted money and valuable time. Also not sure how safe or trustworthy the App was with my information. My Healthcare provider recommended I try this. I trust his vetting of companies. So I trusted his reference. I have not had any issues with any companies customer service and support until this product Stelo aka Dexcom. Maybe it was a good product and customer service one time However now it looks like a very untrustworthy company and I feel i was totally scammed. Also if you have issues their website is confusing. I signed up for trial not subscription and when I found out it was renewing I tried to cancel. No help only looped FAQs and Chatbot or Live chat quoting "policy". No phone for Customer service it routes to their Dexcom Dr patient call center representative. There is no Stelo Customer service. No Help. This company does not care about its customers.

I found the product worked well (overall) for me. HOWEVER customer service is extremely lacking. You cannot talk to a human if you’re using the Stelo product. The stelo bot will provide the DEXCOM customer service phone number however, when you call it, they will say they can’t advise on anything with Stelo. You have to use the bot. If you ask for a human, they do not directly answer questions. I had a sensor filament break/not come out when I removed the sensor. I wanted to know of the medical concerns and they would disconnect the chat. I tried three times. Epic fail.

Customer support is non-existent. I've tried twice online to no avail. I've placed 2 calls and left voicemails also to no avail. I still have had no contact with the company. I get inaccurate glucose readings constantly. Beware of this company. They don't care about your satisfaction all they want is your money.

I’m warning others about Stelo after experiencing both defective products and the worst customer service I’ve ever encountered.
The sensors are horrible - completely inaccurate readings and constant adhesive problems. I had to request three replacements because they kept falling off and wouldn’t stick properly. Despite multiple replacements, the product remained unusable.
My subscription ended August 31st (a weekend), but Stelo doesn’t allow weekend cancellations. I was automatically charged $252 for three more months of sensors that don’t work. When I contacted customer service explaining both the defective sensors and weekend cancellation issue, the agent ignored everything and just copy-pasted scripts. No matter what I said about multiple product failures, I got generic policy responses instead of actual help.
They refused any refund despite sending me multiple defective sensors, citing “no refunds, period.” I’m now stuck paying $252 for three months of a service that doesn’t function.
This is completely different from my previous provider, Lingo, where customer service actually listened and solved problems instead of reading scripts.
Between sensors that won’t stay attached, inaccurate readings, weekend cancellation blackouts, and customer service that ignores product defects, Stelo clearly doesn’t care about delivering working products or supporting customers.
Save your money - choose a provider that makes products that actually work and provides real customer support when issues arise. Stelo does neither.

I didn't even realize that I had signed up for a subscription (found out via an email saying my order was being processed.) I cancelled the day I found out and they processed anyways and will not give a refund.

If I could, I would give it 0 stars.
The product has worked very well for 8 months and I was pleased. It provided the information I wanted. I am a retired RN that worked with diabetic patients. I am knowledgeable about finger sticks and also CGM.

I had a sensor that failed to pair and they asked me to buy a new one. I had another on hand and used it. My readings were not as accurate as they had been for the previous 8 months. The difference between FBS and CGM reading was significant. Yes, I know they are not the same but they should be fairly close not off by 50. I know that my CGM should not CONSISTENTLY be “124” for days and days with any fluctuation. I thought the issue might be with this lot of sensors. As I am a nurse and have done device R&D, I thought I would report the failed sensor and the unusual numbers. That is where the nightmare began.

You have to use their ChatBot. I did. The next day I received an email asking for more info. I responded. In response, I received 3 emails telling me how to do a fingerstick/how to apply a CGM and explaining the difference. The emails they send all arrive twice into my in-basket which was annoying. Now they want me to complete a form. I am happy to do that. I had a question so I tried to reach out using one of the email addresses they had used to send me emails. Apparently all of the emails they send out are “NO REPLY”. The response I received to my email reads “You cannot reply to their email as you do not work at the company and do not have a Stelo email address”. So, I go back to the email asking for more info thinking that will work…NO! In a matter of 12 minutes, I sent the same inquiry via email 5 times and received the same “you don’t work here” email. Their suggestion was to call the person I am trying to reach at Stelo.com on the phone and ask them to request I be given access to send emails. Really! My only recourse is to go back to the ChatBot! No way.

Their customer service is horrible. There is no customer service in my opinion.

I want a replacement for my sensor that would not pair with my phone. After that, I will consider keeping my subscription or not.

When it works, it works well. When it doesn't, they will screw you out of a replacement when possible. I had one that never linked to the app via Bluetooth, even though it searched for over an hour, and I followed each of the suggested steps to connect it. Gave up and used a new one, which worked right away. I filed a chatbot ticket for that sensor, and they said I "qualified" for a replacement. That replacement arrived a few days ago. Literally, the next day, the new sensor that replaced the old one stopped sending readings. After only 5 days of use. I waited about 12 hours, gave up, and used yet another sensor. I filed another ticket, and this time I was "not eligible" for a replacement. WTH!?! I have to eat eight unused days of a sensor (MONEY!) because of . . . why?! That chatbot is useless. Will call them tomorrow (only available during regular business hours) and see what they say. However, based on these last two sensors, with only five working days out of the expected 30 days, I wish I had a better alternative (I don't qualify for a "real" Dexcom). That's a lot of money out of pocket. Product quality is going downhill. I have had sensors fail in the past, but like once a year. Not two in a couple of weeks! Ugh . . .

What an absolute crap product - I bought this via Oura ring and the first sensor didn’t work - the second sensor broke off into my skin and wouldn’t connect - I ordered another pair and they sent it to a random address that I cannot change. Shit product and now I appreciate why their stock is down. They will bring Oura down w them.

Customer care is non-existent! I wanted to talk to a human, but it doesn't appear one exists in this company. My sensor failed after 3 days, so I replaced it, and the latest one started to warm up and failed immediately. This is where I tried to speak to a rep. who could/would assist me. Unable to find such a person in this company! I am done!