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Stena Line Ireland Reviews 244

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making every interaction pleasant. Many people highlight the excellent service, noting the efficiency of boarding and disembarking, and the overall smooth travel experience. The cleanliness and comfort of the cabins are frequently mentioned, contributing to a relaxing journey. However, some customers also noted issues with replacement vessels, describing them as substandard, with limited comfortable seating, poor food options, and a general lack of facilities. There were also occasional concerns about the quality and value of food, and some experienced delays or felt that certain amenities, like the duty-free shop, were inadequate.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with some praising the efficient and friendly employees,... See more

Staff

Consumers generally express high satisfaction with the staff. Many reviewers describe employees as friendly,... See more

Facilities

Reviewers mention ambiguous feedback about facilities. While some customers praise the excellent staff,... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the cleanliness of the ships, the quality... See more

Product

People report ambiguous experiences with product. While some consumers found the product excellent, others... See more

Based on these reviews

Rated 4 out of 5 stars

Delayed by 2 hours on way out ferry cancelled due to storm on way back had to pay hotel for extra day. Obviously return cancellation not stenalines fault. Came back Easter Sunday and all kids were giv... See more

Company replied

Rated 4 out of 5 stars

We were meant to travel on the Nordica where we had a great experience previously . However the Ben my chree was used instead . The facilities were far less than the Nordica which was disappointing fo... See more

Company replied

Rated 4 out of 5 stars

I usually travel this route twice a year. Outward journey was delayed due to issues with freight. When we arrived at Fishguard there was a problem opening the doors on the car deck which resulted i... See more

Company replied

Rated 4 out of 5 stars

Easy to board the ferry and find my cabin. The staff were available and helpful. The cabin was, as always, clean and comfortable, although the drains in the en-suite were smelly. The cafe staff were... See more

Company replied


Company details

  1. Ferry Service
  2. Port Operating Company
  3. Terminal point

About Stena Line Ireland

Written by the company

At Stena Line, we make travelling by sea between Ireland, Britain, and beyond simple, comfortable, and enjoyable. For over 60 years, we’ve been proudly connecting people and places across Europe — and helping Irish travellers sail the easy way.

Whether you’re off on a family break, a business trip, or visiting loved ones, you can count on cosy cabins, great food, and plenty of onboard entertainment. Travelling with kids or pets? We’ve got dedicated areas for them too. Our modern ferries, friendly crew, and commitment to making every journey smooth mean you can simply relax and enjoy the crossing.

    Ferries from Ireland
  • Dublin – Holyhead
  • Rosslare – Fishguard
  • Belfast – Liverpool
  • Belfast – Cairnryan

Plan your road trip to Europe

As a family-owned Swedish company, Stena Line operates 18 routes across Northern Europe. If you’re travelling between Denmark, Sweden, Germany, Poland, or Latvia, explore our wider network for an easy and scenic way to get around.

Good to know

We don’t charge extra for luggage — car passengers can bring what fits in their vehicle, and foot passengers can carry what they can manage (up to 23kg per item).

Book your next trip

Visit www.stenaline.ie to find timetables, fares, and our latest offers. Use the Low Fare Finder for the best prices or upgrade to Flexi or Premium for more comfort and flexibility.


Contact info

3.8

Great

TrustScore 4 out of 5

244 reviews

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1-star

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Rated 1 out of 5 stars

Dreadful experience three ferries…

Dreadful experience three ferries cancelled- eventually got the Ben my Cree dreadfully disappointed small like a tug boat not suitable at all - delayed again even after eventually getting on the ferry - missed train connection- on the way back delayed again -

April 17, 2026
Rated 2 out of 5 stars

No communication from Stena regarding cancelled ferry

1. Ferry too small for route and no cabins or stabilisation
2. Ferry cancelled for three extra nights no help for any accommodation or extra expense incurred
3. Inaccurate information on website the ferry was to sail from Fshgaurd but Rosslare was cancelled so I only found out through social media no text or update from stena. No compensation offered for the day the ferry was removed from service again found out information through social media
Absolutely a disappointment and disaster
Was supposed to be home 11 April was not offered a sailing the 14th after I contacted them

April 11, 2026
Rated 2 out of 5 stars

Ben my cheree

Ben my cheree, late again.
Hopefully the Nordica will return on the 3/5/26

April 17, 2026
Stena Line Ireland logo

Reply from Stena Line Ireland

Good afternoon,

Thank you for your review.

We are sorry to hear about the delay on this occasion and understand your frustration. Your comments regarding the vessel have been noted and shared with our team, and we appreciate you taking the time to let us know.

We hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

Rated 3 out of 5 stars

The Ben My Chree: a poor choice replacement

The Ben My Chree was a poor choice to replacement for the Rosslare - Fishguard service, The seating was uncomfortable, the toilets were too small for the number of passengers (fortunately, both journeys were smooth) and the food was awful, unappetising to look at and tasteless, I was told. The return journey I was text, on time, when it wasn't. Bad communications. Stena knew it was late loading, which would make it late arriving and un-loading. Poor service all round. Shopping, was laughable.

April 17, 2026
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Reply from Stena Line Ireland

Good afternoon,

Thank you for taking the time to share your review.

We’re sorry to hear that the replacement vessel did not meet your expectations for comfort, onboard facilities or dining, and that communication regarding your return journey was disappointing. This is not the level of service we aim to provide, and we understand how frustrating this experience must have been. Your comments have been noted and shared with our team.

We hope to welcome you onboard again in the future for an improved experience.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Great at keeping us informed of delays

Despite the delays with the storm they kept us informed and the staff were very friendly and lovely.

April 17, 2026
Stena Line Ireland logo

Reply from Stena Line Ireland

Good afternoon,

Thank you for your 5 star review. We’re sorry for the storm‑related delays, but we’re pleased to hear our team kept you informed and that you found our staff friendly and welcoming. We look forward to welcoming you onboard again.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Amazing

Amazing , wonderful.

April 15, 2026
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Reply from Stena Line Ireland

Good morning,

Thank you for your 5 star review. We’re delighted to hear that you had such a positive experience. We hope to welcome you again soon.

Regards
Dave
Stena Line

Rated 2 out of 5 stars

Why did you reduce the length of the…

Why did you reduce the length of the couches in the Premium section? Can’t lie down at night now.

April 15, 2026
Stena Line Ireland logo

Reply from Stena Line Ireland

Good morning,

Thank you for your review.

We are sorry to hear of your experience travelling over with us and we will pass your comments on to our team.

We hope to welcome you back onboard again in the future.

Regards
Dave
Stena Line

Rated 4 out of 5 stars

Easy & comfortable crossing

Easy & comfortable crossing

April 15, 2026
Stena Line Ireland logo

Reply from Stena Line Ireland

Good morning,


Thank you very much for your review. We’re pleased to hear that you found the crossing easy and comfortable, as providing a smooth and relaxing journey is exactly what we aim for. We hope to welcome you onboard again soon.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Great facilites on board making a very enjoyable and relaxing experience.

April 5, 2026
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Reply from Stena Line Ireland

Good morning,

Thank you for your 5 star review. We’re pleased to hear you enjoyed the excellent service and great on‑board facilities, and that your journey was relaxing and enjoyable. We look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

The ferry had been refurbished

The ferry had been refurbished . Very clean , comfortable and a smooth crossing . Lovely coffee and snacks with friendly, welcoming staff.

April 9, 2026
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Reply from Stena Line Ireland

Good morning,

Thank you for your 5 star review. We’re glad you enjoyed the refurbished ferry, the smooth crossing, and the friendly service on board. We look forward to welcoming you back again soon.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Lovely staff and all so helpful Stenna…

Lovely staff and all so helpful Stenna plus is great but could do with changing the men

April 14, 2026
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Reply from Stena Line Ireland

Good morning,

Thank you for your 5 star review. We’re delighted to hear you found our crew helpful and enjoyed the Stena Plus experience. We appreciate your comments regarding the menu, and your feedback has been shared with our team. We look forward to welcoming you back onboard again.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Excellent as always

Excellent as always. Staff on your stenaline belfast - liverpool ferry are exceptional. Always friendly, make conversation with children and adults. Food was fantastic and cleanliness of boat as always very good. A huge thank you to your receptionist on Saturday night's sailing back to Belfast who fitted us in to a cabin as we were exhausted. Thank you once again for a fab time

April 14, 2026
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Reply from Stena Line Ireland

Good morning,

Thank you for sharing your 5 star review. We’re delighted to hear you continue to have such positive experiences on our Belfast–Liverpool route and that our crew, food, and cleanliness stood out. A special thank you for mentioning our receptionist who helped arrange a cabin on your return sailing — we’re glad this made your journey more comfortable. We really appreciate your kind words and look forward to welcoming you onboard again.

Regards
Dave
Stena Line

Rated 3 out of 5 stars

There were too many young children…

There were too many young children running about unsupervised which is very dangerous especially in a choppy crossing. I was bumped into by 2 children and nearly dropped boiling hot water for my tea over them and myself.

April 11, 2026
Stena Line Ireland logo

Reply from Stena Line Ireland

Good morning,

Thank you for sharing your review.

We are very sorry to hear about this experience and understand your concerns, especially given the safety risks during a choppy crossing. This is not the environment we aim to provide, and situations involving hot drinks and crowded public spaces must be handled with care.

Your comments have been shared with our onboard management team, as ensuring passenger safety and comfort at all times is a priority for us. Thank you for bringing this to our attention and hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Very smooth boarding and disembarking

Very smooth boarding and disembarking. Friendly helpful staff. Travelling by stena just felt so more relaxing.

April 11, 2026
Stena Line Ireland logo

Reply from Stena Line Ireland

Good morning,

Thank you for your 5 star review. We’re delighted to hear that boarding and disembarkation were smooth and that our crew were friendly and helpful. It’s great to know that travelling with Stena Line felt relaxing, as that’s exactly the experience we aim to provide. We look forward to welcoming you onboard again.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Very helpful staff who made the journey…

Very helpful staff who made the journey very easy for someone using a wheelchair
and pet! Cabin was clean and perfect for the journey!!

April 13, 2026
Stena Line Ireland logo

Reply from Stena Line Ireland

Good morning,

Thank you for your 5 star review. We’re delighted to hear our staff were helpful in making your journey easy and comfortable while travelling with a wheelchair and your pet. It’s also great to know your cabin was clean and well suited for your trip. We really appreciate you sharing your experience and hope to welcome you onboard again.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

It really works

It really works

April 13, 2026
Stena Line Ireland logo

Reply from Stena Line Ireland

Good morning,

Thank you for your 5 star review. We’re really pleased to hear everything worked well for you and we look forward to welcoming you back onboard.

Regards
Dave
Stena Line

Rated 4 out of 5 stars

Our seating was comfortable and staff…

Our seating was comfortable and staff helpful

April 13, 2026
Stena Line Ireland logo

Reply from Stena Line Ireland

Good morning,

Thank you for your review. We’re pleased to hear you found the seating comfortable and our staff helpful during your journey. We hope to welcome you onboard again.

Regards
Dave
Stena Line

Rated 3 out of 5 stars

The service is so unreliable

The service is so unreliable from Rosslare I would not recommend booking. As a family we have always been loyal to Stena but with such crap boats from Rosslare to Fishguard the service is always being cancelled

April 13, 2026
Stena Line Ireland logo

Reply from Stena Line Ireland

Good morning,

Thank you for taking the time to share your review.

We’re sorry to hear about the disruption you’ve experienced on our route and understand how disappointing repeated cancellations can be.

This is not the experience we want to deliver, and your comments have been noted and will be shared with our team.

We hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

Rated 2 out of 5 stars

Upgraded to Stena Plus and was asked…

Upgraded to Stena Plus and was asked three times during the journey for proof of payment. Very embarrassing the third time as I had to get annoyed with your staff to leave me alone. Travelled from Carinryan to Belfast on the 15.30 sailing on Friday 10th April

April 13, 2026
Stena Line Ireland logo

Reply from Stena Line Ireland

Good morning,

Thank you for sharing your review. We’re sorry to hear you were repeatedly asked for proof of your upgrade during your journey. We understand how frustrating and uncomfortable this must have been and appreciate you bringing it to our attention.
This is not the experience we aim to provide, and your comments will be shared with our team.

If you wish to discuss this further please contact our customer services team via the contact form on our website at stenaline.ie/contactform

We hope to welcome you back onboard in the future for an improved experience.

Regards
Dave
Stena Line

Rated 5 out of 5 stars
Stena Line Ireland logo

Reply from Stena Line Ireland

Good morning,

Thank you for your 5 star review. We’re delighted to hear everything ran smoothly and worked like clockwork during your journey. Thank you for choosing to travel with us and we look forward to welcoming you back onboard.

Regards
Dave
Stena Line

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